Ratings based on 1,127 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from springfield IL

Dated. Clean though. Nice staff

Posted Jan 21, 2018 on Orbitz
Pros: Clean. Good staff
Cons: Overall updates needed. Very hard to fine at night with street party going on
Location: Lots of things close by
Rather dated mid range hotel. Bathroom had minor mildew issue but otherwise ok. Not so quiet restaurants not four star but ok. Glad this wasn’t an all inclusive package
Comment from Hotel Management
Feb 16, 2018 by Sandy Leon, Hotel Management
Thank you for your email. It was a pleasure having you stay with us. We look forward to welcoming again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
All good experience apart from cold showers in our room
Comment from Hotel Management
Jan 17, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Palm. We hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel great location

Posted Jan 15, 2018
Pros: Food,pool,location.
Location: Great location close to mall casino restaurants and bars
It was a pleasant experience . The staff are all friendly and accommodating. The breakfast was great! I am definitely thinking of staying there again.
Comment from Hotel Management
Jan 17, 2018 by Sandy , Hotel Management
Thank you for choosing Coco Palm. We hope to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
Wish there were microwaves in the room. Room service was great and so was the free breakfast.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 8, 2018 on Hotels
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
3 out of 5
by A verified traveler from London

Good facilities and location, unprofessional staff

Posted Jan 2, 2018
Hotel has good facilities and is conveniently located at walking distance from one of the best beaches on the island. Also worth mentioning the food which we found consistently good throughout the stay. Unfortunately, with few exceptions, we found the staff often unprofessional and overall lacking organization. Examples include: being served a different dish on the menu from what we ordered; being interrupted by the waiter while ordering drinks to tell us that our accent reminded him of a character in the minions movie; maitre coming to apologize (despite us not having complained) saying that our food was being plated (food took an additional 45 minutes to appear on our table); receptionist refusing to book a restaurant outside the hotel. Overall, we enjoyed our experience but not sure we can recommend the hotel without having tried other options in the same area.
Comment from Hotel Management
Apr 14, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IN

Nice hotel with conveniences

Posted Dec 15, 2017
Pros: Close to restaurants, grocery store, bus stop. Also walking distance to a beach. I appreciated the 24 hr security guards watching the hotel.
Cons: We stayed in Kreole and it was very noisy at night. The music was loud until 0200 hr. Hard to sleep.
Prompt shuttle driver to take me from the airport to the hotel and then back on my departure.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
2 out of 5
Recommended
for Everyone
by A verified traveler from dom

not the usual

Posted Dec 4, 2017
Pros: good food, excellent location
Location: its close to everything you need on a vacation
i really love this hotel but this time around was unsatisfied. the AC unit was unable to cool the room. The maintenance guy said that to him the ac unit was cooling the room so i guess the goal it to satisfy him and not the guest. never before have i sleep in a room with what supposed to be a working Air Condition at its coolest and i am only in a boxers uncovered yet im sweating. other than that lovely place and location. and the other times i have been there didnt have that issue just this time i didnt get value for my money.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
5 out of 5
by Colby

Lucian Style

Posted Dec 3, 2017 on Hotels
The Coco Palm staff are truly family. Another terrific stay. Thank you.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
5 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

Awesome

Posted Dec 3, 2017
My stay was simply amazing. Besides the check in period where the lobby wasn't available to guests, everything was awesome. I can't wait to be back again. The staff definitely made sure of that. Big ups to Dwight, Shannon and Joanna and the many others who contributed to my awesome stay there
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again