Ratings based on 422 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great food!

Posted Oct 14, 2017
The food was amazing and the staff was really friendly! The rooms were a bit too small but comfortable enough.
3 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

could have done without Maria

Posted Sep 26, 2017
Cons: information distribution help with airline bookings free shuttle to castries and rodney bay
everything was ok up until Maria arrived before was having a relaxing time, although food at Le Jardin was acceptable, found others below standard for this class of all inclusive, and alcohol noteasily available, closing one bar, opening another trouble started when "Maria" came, there was no official statement by the hotel, first we knew was the warnings on tv and the workers throwing the loungers into the pool on sun. evening from sun. evening virtually locked in room, limited boxed food, no alcohol, but still charged full price was meant to check out mon. morning, but airport was closed, tried to get airline, but office closed and booking# not working on website expedia rep in st. lucia had given us their office # and her cell #, tried continually to ring but no one answered tried to get help hotel but they just rang same #s when went to airport tues. found was not on flight and ended up late at night ringing travel agent friend who booked us on earliest flight on thurs. 21st the extra night mon. was spent at Morgans Bay, at a Rate of $300, for this got unmade bed, housekeeping was coming once with a cold boxed meal of chicken, no alcohol only water and coke, spent whole time locked in room and didn't get any information til late tues. all in all probably will not go back to Morgans Bay, got the feeling they are only interested in getting your US$ and not giving you value for your money As for your agent in St Lucia, well i don't know what you are paying them for!
Comment from Hotel Management
Sep 29, 2017 by Admin Secretary, Hotel Management
We thank you for taking the time to share your feedback with us. We are sorry that you felt that the hotel did not handle the situation properly. It was important that we ensure that the safety of our guest came first. In addition, we provided the information as it was offered by the relevant authorities on the island to our guests. We thank you for sharing your feedback as it is appreciated.
3 out of 5
by A verified traveler from Trinidad

Family oriented resort

Posted Sep 26, 2017
Pros: Great staff
Cons: Rooms should be steam cleaned occasionally. Hotel trams (if that's what they call them) should be available to move guests around compound.
Location: Visit Rodney Bay, the Pitons, mud volcano - all interesting
St James Club (all inclusive) was recommended by a friend. The facility is a bit old and our room was musty to the point where my sinus got infected. The TV was small and the mini bar was not part of the all inclusive package. It's great for families but does not offer much as a couple's get-away; lots of kids all over. Due to hurricane Maria, the beach was in a mess and one restaurant was damaged leaving just two available as the third had a cover charge of US 35 pp. On the plus side, there was a cafe, snack bar and Pizza place among other food options; the menus offered various options. The compound is hilly and fairly large, so it is not suitable for elderly or handicapped visitors. In house entertainment need some work
Comment from Hotel Management
Sep 29, 2017 by Admin Secretary, Hotel Management
Thank you for taking the time to share your constructive feedback with us. This will allow us to better enhance the product that we offer to you our valued guests. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Amazing vacation in St Lucia hurricane and all.

Posted Sep 25, 2017
We were there September 15th - 23rd for our 31st anniversary and Although the hotel is out dated and they close the pools way to early at 6pm. we still had a great time. The staff is amazing . . They took great care of all the guest during hurricane Maria. The water activity were great and free except for The jet ski of course. The food was very good. We did a tour with joy cruise. The tour and crew were amazing. We would recommend this hotel.
Comment from Hotel Management
Sep 29, 2017 by Admin Secretary, Hotel Management
Your pictures posted are absolutely stunning. We love reading feedback such as this and thank you for taking the time to share your feedback with us. We also thank you for your constructive feedback. It was our pleasure to take care and of service to you. We hope that you come again soon. Sunny regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Bramley UK

Great allround place

Posted Sep 22, 2017
Great allround place to stay...everything you want or need in one place. No need to spend any more money. Loved it from moment i arrived and very sad to leave. Great food,drinks and staff.Made lots of new friends. Look out for me ...i will be back.
Comment from Hotel Management
Oct 10, 2017 by Admin Secretary, Hotel Management
We love reading feedback like this. It solidifies that we are doing something right for you our valued guests. Thank you for taking the time to share your feedback, we really appreciate it. We look forward in welcoming you back! Sunny regards
5 out of 5
Recommended
for Everyone
by A verified traveler from london uk

Excellent

Posted Sep 12, 2017
Very good stay - lovely staff and the adults-only pool is fantastic. Very good restaurants for an all inclusive. On the main road to do day trips to the capital and elsewhere. Over an hour from the airport, but fantastic scenery on the way.
Comment from Hotel Management
Sep 15, 2017 by Admin Secretary, Hotel Management
WOW! We love receiving comments like this. Thank you for taking the time to share your feedback with us. It is truly appreciated. We look forward in welcoming back!
5 out of 5
Recommended
for Everyone
by A verified traveler from trinidad

Lovely hotel

Posted Sep 4, 2017
I would most definitely stay at this hotel again. I love the fact that there is a lot of activities to do at the hotel. Lovely views from the room. The pools are just lovely, the staff was very pleasant and always willing to answer your questions. Wifi is only available in the lobby and one of the common area but they made the area so comfortable for you. I love the restaurants, the ambience is so romantic. I can't wait to go back
Comment from Hotel Management
Sep 11, 2017 by Admin Secretary, Hotel Management
We cannot wait to welcome you back again. It was our pleasure to have you here with us. Thank you for sharing this beautiful review with us, your comments assure us that we are doing something right for you our valued guests. We wish you well and thank you again for choosing our island and resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York

Comfortable Caribbean Vacation

Posted Aug 31, 2017
Stayed for 6 days and 5 nights, the food at the resort was tasty. The drinks were superb as well. The only complaint that I have was the water pressure in our room, it was so low that after 1 shower you barely felt the hot water. My travel mates and I showered with mostly lukewarm to almost cold water during our stay. With a small amount of water coming from the shower head. Besides that our trip was well spent and enjoyable. I would definitely recommend this resort to a friend or family member.
Comment from Hotel Management
Sep 8, 2017 by Admin Secretary, Hotel Management
Thank you for taking the time and sharing your feedback with us. We are already addressing the issue with reference to the water. Since we are not sure as to which room you stayed in, we will ensure that we check the entire property. Our apologies for this. We are so happy apart from the water issue which will be resolved to hear that you enjoyed your time with us and we look forward in welcoming you back. It was our pleasure to be of service to you. Sunny regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

Happiest hotel in St. LUCIA!

Posted Aug 29, 2017
Our time here was the most fabulous relaxing time in a cosy, comfortable and friendly setting The staff was super friendly and the food was first class. We had a wonderful time at the pool bar and will recommend St. James Club Morgan Bay St. Lucia to EVERYONE we know....it' s a must visit. Thank you St James Club for your wonderful hospitality! See you next year!
Comment from Hotel Management
Sep 1, 2017 by Admin Secretary, Hotel Management
It is so wonderful when we read beautiful comments like this one which you posted. We are so thankful that you have taken the time to share your feedback with us. We truly appreciate it. It was our pleasure to be of service to you and we thank you for choosing St. Lucia and St. James for your holiday. Your pictures are absolutely stunning!
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad and Tobago

My second time at Morgan's bay! Excellent service!

Posted Aug 25, 2017
Despite the storm watch, had a very relaxing weekend!
Comment from Hotel Management
Sep 8, 2017 by Admin Secretary, Hotel Management
I am so happy to hear that you enjoyed your second visit to the resort. It was a pleasure to have you here with us again. Thank you for taking the time to share your feedback, it is appreciated.