Hotel bedarf der Renovierung. Dreckig, verwohnt, jede Menge Mücken und das Frühstück erinnert an ein sozialistisches Ferienheim. Service = Fehlanzeige
Hotel needs serious update: dirty, run down and lots of mosquitoes. Breakfast is a blast from the socialist past. No service culture
Comment from Hotel Management
May 7, 2016 by Kongo Team, Hotel Management
Dear Mr Christoph,
thank you for providing us with your feedback about your recent stay in our hotel, on the other hand we were very disappointed to hear that your experience did not meet your overall expectations. Please allow me to express my sincerest apologies. At Kongo Hotel, we strive to provide a superior service experience for every guest and your feedback is very important to us.
Hotel Kongo was built in 1973 as one of first motels in former Yugoslavia, designed by architect Gregor Košak. When creating the building, the idea was to imitate a hayrack (Slovene: kozolec), an architectural specialty that marks Slovenian identity and it is part of its ethnological heritage. The building is now under monumental protection, that is also a reason that renovation of the hotel is going step by step. Still we are doing our best service delivery performance, which is our main goal.
We’ll be sure to look into the points that you have raised in order to make improvements where necessary.
I hope we can welcome you back to Kongo Hotel some day in the future.
Front Office Department