Outdoor pool, pool umbrellas
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Reviews of Bay Gardens Inn

3 out of 5
Bay Gardens Inn
Rodney Bay, Gros Islet

Reviews

8.4

Very Good

Rating 10 - Excellent. 167 out of 452 reviews" "
Rating 8 - Good. 204 out of 452 reviews" "
Rating 6 - Okay. 56 out of 452 reviews" "
Rating 4 - Poor. 17 out of 452 reviews" "
Rating 2 - Terrible. 8 out of 452 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

maguite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Could use some little details like “ do not disturb signs” and toothbrush holder and some paint touch ups in my room. But otherwise very sweet people and great location!
Stayed 2 nights in Apr 2024
Response from Erin Joseph on Apr 15, 2024
Dear Maguite, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 Okay

Prabhjot

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Most things are dated and you can feel an upgrading is needed. But everything is definitely functional and ok for a night or two, on a business trip. I arrived at 1 pm and room was made available at 3 pm, official policy is check-in at 4 pm. Room was spacious and looked over gardens.
Stayed 1 night in Apr 2024
Response from Erin Joseph on Apr 12, 2024
Dear Prabhjot, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We are in the process of completing some renovations in 2024. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Tanuja

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More charging or electrical points in the room especially in the washroom where one can do their hair
Stayed 4 nights in Mar 2024
Response from Erin Joseph on Apr 9, 2024
Dear Tanuja, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely consider your comments for the future. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Ayanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and the staff were very friendly and responsive. The shower needs an upgrade, water was very slow. Otherwise great experience.
Stayed 4 nights in Mar 2024
Response from Erin Joseph on Apr 9, 2024
Dear Ayanna, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely consider your comments for the future. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, big rooms.In a fantastic locstion. Near a brilliant long beach. Lovely pool areas. Delicious food. Really attentive staff.
Stayed 10 nights in Jan 2024
Response from Erin Joseph on Feb 6, 2024
Dear Naomi, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Sallyann

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for both business or pleasure, especially the location.
Stayed 2 nights in Jan 2024
Response from Erin Joseph on Jan 27, 2024
Dear Sallyann, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

harold

Stayed 2 nights in Jan 2024
Response from Erin Joseph on Jan 11, 2024
Dear Harold, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Molinda, Frederiksted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the close proximity to malls, restaurants, club, grocery store, bank all in walking distance and the beach a shuttle away. The breakfast was delicious. Taxi is available. I dislike the fact there's no microwave ...but you can ask the kitchen to warm up the food. The staff was very friendly.
Stayed 8 nights in Dec 2023
Response from Erin Joseph on Jan 8, 2024
Dear Molinda, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin Joseph on Jan 3, 2024
Dear Kevin, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 Good

Karisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a first stay, it was very welcoming. The buffet breakfast was great each morning. We enjoyed our stay.
Stayed 5 nights in Dec 2023
Response from Erin Joseph on Dec 17, 2023
Dear Karisa, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from Erin Joseph on Dec 13, 2023
Dear Anne, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parsdise
Stayed 3 nights in Dec 2023
Response from Erin Joseph on Dec 9, 2023
Dear Christopher, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.\We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, amenities
Very convenient
Stayed 11 nights in Nov 2023
Response from Erin Joseph on Dec 9, 2023
Dear Gregory, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Quiet patio off room, overlooking the pool.
Stayed 7 nights in Nov 2023
Response from Erin Joseph on Dec 9, 2023
Dear Beth, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 Excellent

Mathew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was friendly & food was excellent
Stayed 4 nights in Nov 2023
Response from Erin Joseph on Nov 28, 2023
Dear Mathew, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy access to the main public road and close proximity to the shopping centers. A bit out dated but nothing a little paint and cosmetics works can't fix
Stayed 2 nights in Nov 2023
Response from Erin Joseph on Nov 23, 2023
Dear Debra, Thank you for your feedback. We value your opinion and this information will allow us to cater to our customers needs more in the future. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

2/10 Terrible

Annalizia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed sheets were dirty, the shower was dirty, the television didn’t work
Stayed 1 night in Nov 2023
Response from Kerina on Nov 9, 2023
Dear Annalizia,Thank you for staying with us at the Bay Gardens Inn and for sharing your feedback. We are concerned to hear that you were not quite satisfied with your experience. Your input has been taken into serious consideration to ensure that corrective measures are taken.Once again, thank you for being our guest and we hope that we will be given another opportunity to welcome you back and to exceed your expectations.Warm regards,

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in and around the property are always very nice, respectful and go out of their way to assist you and make sure you are satisfied. I fell in love with St. Lucia from my first visit. This is my 4th visit to the island and my 2nd staying at Bay Gardens. God willing there will be many more visits to this beautiful island staying at Bay Gardens.
Stayed 4 nights in Oct 2023
Response from Kerina on Nov 9, 2023
Dear Lisa,Thank you for staying with us at the Bay Gardens Hotel and for sharing your wonderful review. We truly appreciate your feedback and are happy to hear that our team met your needs and expectations. We are also glad to hear that we will be your choice when visiting St. Lucia and the entire team will be looking forward to welcoming you again soon!Warmest regards,

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 22 nights in Oct 2023
Response from Kerina on Nov 9, 2023
Dear Joseph,Thank you for staying with us at the Bay Gardens Inn. However, we are concerned to note the rating you have posted. We hope that we will be given another opportunity to welcome you back and to serve you better. Best regards,

4/10 Poor

Michael Patrick

Stayed 4 nights in Oct 2023
Response from Erin Joseph on Nov 23, 2023
Dear Michael Patrick, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

8/10 Good

LENNOX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms should carry a small micro wave
Stayed 4 nights in Oct 2023
Response from Kerina on Oct 19, 2023
Dear Lennox,Thank you for choosing the Bay Gardens Inn and for sharing your feedback. We look forward to welcoming you again soon. Warm regards

10/10 Excellent

Adaisy

Liked: Cleanliness, staff & service, amenities
My stay was a very nice experience. 100 to the staffs. Keep it up!
Stayed 1 night in Oct 2023
Response from Kerina on Oct 16, 2023
Dear Adaisy,Thank you for staying with us at the Bay Gardens Inn and for sharing such a lovely review. We are pleased to know that you had a nice experience with us and we look forward to welcoming you again soon! Warmest regards.

10/10 Excellent

liza-ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything of the property But it should have much more entertainment at bay garden hotel
Stayed 11 nights in Sep 2023
Response from Kerina on Oct 11, 2023
Dear Liza-ann,Thank you for staying with us at the Bay Gardens Inn and for sharing your review. We look forward to welcoming you again soon! Warmest regards,

10/10 Excellent

Sherita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast would recommend to anyone. Needed a nice get away and they provided it.
Stayed 5 nights in Sep 2023
Response from Kerina on Oct 6, 2023
Dear Sherita,Thank you for staying with us at the Bay Gardens Inn and for sharing your lovely feedback. We are pleased to hear that you had a blast during your stay and we look forward to welcoming you again soon! Warmest regards,

10/10 Excellent

Melva

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Everything went smooth very friendly staffs especially the young guy who loves smiling at the front desk …
Stayed 4 nights in Sep 2023
Response from Kerina on Oct 4, 2023
Dear Melva,Thank you for staying with us at the Bay Gardens Inn and for sharing your lovely review. We are pleased to know that everything went smoothly during your stay. We look forward to welcoming you again soon! Warmest regards,

8/10 Good

Julietta

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is nice, staff friendly. We was not able to get a late check out even though the hotel was not full. The only complaint was the breakfast was not very good
Stayed 5 nights in Sep 2023
Response from Kerina on Sep 28, 2023
Dear Julietta,Thank you for choosing the Bay Gardens Hotel and for sharing your review. We appreciate your feedback. Warm regards

10/10 Excellent

Finbar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional.
Stayed 1 night in Sep 2023
Response from Kerina on Sep 25, 2023
Dear Finbar,Thank you for staying with us at the Bay Gardens Hotel and for a lovely feedback. We look forward to welcoming you again soon! Warmest regards

10/10 Excellent

Eugina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't have made a better choice. I will definitely come again. Location was excellent it's centralized for me.
Stayed 4 nights in Aug 2023
Response from Kerina on Sep 6, 2023
Dear Eugina,Thank you for staying with us at the Bay Gardens Hotel and for such a lovely review. We are pleased to know that you had a great time with us and we do look forward to welcoming you again soon!

8/10 Good

NELA

Stayed 1 night in Sep 2023
Response from Kerina on Sep 25, 2023
Dear Nela,Thank you for choosing the Bay Gardens Hotel. We do look forward to welcoming you again soon! Warm regards

10/10 Excellent

Nadeene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Experience
Stayed 6 nights in Aug 2023
Response from Kerina on Aug 11, 2023
Dear Nadeene,Thank you for choosing the Bay Gardens Inn and for a perfect rating. We are pleased to hear that you had a lovely experience during your stay and we do look forward to welcoming you again soon!Warmest regards,

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Bay Gardens Inn and plan to return in the future. During some extremely bad weather, we had a small flood in our restroom but the staff took care of it quickly.The dining room staff was amazing.
Stayed 3 nights in Jul 2023
Response from Kerina on Aug 3, 2023
Dear Mary,Thank you for choosing the Bay Gardens Inn and for a perfect rating. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bay Garden will be my first choice
Our stay was great. I would like Thanks the Front Desk and Two ladies who did my Room 152 they know who they. My dinner lady Helen Thanks you for a looking out. And also the young Lady at the breakfast buffet Susana. And everyone I spoke to was so polite.
Stayed 11 nights in Jul 2023
Response from Kerina on Jul 31, 2023
Thank you for choosing the Bay Gardens Hotel and Inn, we appreciate such a lovely review and for a perfect rating. We are happy to hear that our team members met your needs and expectations. We look forward to welcoming you back soon! Warmest regards.

8/10 Good

Renatta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and pleasant and the cleaning attendant was excellent.loved her . She made my life easy with the kids .
Stayed 8 nights in Jun 2023
Response from Kerina on Jul 31, 2023
Dear Renatta,Thank you for staying with us at the Bay Gardens Hotel. We truly appreciate your feedback and we are glad to hear that our team members met your needs and expectations. We look forward to welcoming you back in the near future. Warmest regards.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to all the shops and grocery stores. It was easy to get around and we had access to the other Bay Gardens Resorts which was fantastic. The staff were so friendly and welcoming. The only thing I would suggest is for them to provide a list of information to the guests when they arrive (when the shuttles to the other resorts run, when the welcome party is, what activities are happening at the resorts and/or around the area, etc.). It would make things easier for everyone so we don't have to keep asking for information at the front desk.
Stayed 14 nights in May 2023
Response from Kerina on Jun 24, 2023
Dear Heather,Thank you for choosing the Bay Gardens Hotel. We appreciate your lovely review!The entire team will be looking forward to welcoming you again.Warmest regards,

8/10 Good

Molly

Stayed 5 nights in Jun 2023
Response from Kerina on Jul 31, 2023
Dear Molly,Thank you for choosing to stay with us at the Bay Gardens Hotel and we look forward to welcoming you back soon!

6/10 Okay

Louise

Stayed 3 nights in May 2023
Response from Kerina on Jun 24, 2023
Dear Louise,Thank you for choosing the Bay Gardens Hotel. We appreciate your feedback.Warm regards,

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Kerina on Jun 24, 2023
Dear Dan,Thank you for choosing the Bay Gardens Hotel. We appreciate your review.Warm regards,

10/10 Excellent

Carol

Stayed 8 nights in May 2023
Response from Kerina on Jun 24, 2023
Dear Carol,Thank you for choosing the Bay Gardens Hotel and for a perfect rating. We look forward to welcoming you again soon.Warm regards,

6/10 Okay

Naomi

Liked: Staff & service
Disliked: Property conditions & facilities
Inn- deserted Hotel- clustered and ugly curtain decor Resort- perfect
Stayed 3 nights in May 2023
Response from Kerina on Jun 24, 2023
Dear Naomi,Thank you for choosing the Bay Gardens Inn. We appreciate your feedback.Warm regards,

6/10 Okay

Shannon, Willoughby

Traveled with group
Disliked: Staff & service
While the location of Bay Gardens Inn, not to be confused withh Bay Gardens Inn nor Bay Resort is ideal and close to shopping, it felt very unsafe. Many people were leering and unfriendly. Staff for the majority at all 3 properties seemed to feel like they were being put out when you asked a question or wanted to order. I was never offered a welcome drink or given passes to the park or given any information other than fees that I owed. I had to ask multiple times about the shuttle pick up and drop off and times, where to get a towel, and times for dinner and lunch. That attitude was borderline hostile even when they were tipped well. Beautiful island but disappointed in just about everything else. The room was dirty, the safe was broken the first day I arrived and was yet to be fixed upon my departure. The food was at times inedible but some did try to be friendly and asked what they could do but that was the minority. Save your money and find another Caribbean island or do a cruise.
Stayed 3 nights in May 2023
Response from Kerina on Jun 24, 2023
Dear Shannon,Thank you for choosing the Bay Gardens Hotel and for taking the time to review your stay with us.First of all, our sincerest apologies for the inconvenience you experienced as we always strive to give the best service to our guests and we are sorry that we did not exceed your expectations.We do hope that we are given another opportunity to welcome you again and to serve your better.Warmest regards,

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great, excellent breakfast something different on the menu daily the bartenders great at mixing drinks the music at the bar...place is the best sweet...pool is great...and the sister hotel bay garden resort is just as exceptional clean clean...i would definitely stay there again for sure sure and recommend staying there to freinds and family...then the hotel shuttle takes you to destination and you call them when your ready to be picked up...great great place to stay...only con is that i couldnt stay longer 😀 😉..
Stayed 6 nights in Apr 2023
Response from Kerina on Jun 24, 2023
Dear Lisa,Thank you for choosing the Bay Gardens Hotel and for recommending our hotel to friends, family and other travellers. We greatly appreciate such a wonderful review and we are glad to hear that our staff and service met your expectations. We look forward to welcoming you back to the Hotel in the near future.Warmest regards,

8/10 Good

Markisha

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
This hotel was near everything which was really convenient. The hotel on the other hand did have some issues . The first day the bathroom did not work . We talked to front desk . After they get someone to fix it , it would not work again for the whole day . It was constant ask for them to fix it . The hotel staff is really nice and will try to accommodate you the best they can. The sheets aren’t to clean there were often stains on the sides of the beds

4/10 Poor

Eldri

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
At check-in, I was taken to room that wasnt cleaned. On check out i was charged a rate higher than what was quoted on Expedia.
Stayed 2 nights in Mar 2023

8/10 Good

Alison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. We did the breakfast included and this was a wonderful feature of our stay. Great variety! We also were very impressed with the shared amenities of the other Bay Gardens Hotel with the splash island, beach chairs and many non motorized beach activities. Fun in the sun. Overall great stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt very comfortable and homey. The staff is amazing.
Stayed 3 nights in Feb 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the properties locations were wonderful == and the location was great--close to the beach, close to shopping, all staff members were remarkable helpful & kind

8/10 Good

Joezeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Clean, comfortable room. I would not recommend this location for persons who have trouble climbing stairs however.

4/10 Poor

Mary Ann

Disliked: Staff & service
Will go somewhere else next time.
What our reservation said and what we received were two different things. Our reservation said Superior King, black outs curtains and 10% off food and beverage. We had 2 queens, no blackout curtains and no discount. What we were told at check-in regarding the discount and what happened at check-out were very different. When I questioned, the staff member was less than friendly and when I asked to speak with a manager, none came forward. Our taxi arrived and we had to leave but as we left I noticed the person I had spoken with was back at her computer. We felt like we had been had. We are normally very flexible people but that spoiled our entire visit.
Stayed 4 nights in Nov 2022
Response from Kerina on Dec 30, 2022
Dear Mary Ann,Thank you for choosing to stay with us at the Bay Gardens Hotel. We are committed to providing exceptional customer service every day and as a result, we sincerely apologize that the following requests made were not fulfilled and that you were not satisfied with your visit and experience. Let me assure you that this will not happen again. We do hope that we will be given another opportunity to welcome you back and to serve you better. With Kind regards.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with lots of amenities- we enjoyed our stay immensely!
Stayed 2 nights in Dec 2022
Response from Kerina on Dec 28, 2022
Dear James,Thank you for choosing the Bay Gardens Hotel and for giving us a perfect rating. We are glad to know that you enjoyed your stay immensely and we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here, it’s great
Great service and friendly staff. Good value for money.
Stayed 14 nights in Nov 2022
Response from Kerina on Dec 15, 2022
Dear Thomas,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We appreciate your positive feedback and look forward to having you again as a guest at the Bay Gardens Hotel.