Ratings based on 248 Verified Reviews

4.0 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Central location and very comfortable

Posted Sep 4, 2017
Pros: Clean and comfortable
Location: Walking distance to a range of bars and eating places.
Good facilities with everything I needed. Well positioned in town with easy access to all local attractions. Safe and secure and the staff were always helpful.
Comment from Hotel Management
Sep 11, 2017 by Dinesh Daswani - Guest Manager, Hotel Management
Its great to hear that your experience with us was a great one and that the location was convenient. We hope that you do visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

Posted Sep 4, 2017
We had a great stay. The rooms were nice. The breakfast was awesome. Room service was fantastic. Everything was just fabulous and everyone was so nice.
Comment from Hotel Management
Sep 11, 2017 by Dinesh Daswani - Guest Manager, Hotel Management
It is great to hear that your accommodations were comfortable and relaxing. We do hope that you visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable hotel of not needing to be on beach

Posted Jul 28, 2017
Everything was fine, had to walk across the street to partner hotel for meals, but meals were excellent.
Comment from Hotel Management
Sep 11, 2017 by Dinesh Daswani - Guest Manager, Hotel Management
Thank you for your review. We are glad that you enjoyed the meals and do visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

nice hotel and the staff is very friendly

Posted Jun 4, 2017
Pros: location and staff friendly environment
Cons: The morning noise of works ,using machinery .These job could start later in the morning.
Location: Shopping mall, and Local transportation and easy to get food.
The location was the ideal spot, shopping and close to beaches.
Comment from Hotel Management
Jun 6, 2017 by Reah Lord, Marketing Officer , Hotel Management
Our management and staff wish to thank you for staying with us. Currently, we are upgrading our facilities have made our guests aware. We will take your recommendation into consideration. It is great to hear you enjoyed the perks of our location. We do look forward to welcoming you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted May 26, 2017
Free complimentary drink. Free shuttle to beach area. The only negative thing I would say is the pool, which is shallow.
Comment from Hotel Management
May 29, 2017 by Reah Lord, Marketing Officer , Hotel Management
Thank you for staying with us and leaving this valuable review. It pleases us to know you enjoyed our complimentary services. The pool was designed to accommodate various individuals’ heights. We do look forward to welcoming you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted May 25, 2017
Felt really comfortable, it was a home away from home
Comment from Hotel Management
May 29, 2017 by Reah Lord, Marketing Officer , Hotel Management
Thank you for staying with us and leaving this valuable review. Providing high-rate customer service is very important to us, therefore we are glad you felt right at home. We do look forward to welcoming you again!
4 out of 5
by KIMANI

Great Experience at Bay Gardens Inn

Posted May 16, 2017 on Hotels
Wonderful experience. Our two-day stay was very comfortable and the staff is really pleasant; food was ok, not exceptional.
Comment from Hotel Management
May 23, 2017 by Reah Lord, Hotel Management
Thank you for staying with us and leaving this valuable review. It is great to hear you had a pleasant stay and enjoyed our teams' hospitality. We do hope to hope to have you stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Pros: The professional way in which staff goes about their business from the receptionist at the front desk to the guy painting the fountain at the resort
Felt like home the location was ideal breakfast was awesome staff friendly and always willing to assist
Comment from Hotel Management
May 3, 2017 by Reah Lord, Marketing Officer , Hotel Management
We wish to thank you for staying with us. Creating a welcoming environment is essential, therefore we are glad you were pleased with the service d tp provided. We are happy to hear our convenient location made you feel right at home as well as our service and dining. We are looking forward to welcoming you again!
3 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Service was good. Bed uncomfortable
Comment from Hotel Management
Apr 25, 2017 by Reah Lord, Hotel Management
We wish to thank you for staying with us and for leaving this review. It brings us pleasure knowing you were satisfied with our service and decor. We look forward to having you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Wales, UK

Great value hotel, conveniently located

Posted Mar 5, 2017
Pros: Friendly, helpful and informative staff. Convenient location and regular free shuttle bus meant that this hotel is very good value in the area.
Cons: We were very happy with how we found it, given the excellent value of this hotel.
Location: The beach! The water park was great fun for young and old. Cocktails on the beach at sunset (but we don't recommend the food at Spinnakers).
The hotel was easy to find and the staff were friendly and welcoming, particularly with our two young children (6 and 4). Our room was clean, a reasonable size with a nice little balcony overlooking the pool. It was ideal for our needs. The pool is a reasonable size, clean and well kept. It is quite shallow, but this suited us with the kids. The hotel was full but did not seem busy or noisy at all and it felt safe. The buffet breakfast was good, with plenty of variety and friendly staff. We were given all the info we needed when we checked in, as well as a safe key. The hotel is conveniently located for the local shops and restaurants and is about a 15 min walk from the beach. The hotel provides a regular free shuttle bus service to and from its sister hotel that is situated at a prime location on the beach. With our package we could use the sun loungers on the beach and use the water park for free. They accommodated a late checkout for us for $40US which gave us another whole day at the end of our holiday.
Comment from Hotel Management
Mar 14, 2017 by Reah Lord, Marketing Officer , Hotel Management
Thank you for staying with us and leaving the valuable feedback. We are happy to hear you were happy with the level of service provided, convenient location and complimentary shuttle service. Lovely to hear you enjoyed your time at Splash Island Water Park and its ideal location. We are happy your overall stay was amazing as a result of our amenities, service, accommodations and fine cuisine. Great to hear you enjoyed the external activities nearby and we do look forward to welcoming you again!