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Reviews of Hilton Garden Inn Columbus/Grove City

3 out of 5
Hilton Garden Inn Columbus/Grove City
3928 Jackpot Road, Grove City, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 481 out of 850 reviews" "
Rating 8 - Good. 233 out of 850 reviews" "
Rating 6 - Okay. 73 out of 850 reviews" "
Rating 4 - Poor. 38 out of 850 reviews" "
Rating 2 - Terrible. 25 out of 850 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Clyde

Traveled with family
Liked: Cleanliness, staff & service
Decent hotel
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Solid, safe, clean
Stayed 1 night in Apr 2024
Response from Angela, AGM on Apr 6, 2024
Thank you for your positive review. We look forward to having you stay with once again!

6/10 Okay

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People above us were very loud to the point we had to switch rooms at midnight
Stayed 1 night in Jan 2024

10/10 Excellent

Laith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and the lady at check in was extremely friendly
Stayed 1 night in Jan 2024

8/10 Good

Everett

Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Patti

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!
Stayed 1 night in Dec 2023

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean rooms
Stayed 3 nights in Nov 2023

10/10 Excellent

Jerry, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected for HGI. Reliable, clean and good condition. Only complaint is HVAC is noisy.
Stayed 1 night in Nov 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Amanda

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No Hot Water
The staff was great, the room was great; however, we did not have any hot water. We turned shower on and let it run for several minutes, and it never warmed up.
Stayed 1 night in Oct 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heated pool was not warm at all (this was after calling prior to reserving the room to be sure it was heated) and the pool towels were very small and not absorbant. We are local to the area and only stayed so our granddaughter could swim. The hotel and room were clean and the clerk was friendly at check in.
Stayed 1 night in Oct 2023

8/10 Good

Annaliese

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff was kind and accommodating. Kids loved the pool, and hotel was very quiet. Breakfast buffet was good, and design is bright and welcoming. Soaps in bathroom were not filled, the attached-to-wall kind; staff provided extra bar soaps when we noticed that night. Bedding was extremely comfortable and room had enough extra space for a pack n play without being crowded.
Stayed 2 nights in Oct 2023

6/10 Okay

Natasha

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Kaitlin, Cleveland Heights

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it because it is convenient for visiting our grandaughter who is working in Columbus. There was nothing to criticize about our stay. Since it was only one night we didn't really have much time to explore nearby places.
Stayed 1 night in Sep 2023

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Room smelled of cigarette smoke in a non smoking room
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Great location for what I needed.
Stayed 1 night in Sep 2023

10/10 Excellent

nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Sep 2023

10/10 Excellent

Jaime, Brookville

Traveled with family
Liked: Amenities
Easy access from the Highway. Plenty of restaurants around to choose from. Great location.
Stayed 3 nights in Sep 2023

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property, however the walls are kinda of thin, and a couple next door kinda was having a good time, glad there were no kids with us. They might need to replace the headboard. lol. But I would stay again very clean and pretty decor
Stayed 1 night in Aug 2023

10/10 Excellent

Bennie

Disliked: Cleanliness
Stayed 2 nights in Aug 2023

6/10 Okay

KERRY, Elkhart

Traveled with partner
Liked: Cleanliness, staff & service
Air conditioner did not work properly. Room 107…$15 hamburger was subpar.. satellite tv had no guide for stations
Stayed 1 night in Aug 2023

10/10 Excellent

jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were friendly. Rooms were clean and comfortable
Stayed 1 night in Aug 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location. Very close to the expressway, restaurants, shopping. Free water. room was very plain, noise.
Stayed 1 night in Aug 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and easy to check in.
Stayed 1 night in Jul 2023
Response from Sam D on Sep 24, 2023
Thank you for your feedback!

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice stay, front desk rep was cheerful and professional despite one computer being down & a long line of people waiting to check in. Only negatives for us were noise of other groups staying that night, and the loud groaning squeak of the elevator when it stopped - loud enough to hear two rooms away even with a/c on.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and professional
Brion at the front desk was welcoming, friendly, knowledgeable and professional. We had some small issues with our room and he promptly solved them. We appreciate being taken care of at this hotel. We will stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Onsite made to order breakfast was good. Hotel was clean and inviting, will stay again
Stayed 1 night in Jul 2023

2/10 Terrible

Carole

Business traveler
Disliked: Cleanliness, staff & service, room comfort
The party hotel
Huge noisy party outside right under my window until 2am. No one at the front desk when I called. Front area littered with trash and beer cans. If you want to sleep, stay somewhere else.
Stayed 1 night in Jul 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Levi

Disliked: Cleanliness, property conditions & facilities
No
Have to be a member for long enough to get a CHEAPER breakfast… The ceiling paint is chipping. The shower drained very slowly so had to shower quick or it would leak onto the floor. Also the shower head was not tall enough, even after adjusting to max height. I wouldn’t complain if I would have gotten a complimentary breakfast like every other hotel has.
Stayed 3 nights in May 2023

10/10 Excellent

JAMES, Saginaw

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We didnt know this was a dog friendly hotel. A little noisey in evening. But when it came time for sleep. It was all quiet. The pull out bed didnt have any bedding. A pillow was in closet. I called down for blanket. Never came . I asked housekeeping the next day. Came promptly. We wish snack options were more than chips and canned items. Not kid friendly. Pool was clean and tidy but cooler than comfortable.
Stayed 3 nights in May 2023

2/10 Terrible

Andrew

Stayed 1 night in May 2023

10/10 Excellent

Susan

Stayed 2 nights in May 2023

8/10 Good

Lauren

Stayed 2 nights in May 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. The amenities were clean and to the quality I would expect. Have stayed multiple times and would again.
Stayed 1 night in Apr 2023
Response from Holly B on Apr 21, 2023
Thank You for letting us know how your stay was with us. we hope to see you again soon, if there is anything we can do to make your future stay better, please let us know!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel with lots of amenities. Everything was clean and comfortable. Would definitely visit again.
Stayed 1 night in Apr 2023
Response from Holly B on Apr 21, 2023
Thank You for letting us know how your stay was. We look forward to seeing you again soon. We work hard to ensure our guests have the best experience possible while staying with us. If there is anything that would make your stay even better, please let us know!

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2023
Response from Holly B on Apr 21, 2023
Thank you for letting us know how your stay was with us. We strive to make every quest feel comfortable and welcome at our hotel. We look forward to seeing you again.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best stay
amazing and clean and when we checked in we were told about the when the bar would be open and closed for service
Stayed 1 night in Mar 2023
Response from Holly B on Apr 21, 2023
Thank you for your kind words regarding your recent stay with us. We look forward to seeing you again. If there is anything more we can do to make your future stay even better, please let us know!

4/10 Poor

Chris

Liked: Cleanliness, staff & service
Gave us the wrong room… Paid for a suite, and front desk did not want to give us room that was previously booked, and paid for. Front desk gave us a 1 room king. Mistakes happen, but it took 3 attempts to get suite we paid for. Make matters worse, front desk told us they were doing us a favor by getting us into the suite. The laundry room was out of order for the 4 days we stayed.
Stayed 4 nights in Mar 2023
Response from Holly B on Apr 21, 2023
Thank you for taking the time to review your experience. We are so terribly sorry to hear this, but your feedback allows us to grow and improve daily. We hope you choose to stay with us again so we can make your experience better.

10/10 Excellent

RYAN

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great as usual. Will be back!
Stayed 2 nights in Mar 2023
Response from Holly B on Apr 21, 2023
Thank you for staying at our hotel, we strive to be the best. If there is anything we can do to make your next stay with us even better, please let us know! We look forward to seeing you again!

10/10 Excellent

Hailee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2023
Response from Holly B on Apr 21, 2023
Thank you for choosing our hotel for your stay. We strive to make our guest feel welcome. We hope to see you again, if there is anything else we can do to make your next stay with us better please let us know!

10/10 Excellent

George

Stayed 2 nights in Mar 2023
Response from Holly B on Apr 21, 2023
Thank you for staying with us. We hope you felt welcome here and choose to stay with us next time. If there is anything we can do to make your experience better, please don't hesitate to let us know!