Ratings based on 128 Verified Reviews

3.5 out of 5
68% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Fremont CA

Posted Oct 22, 2017
One morning(Oct 17th, 2007), there's technician knocked the door once and opened the door directly, lucky that I'm all dressed and eating breakfast This is serious, I can not believe that they did not train the technician for the most basic courtesy and respect for privacy ! this is completely not acceptable !
2 out of 5
Recommended
for Everyone
by A verified traveler from US

There is hope

Posted Oct 19, 2017
Even when asked to clean the room, 2 nights in a row, nothing was done except change towels. Coffee cups dirty, no replacement. Kitchen Staff was very nice. Front desk- limited English, B’fast included - great.
2 out of 5
by Sami

Posted Aug 14, 2017 on Hotels
Bed mattress is bad. If you have an extra bed then you are in trouble. I could not sleep and had to put the mattress on the floor. The area is isolated.
1 out of 5
by Andrew

Not impressed.

Posted Jun 27, 2017 on Hotels
Overall the hotel was awful for the price. Not helped by the 35C heat when we arrived. There was no air-conditioning in the rooms, and the local area is a) not near the airport and b) an industrial estate with a busy access road. Meaning the noise was horrific when you were forced to keep the windows open to avoid the extreme heat. Breakfast was mediocre, the only good thing was the staff who were incredibly helpful.
4 out of 5
by Saikat

This traveler left a rating score only Posted Jun 24, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from frankfurt

good hotel, not so close to FRA

Posted May 9, 2017 on Orbitz
Pros: breakfast is really good & room was spacious
Cons: outside of hotel should be updated as well
Location: not super close to airport
4th floor room elevator not working. Enjoyed breakfast in the morning and coffee was brewed - didn't have to stand behind 10 people at the espresso machine!!! Coffee was really good, btw.
3 out of 5
by A verified traveler

Convenient. Great Staff

Posted Nov 30, 2016 on Hotels
As soon as you enter there is string misty smell. There was no hot water in the morning 7:00 am
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 19, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
The name being BW Frankfurt Hotel we thought it is closer to airport, but it is quite far and trouble some for travellers.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 18, 2016 on Hotels