Ratings based on 5 Verified Reviews

4.0 out of 5
100% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
2.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

horrible customer service

Posted Sep 4, 2015 on Hotels
We arrived to a booking error (they thought we had booked 2 rooms, instead of one) so we said no that was not correct and they said it was sorted out. we had an OK stay, rooms not as nice as on website, fair only. Food is very good though. The beach area is crowded and has loud music, and not relaxing at all. However the worst part is the front desk staff. When we came to leave we were charged double, for a second room we hadnt booked or used. We had to wait for 45 mins to see someone (not the manager, as there wasnt one in that day) so we had to walk to another hotel to see someone else, who lied and said they couldnt refund as they hadnt taken the money as hotels.com had it (untrue) just to get us out of the office. The girl at Zibelino front desk was immediately aggressive, rude and swore at us in Italian! We had our entire last morning ruined. We had to leave having been ripped off and sworn at, and then spend weeks and many hours trying to get a refund of the false charges. I asked for a simple statement from them to say we only used one room, and despite promising us this in person, they then refused to honour once we were home. We left stressed, unhappy and in disbelief that a hotel could have such horrendous customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Salerno

Ottima struttura,confortevole e pulita

Posted Jul 12, 2015
Situato a qualche centinaio di metri dalla spiaggia attraversando un altro complesso il "Roccamare", è dotato di parcheggio privato che vista la scarsità dei parcheggi è già tanto, nel complesso struttura recente, ben tenuta, dotata di tutti comfort, unico neo della camera il letto non era matrimoniale ma due lettini singoli attaccati, la cucina poi è davvero spettacolare, veramente veramente eccellente.
5 out of 5
by Christian

This traveler left a rating score only Posted Jul 26, 2014 on Hotels
5 out of 5
by Thomas Grimm from Innsbruck

traumhaftes essen

Posted Jul 1, 2014 on Hotels
das hotel selbst ist von seiner ausstattung her eher einfach gehalten, die zweibettzimmer sind klein, der aufenthaltsraum ist absolut nicht ansprechend, es gibt kein wifi. das positive überwiegt jedoch bei weitem: sehr sauber, sehr freundliches personal, die zimmer werden ein zweites mal am späteren nachmittag gereinigt! traumhaftes essen (!!) vorspeisenbuffet und danach wird eine weitere vorspeise und der hauptgang serviert, den nachtisch nimmt man sich dann wieder selbst vom buffet. was wir als sehr angenehm empfunden haben war, dass man das essen im freien auf einer großen terrasse einnehmen kann. auch das frühstücksbuffet welches abwechslungsreich und von guter qualität ist, wird im freien eingenommen. großer schöner garten mit pinien und einem schönen schwimmbad in absolut ruhiger lage. zum strand geht man ca. 5-10 minuten, strandliegen und sonnenschirm sind im preis inbegriffen, was eine absolute seltenheit in der toskana ist. auch der abgesperrte überdachte parkplatz ist frei. wir werden in diesem hotel sicherlich wieder einmal unseren urlaub verbringen!
4 out of 5
Recommended
for Everyone
by A verified traveler

buono l'hotel

Posted Sep 10, 2012
Pros: il confort e la tranquillita'
buona accoglienza e competenza del personale. Adeguato il confort dell'hotel servizi all'altezza della struttura. Inadeguato lo spazio all'interno delle camere.