Ratings based on 1,110 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
All good experience apart from cold showers in our room
Comment from Hotel Management
Jan 17, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Palm. We hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel great location

Posted Jan 15, 2018
Pros: Food,pool,location.
Location: Great location close to mall casino restaurants and bars
It was a pleasant experience . The staff are all friendly and accommodating. The breakfast was great! I am definitely thinking of staying there again.
Comment from Hotel Management
Jan 17, 2018 by Sandy , Hotel Management
Thank you for choosing Coco Palm. We hope to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
Wish there were microwaves in the room. Room service was great and so was the free breakfast.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
3 out of 5
by A verified traveler from London

Good facilities and location, unprofessional staff

Posted Jan 2, 2018
Hotel has good facilities and is conveniently located at walking distance from one of the best beaches on the island. Also worth mentioning the food which we found consistently good throughout the stay. Unfortunately, with few exceptions, we found the staff often unprofessional and overall lacking organization. Examples include: being served a different dish on the menu from what we ordered; being interrupted by the waiter while ordering drinks to tell us that our accent reminded him of a character in the minions movie; maitre coming to apologize (despite us not having complained) saying that our food was being plated (food took an additional 45 minutes to appear on our table); receptionist refusing to book a restaurant outside the hotel. Overall, we enjoyed our experience but not sure we can recommend the hotel without having tried other options in the same area.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IN

Nice hotel with conveniences

Posted Dec 15, 2017
Pros: Close to restaurants, grocery store, bus stop. Also walking distance to a beach. I appreciated the 24 hr security guards watching the hotel.
Cons: We stayed in Kreole and it was very noisy at night. The music was loud until 0200 hr. Hard to sleep.
Prompt shuttle driver to take me from the airport to the hotel and then back on my departure.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
2 out of 5
Recommended
for Everyone
by A verified traveler from dom

not the usual

Posted Dec 4, 2017
Pros: good food, excellent location
Location: its close to everything you need on a vacation
i really love this hotel but this time around was unsatisfied. the AC unit was unable to cool the room. The maintenance guy said that to him the ac unit was cooling the room so i guess the goal it to satisfy him and not the guest. never before have i sleep in a room with what supposed to be a working Air Condition at its coolest and i am only in a boxers uncovered yet im sweating. other than that lovely place and location. and the other times i have been there didnt have that issue just this time i didnt get value for my money.
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
5 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

Awesome

Posted Dec 3, 2017
My stay was simply amazing. Besides the check in period where the lobby wasn't available to guests, everything was awesome. I can't wait to be back again. The staff definitely made sure of that. Big ups to Dwight, Shannon and Joanna and the many others who contributed to my awesome stay there
Comment from Hotel Management
Jan 12, 2018 by Sandy , Hotel Management
Thank you for staying at Coco Resorts and we hope you visit again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Reception area was under renovation, however, you would not notice as they made thr rrlevant spatial adjustment to eelcome their guest. Staff were warrm and attentive. i have been a frequent visitor to this hotel for more that 10 years and I would rrcommend it. due to its closeness to the "vacation strip", the golf courses and its practicality
Comment from Hotel Management
Nov 27, 2017 by Sandy , Hotel Management
thank you for staying at Coco Palm. we look forward to welcoming you to Coco Palm in the future
5 out of 5
Recommended
for Everyone
by A verified traveler

EXCELLENT!!!!!

Posted Nov 20, 2017
Pros: EVERYTHING!!!!!!!!!!!!!!
Cons: To have a shuttle from the airport to hotel and back.
Location: Restaurants,Mall,Beach
The hotel is very clean, staff is extremely friendly & breakfast is great it would be very unfair if i name one staff and not all was trying to upload more pictures but for some reason the size of the pictures are too big close to the airport, beach, mall and restaurants if u dont feel like eating from the hotel they should have airport shuttle not a big problem but still give coco palm 5 stars already planning my next trip.
Comment from Hotel Management
Nov 24, 2017 by Sandy , Hotel Management
Thank you for choosing Coco Palm. It was a pleasure having you and we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

Nice hotel

Posted Nov 17, 2017
Pros: My room and the breakfast was amazing
Cons: The restaurant staff could be nicer and the hotel shuttle less expensive
Location: Great shopping and eats nearby
Comfortable and in the middle of everything good. Great breakfast
Comment from Hotel Management
Nov 24, 2017 by Sandy , Hotel Management
Thank you for choosing Coco Palm. It was a pleasure having you and we hope to see you again