Ratings based on 439 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Mark

St James bay,st lucia

Posted Oct 21, 2017 on Hotels
A lovely beach complex with several pools,pool at,different restaurants to eat at night...loved the cafe where u could have decent coffee and cake to your heart content...all staff are lovely....be careful if you have to call doctor to resort...this cost us 250 dollars.....the island is poor so be careful with your valuables if you go out of the resort....helicopter transfer from airport was fantastic....lovely experience and people lovely but don't know if I would pay extra to go back again....another one off the bucket list!
Comment from Hotel Management
Nov 3, 2017
Thank you for your kind comments and we appreciate your feedback. We are pleased to hear you enjoyed your visit to our beautiful island and appreciate your referrals.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great food!

Posted Oct 14, 2017
The food was amazing and the staff was really friendly! The rooms were a bit too small but comfortable enough.
Comment from Hotel Management
Nov 3, 2017 by John, Hotel Management
Thank you very much for your kind words and feedback. We hope you will think of us again when the chill of Winter approaches.
2 out of 5
by Ben

Extremely disappointing stay

Posted Sep 27, 2017 on Hotels
We have just returned from an 11 night stay at Morgan Bay, and while it had some highlights (which has avoided a 1 star review) overall the visit was extremely disappointing. The good: - Food was generally good, varied and above my usual expectations for AI. - Fitness centre and sports facilities were excellent, special mention to the staff who organise and arrange these activities as they were quite frankly fantastic. - We had a deluxe ocean view room which was well appointed and a nice view (although nothing special, it was considerably better than the outdated standard rooms friends stayed in). - Service in our room was very good, I know others had problems but ours was without fault. The bad: - The hotels handling and communication during Hurricane Maria was atrocious, and I am thankful that St Lucia was effected by nothing more than a tropical storm. As another post notes communication and action was rare, late and whole inadequate. I genuinely suspect if the hurricane had hit the incompetence of the hotel management would have meant serious consequences - They closed bars (stopped serving drinks) and other amenities during the hurricane, an understandable precaution. However I was and still am disgusted by the fact they were more than happy to sell drinks and snacks from their during this time. Total double standard. - Jack hammers and construction work was being completed to refurb rooms during about half of our stay. All in all just avoid this resort.
Comment from Hotel Management
Nov 3, 2017
Thank you for you kind comments and also your candid feedback, which will not go unnoticed. Hurricane's are extremely rare in St. Lucia and we apologize that Maria ruined your holiday. Our team has undergone additional training as a result of this season's events to secure the safety of all guests should the rare event of a hurricane again hit our island & we are truly sorry these events marred your holiday. Hopefully the pre-hurricane fond memories will linger in your thoughts for many years and we would love the opportunity to host you again in beautiful Saint Lucia.
3 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

could have done without Maria

Posted Sep 26, 2017
Cons: information distribution help with airline bookings free shuttle to castries and rodney bay
everything was ok up until Maria arrived before was having a relaxing time, although food at Le Jardin was acceptable, found others below standard for this class of all inclusive, and alcohol noteasily available, closing one bar, opening another trouble started when "Maria" came, there was no official statement by the hotel, first we knew was the warnings on tv and the workers throwing the loungers into the pool on sun. evening from sun. evening virtually locked in room, limited boxed food, no alcohol, but still charged full price was meant to check out mon. morning, but airport was closed, tried to get airline, but office closed and booking# not working on website expedia rep in st. lucia had given us their office # and her cell #, tried continually to ring but no one answered tried to get help hotel but they just rang same #s when went to airport tues. found was not on flight and ended up late at night ringing travel agent friend who booked us on earliest flight on thurs. 21st the extra night mon. was spent at Morgans Bay, at a Rate of $300, for this got unmade bed, housekeeping was coming once with a cold boxed meal of chicken, no alcohol only water and coke, spent whole time locked in room and didn't get any information til late tues. all in all probably will not go back to Morgans Bay, got the feeling they are only interested in getting your US$ and not giving you value for your money As for your agent in St Lucia, well i don't know what you are paying them for!
Comment from Hotel Management
Sep 29, 2017 by Admin Secretary, Hotel Management
We thank you for taking the time to share your feedback with us. We are sorry that you felt that the hotel did not handle the situation properly. It was important that we ensure that the safety of our guest came first. In addition, we provided the information as it was offered by the relevant authorities on the island to our guests. We thank you for sharing your feedback as it is appreciated.
3 out of 5
by A verified traveler from Trinidad

Family oriented resort

Posted Sep 26, 2017
Pros: Great staff
Cons: Rooms should be steam cleaned occasionally. Hotel trams (if that's what they call them) should be available to move guests around compound.
Location: Visit Rodney Bay, the Pitons, mud volcano - all interesting
St James Club (all inclusive) was recommended by a friend. The facility is a bit old and our room was musty to the point where my sinus got infected. The TV was small and the mini bar was not part of the all inclusive package. It's great for families but does not offer much as a couple's get-away; lots of kids all over. Due to hurricane Maria, the beach was in a mess and one restaurant was damaged leaving just two available as the third had a cover charge of US 35 pp. On the plus side, there was a cafe, snack bar and Pizza place among other food options; the menus offered various options. The compound is hilly and fairly large, so it is not suitable for elderly or handicapped visitors. In house entertainment need some work
Comment from Hotel Management
Sep 29, 2017 by Admin Secretary, Hotel Management
Thank you for taking the time to share your constructive feedback with us. This will allow us to better enhance the product that we offer to you our valued guests. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Amazing vacation in St Lucia hurricane and all.

Posted Sep 25, 2017
We were there September 15th - 23rd for our 31st anniversary and Although the hotel is out dated and they close the pools way to early at 6pm. we still had a great time. The staff is amazing . . They took great care of all the guest during hurricane Maria. The water activity were great and free except for The jet ski of course. The food was very good. We did a tour with joy cruise. The tour and crew were amazing. We would recommend this hotel.
Comment from Hotel Management
Oct 25, 2017 by Admin Secretary, Hotel Management
Your pictures posted are absolutely stunning. We love reading feedback such as this and thank you for taking the time to share your feedback with us. We also thank you for your constructive feedback. It was our pleasure to take care and of service to you. We hope that you come again soon. Sunny regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Bramley UK

Great allround place

Posted Sep 22, 2017
Great allround place to stay...everything you want or need in one place. No need to spend any more money. Loved it from moment i arrived and very sad to leave. Great food,drinks and staff.Made lots of new friends. Look out for me ...i will be back.
Comment from Hotel Management
Oct 10, 2017 by Admin Secretary, Hotel Management
We love reading feedback like this. It solidifies that we are doing something right for you our valued guests. Thank you for taking the time to share your feedback, we really appreciate it. We look forward in welcoming you back! Sunny regards
5 out of 5
by David

Paradise island

Posted Sep 17, 2017 on Hotels
We loved this place. Everything from the welcoming staff, clean comfy rooms, excellent food,cold cocktails. Lots of choice where to eat and drink. Even a coffee shop if a cocktail wasn't your thing. Relaxing beach and plenty of loungers by the pool towels provided. Second time to the island will be going back again. Highly recomend
Comment from Hotel Management
Sep 22, 2017 by Nerissa, Hotel Management
We are so happy to learn that you enjoyed the time that you spent here with us. It was a pleasure to serve you and we look forward in welcoming you back. Thank you for taking the time to share your feedback with us. We truly appreciate it. Sunny regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from london uk

Excellent

Posted Sep 12, 2017
Very good stay - lovely staff and the adults-only pool is fantastic. Very good restaurants for an all inclusive. On the main road to do day trips to the capital and elsewhere. Over an hour from the airport, but fantastic scenery on the way.
Comment from Hotel Management
Sep 15, 2017 by Admin Secretary, Hotel Management
WOW! We love receiving comments like this. Thank you for taking the time to share your feedback with us. It is truly appreciated. We look forward in welcoming back!
5 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

Lovely hotel

Posted Sep 4, 2017
I would most definitely stay at this hotel again. I love the fact that there is a lot of activities to do at the hotel. Lovely views from the room. The pools are just lovely, the staff was very pleasant and always willing to answer your questions. Wifi is only available in the lobby and one of the common area but they made the area so comfortable for you. I love the restaurants, the ambience is so romantic. I can't wait to go back
Comment from Hotel Management
Sep 11, 2017 by Admin Secretary, Hotel Management
We cannot wait to welcome you back again. It was our pleasure to have you here with us. Thank you for sharing this beautiful review with us, your comments assure us that we are doing something right for you our valued guests. We wish you well and thank you again for choosing our island and resort.