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Reviews of Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

4.5 out of 5
Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only
Pigeon Island Causeway, (PO Box GI 2247), Gros Islet

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 277 reviews" "
Rating 8 - Good. 73 out of 277 reviews" "
Rating 6 - Okay. 22 out of 277 reviews" "
Rating 4 - Poor. 13 out of 277 reviews" "
Rating 2 - Terrible. 11 out of 277 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to several Sandals Resorts. This one lived up to the same quality. The on site entertainment was great. The Liquor choices were premium if that is what you werr kooking for. Heineken and the local brand Piton were the beer choices, unless you went to the pub and you could get bottles of Stella. The rooms were nice and clean, and you were able to keep them cold. Lots of water activities were available. Overall a great time.
Stayed 5 nights in Apr 2024

10/10 Excellent

Dr. Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and very personable. We enjoyed our week and look forward to visiting again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth J

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Foot was average. Weather great. Golf staff lost one of my clubs- I left the bag overnight. A different club was in my cover. I took it up with the golf staff. So far the club was not found. I think I need reimbursement. It was an 6 month old calloway rougue 3 hybrid.
Stayed 4 nights in Mar 2024
Response from HP on Mar 20, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

SEAN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
What an overrated hotel chain the Sandals hotels are. You see those tv commercials and thinking, wow what a nice hotel….but it’s absolutely NOT what you see in the commercials. We stayed for a week in both Sandals in St.Lucia and Grenada. It was terrible services on both resorts. You can feel the staff are fed up with the tourists…In Sandals Grande in St.Lucia you could get drinks at the beach or pool, but NOT a bottle of water… You had to go all the way to reception at the hotel lobby to get water. And one day they were out of bottled water even at the reception… they were keep telling us to come back in 30 minutes for the water…..and when we start to questioning how could a hotel charging so much per night can be without any water…..the feeling we got from the people in front desk was like “it is what it is”…..after few hours waiting we approached the hotel manager at Sandals Grande in St.Lucia…nice person…he had to go to his office to get us bottled water (this story is not a joke…this really happened at very expensive hotel). As I mentioned in beginning, Sandals are overrated hotel, specially the one in St.Lucia….terrible service, rude staff, average hotel rooms. The hotel had 2 nicer restaurants, but you had to be lucky if you could dine there since you have to make reservations early in the morning and they gave whatever dinner time they had for yo…not so much choice you have. I have been in many all inclusive hotels…this was BAD experience.
Stayed 3 nights in Mar 2024
Response from HP on Mar 13, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vacation without moving too much
Stayed 4 nights in Feb 2024
Response from HP on Mar 4, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Samantha

Traveled with partner
Disliked: Staff & service, amenities
Pros: St. Lucia is a beautiful island. The resort grounds are nice and the views beautiful. Pigeon island was a convienent hike with great views. The food we ate was all delicious, especially the seafood. We did a great boat excursion to the tourist spots (not the one through the hotel). Cons: The amenities were lacking a bit for the price: there were no snacks available and no buffet after breakfast, so you had to take time for a sit down meal every time you wanted to eat. The staff was mostly very friendly, but all restaurants and bars seemed desperately understaffed. This resulted in long waits for service. Otherwise nothing “bad” to report, but just no special touches that we have come to expect when staying at an all inclusive resort, particularly at this price point.
Stayed 7 nights in Feb 2024
Response from HP on Feb 23, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

2/10 Terrible

Cammy

Disliked: Staff & service, property conditions & facilities
The bed bugs.
Stayed 8 nights in Jan 2024
Response from HP on Jan 25, 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location/excellent service
The manager Zidan went above and beyond to make our stay as comfortable and easy as possible. We got a $250 voucher due to a problem with our original room but we were upgraded for the first night and Zidan made the transition to our next room seemless. We enjoyed spa treatments with the voucher and thoroughly enjoyed the new years festivities. They do an excellent job there!
Stayed 3 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Morgan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got married here this past week and the wedding itself was an absolute dream. The wedding team was great. Lynn, our wedding planner, made us feel special every step of the way. The photographers/videographer were also great and took amazing pictures. The beach is beautiful. The activities were great. We did kayaking and paddle boarding. Also took some excursions and went snorkeling and zip lining. One thing that made our stay not enjoyable was the customer service at the front desk. They are an absolute pain to work with and you have to expect to be up there for at least 30 minutes because after every question, they go into the back room for 10 minutes. I would think that the people working the front desk would have an answer to a lot of stuff, but not them. I felt they were the least knowledgeable people I encountered at the resort. I wanted to upgrade our room. They wasted 2 hours of our time to tell us we couldn’t use the credit I had towards a room upgrade because I didn’t use it before I got there. You also were unable to get ahold of anyone from the phone in your room. We needed more body wash and we were unable to call housekeeping. After talking to 3 different people, 6 hours later we received the body wash. I would be extremely hesitant to ever stay at a Sandals Resort ever again. You don’t even get room service or robes in a luxury room. There are much better all inclusive resorts that are actually all inclusive.
Stayed 8 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The grounds are absolutely beautiful with breathtaking views. There are many different restaurants with a variety of options and most of the food is very good. Overall I was not impressed with the service. When we arrived our room was not ready so the front desk insisted they take our luggage and we go start our vacation. Once our room was ready (late), someone took us to our room. Our luggage was not there. He told us not worry and that the bellman would take it there shortly. We went back later and our luggage was still not in our room. The front desk had no clue where it was. Eventually it was found in another guests room. After all of that, they didn’t even seem to care that our luggage had been misplaced. Mistakes happen, but they didn’t even seem sorry about it. We also had a confirmed email that we would have the honeymoon package upon arrival and they failed to do that too. On a positive note the entertainment at night is wonderful, the beaches are beautiful with awesome snorkeling, and the pool is very nice. We spent our first half of our vacation at another resort on the island and had zero problems and their staff were significantly more helpful and caring. For the price of sandals I expected more.
Stayed 4 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Okay

SANJAY, STATEN ISLAND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place 2 hr without traffic by car /bus airport uvf airport st lucia. Food is ok, black label is called premium 👌 only available.
Stayed 5 nights in Dec 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, wonderful views of the park.
Stayed 7 nights in Nov 2023
Response from Sara on Nov 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Sara on Nov 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Edward John

Stayed 7 nights in Nov 2023
Response from HP on Dec 11, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Achille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for vacation n honeymoon
Stayed 5 nights in Oct 2023
Response from HP on Nov 3, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Angel

Stayed 4 nights in Oct 2023
Response from Sara on Nov 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a very experienced and picky traveler, let me just say the Sandals Grande St. Lucian far exceeded my hopes and expectations. The resort is beautiful and appears to have been recently updated throughout. The grounds were meticulously maintained and oh so beautiful. The dining was very good. The water and beach were stunning with lots of places to lay. The people and service were what really stole the show though I just loved everyone here; the St. Lucian people and the staff here were just so genuinely warm and friendly, and so generous with their kindness. This resort totally deserves the 5 star ratings it gets. I want to make a special shout out to Sharlene, she is truly a very special person whom I will never forget.
Stayed 7 nights in Oct 2023
Response from HP on Oct 23, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return great honeymoon
Stayed 7 nights in Aug 2023
Response from Sara on Oct 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Brittany

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I cannot say enough about how disappointed I am with the service at this property. We have been where 3 days and have not had our morning cleaning once. Tonight they didn’t do the turn down service. We were promised club level services because we had to move rooms after unpacking due to a broken A/C. We have asked 6 times for those services and have not received them. We scheduled dinner reservations and only one was saved by staff. Our mini fridge has barely been restocked. We were told tonight that it will be fixed but we shall see. My husband has been to many all inclusive resorts and said this is by far the worst service he’s ever gotten.
Response from HP on Oct 2, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Jowkarran

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness of the staff and you can practically do anything you want alcohol unlimited
Stayed 3 nights in Sep 2023
Response from HP on Sep 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from HP on Sep 5, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Rolando Fausto

Traveled with partner
Liked: Staff & service, amenities
Very friendly staff, yet food was constantly placed right next to our door and we constantly had ants outside and inside the room. The food at some of the restaurants was not the best.
Stayed 5 nights in Aug 2023
Response from Sara on Aug 25, 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

8/10 Good

diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Aug 2023
Response from HP on Aug 16, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Kevin

Stayed 3 nights in Jul 2023
Response from Sara on Aug 25, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Gurpreet

Liked: Amenities
We were pampered while at the resort. Had an amazing time with delicious food.
Stayed 4 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

vincent

Stayed 6 nights in Jul 2023
Response from Sara on Jul 22, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Lan

Stayed 6 nights in Jul 2023
Response from HP on Jul 31, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Larissa Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing honeymoon at Sandals Grande. Tons of entertainment and the food at every restaurant was fantastic. Attentive staff, great excursions. Pictures at the end were pricy to buy, so were the prices in the gift shop.
Stayed 7 nights in May 2023
Response from HP on Jun 14, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2023
Response from HP on May 22, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint about this beautiful resort was the quality of the “all-inclusive” food. Everything else was top notch!
Stayed 7 nights in Apr 2023
Response from HP on Apr 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Entertainment at night was absolutely amazing. It wasn’t a huge party resort, (which we loved) could always find chairs on the beach. Sandals had a lot to offer as far as free activities. Some staff could have been a bit friendlier but that would be my only complaint
Stayed 6 nights in Apr 2023
Response from HP on Apr 24, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from HP on Apr 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully situated resort with one of the most stunning beaches I’ve ever seen. The property is gorgeous and well maintained but the rooms are showing their age a bit. Food is good, particularly for an all inclusive, but not exceptional. Drinks are fantastic, but make sure you ask for premium liquors or they will use generic brands. Service is hit or miss, generally efficient but sometimes lacking in graciousness. The wait staff in particular seem overworked and there aren’t enough of them. A wonderful vacation but for the top dollar paid for this resort it came up short in a couple of areas.
Stayed 5 nights in Mar 2023
Response from Sara on Apr 5, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

maryJo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our First … Amazing “Sandals” Vacation
Stayed 7 nights in Feb 2023
Response from HP on Mar 10, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HP on Mar 6, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from HP on Apr 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and people of local area were absolutely wonderful!! It was one of the best, most peaceful places and vacations I have ever experienced!!
Response from DS on Dec 30, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Karen H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Anything you needed was on property and we felt completely safe
Response from Hugo Perez on Dec 6, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

2/10 Terrible

federico

Response from HP on Apr 17, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

10/10 Excellent

Sumit L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great although it was very far from airport. It felt secluded and the resort gave many options for food.
Stayed 3 nights in Nov 2022
Response from Hugo Perez on Nov 28, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 Good

Sheldon Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022
Response from HP on Apr 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Shurla Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and enthusiastic staff
Stayed 5 nights in Aug 2022
Response from Hugo Perez on Sep 14, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

2/10 Terrible

Qamil

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough food and drinks
Stayed 4 nights in Sep 2022
Response from Hugo Perez on Sep 12, 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
Amazing service from check in to check out. Great food, drinks and overall lovely Island vibes.
Stayed 5 nights in Aug 2022
Response from Sara on Aug 26, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Excellent

Derwin

Stayed 4 nights in Aug 2022
Response from HP on Apr 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

8/10 Good

David Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in Jul 2022
Response from Hugo Perez on Aug 12, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, amenities
I loved the scenery, water activities, and the resort dining was excellent. I didn’t like that my door lock didn’t work properly twice and I found my room door open after I had complained about it. I made a formal complaint to the resort manager because they had not sent someone to fix it when the front desk told me someone would fix it while I went to eat dinner.
Stayed 5 nights in Jul 2022
Response from Hugo Perez on Aug 5, 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Andrew

Stayed 5 nights in Jul 2022
Response from HP on Apr 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

joseph

Stayed 5 nights in Jul 2022
Response from HP on Apr 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

ricky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best resort we ever stayed at and the staff were very friendly and went out of their way to please you.
Stayed 3 nights in Jul 2022
Response from Hugo Perez on Jul 18, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards