Ratings based on 1,116 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Excellent location between village and beach.

Posted Feb 22, 2018
Coco Palm was an excellent resort for first time in St Lucia. It has everything. Only disappointment is the lovely large swimming which is only 4 foot deep!!
Comment from Hotel Management
Feb 23, 2018 by Sandy, Hotel Management
Thank you for staying with Coco Palm. We hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrowsmith, On

Fantastic Hotel. Close to everything.

Posted Feb 13, 2018
From the moment we arrived it was amazing. The staff were great. All very helpful. Had a very nice surprise for our 30th anniversary (very nice touch). It is close to everything. Beach is a 3 minute walk. The buffet breakfast in the morning was fantastic. Looked forward to it everyday. Rooms were nice. Always cleaned to perfection everyday. Really enjoyed dinner at a couple of the restaurants on property. Really can't say enough good about the hotel. Enjoyed every minute of our vacation and we will be back for sure to Coco Palm and Saint Lucia. Will spread the word to all our friends and family. Thank you. Also a shout-out to Cheryl the local Expedia rep. Great to deal with and again very helpful. Thanks.
Comment from Hotel Management
Feb 16, 2018 by Sandy Leon, Hotel Management
Thank you for your email. It was a pleasure having you stay with us. We look forward to welcoming again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Time

Posted Feb 12, 2018
Great Hotel, Great food.... Will definitely return
Comment from Hotel Management
Feb 12, 2018 by Sandy, Hotel Management
Thank you for choosing Coco palm. it was a pleasure to accommodate you
5 out of 5
Recommended
for Everyone
by A verified traveler from Engalnd

The hotel is beautiful with very nice people, we l

Posted Feb 3, 2018
Cons: the price of he food
Location: swimming, walking, restaurants, outings, gorgeos views
WE will certainly recommend the hotel and the island , good location and really friendly people. Food expensive but very good.
Comment from Hotel Management
Feb 12, 2018 by Sandy , Hotel Management
Thank you for choosing Coco palm. it was a pleasure to accommodate you
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
All good experience apart from cold showers in our room
Comment from Hotel Management
Jan 17, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Palm. We hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel great location

Posted Jan 15, 2018
Pros: Food,pool,location.
Location: Great location close to mall casino restaurants and bars
It was a pleasant experience . The staff are all friendly and accommodating. The breakfast was great! I am definitely thinking of staying there again.
Comment from Hotel Management
Jan 17, 2018 by Sandy , Hotel Management
Thank you for choosing Coco Palm. We hope to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
Wish there were microwaves in the room. Room service was great and so was the free breakfast.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
3 out of 5
by A verified traveler from London

Good facilities and location, unprofessional staff

Posted Jan 2, 2018
Hotel has good facilities and is conveniently located at walking distance from one of the best beaches on the island. Also worth mentioning the food which we found consistently good throughout the stay. Unfortunately, with few exceptions, we found the staff often unprofessional and overall lacking organization. Examples include: being served a different dish on the menu from what we ordered; being interrupted by the waiter while ordering drinks to tell us that our accent reminded him of a character in the minions movie; maitre coming to apologize (despite us not having complained) saying that our food was being plated (food took an additional 45 minutes to appear on our table); receptionist refusing to book a restaurant outside the hotel. Overall, we enjoyed our experience but not sure we can recommend the hotel without having tried other options in the same area.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IN

Nice hotel with conveniences

Posted Dec 15, 2017
Pros: Close to restaurants, grocery store, bus stop. Also walking distance to a beach. I appreciated the 24 hr security guards watching the hotel.
Cons: We stayed in Kreole and it was very noisy at night. The music was loud until 0200 hr. Hard to sleep.
Prompt shuttle driver to take me from the airport to the hotel and then back on my departure.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
2 out of 5
Recommended
for Everyone
by A verified traveler from dom

not the usual

Posted Dec 4, 2017
Pros: good food, excellent location
Location: its close to everything you need on a vacation
i really love this hotel but this time around was unsatisfied. the AC unit was unable to cool the room. The maintenance guy said that to him the ac unit was cooling the room so i guess the goal it to satisfy him and not the guest. never before have i sleep in a room with what supposed to be a working Air Condition at its coolest and i am only in a boxers uncovered yet im sweating. other than that lovely place and location. and the other times i have been there didnt have that issue just this time i didnt get value for my money.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again