Ratings based on 1,091 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rugby, Warwickshire, UK

Wonderful hotel and staff

Posted Aug 20, 2017
Pros: Staff, facilities, food, close to beach and shops. Very helpful and friendly staff made the holiday perfect.
Cons: Laundry facilities, jacuzzi and would suggest they post menus for restaurant as prices very reasonable but food was fabulous.
Location: Pigeon Island, Reduit Beach, Rodney Bay Mall (shops and restaurants) - hotel can arrange any number of trips which are all fascinating and fabulous.
I cannot praise Coco Palms enough - the hotel is lovely and has a wonderful pool, restaurant and rooms are good. What makes it fabulous are the staff - nothing is too much trouble and they are so friendly and helpful. They went all out to help decorate our room and make a cake for my partners 60th and set up the restaurant for dinner - made it all very special. Had problems with our return flights but they pulled out all the stops to get us rooms for the night when the airline left us stranded (4 small children and an 88 year old - 9 of us in group). It was truly the best holiday I have had and for once I REALLY didn't want to leave. Will definitely go back and will never stay in another hotel in St Lucia other than Coco Palms
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Very relaxing

Posted Aug 19, 2017
We had an awesome time at the hotel. Breakfast was delicious. The All Inclusive is a great deal. I will recommend anyone to take the all inclusive package. The food overall was excellent. We just loved all the drinks. Tried some of the cocktails without alcohol. The staff is very friendly and accommodating. Everything was just perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel. Walking distance to the beach & mall..

Posted Aug 13, 2017
Pros: The staff were kind, friendly and courteous..
Cons: The hotel restaurant should have a better selection for vegetarians & a microwave. Also the room need better mattress/blanket.
Location: The location was perfect. The beach, mall and restaurants were walking distance.
I enjoyed my stay at Coco Palm and would recommend it to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Ideal Location

Posted Jul 12, 2017
I often stay at Coco Palm because it is perfectly located. The staff is amazing as well. The swim up rooms and suites seem to be in better condition than the standard rooms. The downside for me is that there are no kitchens in any of the rooms, and I would prefer to do my own cooking. Overall I love Coco Palm!
Comment from Hotel Management
Jul 15, 2017 by Cookie, Hotel Management
Thank you for the lovely compliments shared Lisa. We apologize for not being able to facilitate your request for a kitchens in the room as we do not have those features at the hotel. We trust that you will continue to patronize us in for future accommodation needs.
5 out of 5
by Theresa

Posted Jul 4, 2017 on Hotels
Enjoyed my stay good location and beach,shopping and restaurants,the staff very pleasant planning our return next year
Comment from Hotel Management
Jul 15, 2017
Thank you for your kind compliments which we will share with our team. We look forward to your return visit and thank you so much for making Coco Palm your preferred choice hotel for your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and a great location.

Posted Jul 2, 2017
Location: Banks, malls, taxis, tour bookings, bars and restaurants were right on the street outside of the hotel.
The hotel and rooms looked just as in the pictures, no surprises. The rooms were very clean and neat and were cleaned daily. The pool area was very nice and suitable for both children and adults, large enough that multiple guests could use without feeling uncomfortable. The breakfast was great, a mix of traditional (pancakes etc.) and local foods with many options. Staying and Coco Palm Hotel made my trip even better.
Comment from Hotel Management
Jul 3, 2017 by Sandy , Hotel Management
Thank you for staying at Coco Palm and for your glowing review. We look forward to welcoming you to Coco Palm in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beach is not on the facility

Posted Jul 1, 2017
Pros: Food
Cons: Make it all inclusive
Location: Nice location. Surrounded by stores, malls, variety of restaurants, etc
Hotel staff is so great. Carlene(don't know her last name) is the best hotel staff that I dealt with throughout my traveling. Superb customer service
Comment from Hotel Management
Jul 3, 2017 by Sandy , Hotel Management
Thank you for choosing Coco Palm. We hope to accommodate you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance to the shopping area

Posted Jun 28, 2017
My experience was very nice, it really takes much to upset me. The front desk and restaurant staff was AWESOME.
Comment from Hotel Management
Jun 29, 2017 by Diana, Hotel Management
Thank you for your response
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, friendly staff, near the beach

Posted Jun 26, 2017
Great hotel. Staff are very helpful and welcoming. 5 minutes from the beach and shopping mall. Room was very clean with good facilities (e.g. tea making facilities, A.C, satellite T.V, fridge) Two restraurants on site serving a variety of food and a big pool! Would definately recommend. Only have 4/5 because some items were not replenished by housekeeping on occasion e.g. tea bags, toilet roll although staff were more than happy to provide when asked.
Comment from Hotel Management
Jun 29, 2017 by Diana, Hotel Management
Thank you for your response, will address the housekeeping issues
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Lucia

Clean rooms, friendly staff

Posted Jun 25, 2017
Nice boutique resort in close proximity to malls, restaurants, beach etc. Most impressed with the clean rooms, friendly and efficient staff.
Comment from Hotel Management
Jun 29, 2017 by Diana, Hotel Management
Thank you for your response and choosing Coco Resorts