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Reviews of Holiday Inn Express Hotel & Suites Columbus SW-Grove City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Columbus SW-Grove City, an IHG Hotel
3951 Jackpot Road, Grove City, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 230 out of 507 reviews" "
Rating 8 - Good. 152 out of 507 reviews" "
Rating 6 - Okay. 72 out of 507 reviews" "
Rating 4 - Poor. 29 out of 507 reviews" "
Rating 2 - Terrible. 24 out of 507 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tessa

Traveled with partner
Liked: Staff & service, property conditions & facilities
The sign about reoccuring break ins was a little worrisome, but I didn’t have any issues with this during my stay. The front desk and breakfast workers were kind. Breakfast is pretty much what I would’ve expected. The hotel was quiet. The only problem was that it didn’t seem like the shower had been cleaned, because there was like black shoe like marks on the bottom of the shower.
Stayed 1 night in Apr 2024

10/10 Excellent

Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 1 night in Apr 2024

6/10 Okay

Brendan

Traveled with partner
Liked: Cleanliness, staff & service
Our room had mildew growing all over the bathroom vent. Our iron was covered in melted something that would have ruined our dress clothes has we not noticed. Our room phone was not connected at all. Breakfast was very subpar. It was mostly clean and enjoyable outside of that. There is also the roar of cars on the highway next to it. So if you are a light sleeper think of a different location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff very helpful. Lots of dining options nearby
Stayed 1 night in Mar 2024
Response from Rachel S General Manager on Apr 1, 2024
Dear Michael,Thank you for your recent review of our property, we loved having you as a valued guest and we appreciate your kind words. We hope to see you again soon when you are in the Grove City, Oh area.

8/10 Good

Christina

Traveled with family
Everything good
Stayed 1 night in Feb 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tracey

Traveled with family
Disliked: Property conditions & facilities
Hallway smelled like sewer
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Erika

Stayed 1 night in Nov 2023

6/10 Okay

Douglas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room smelled like sewer gas, toilet was freshly caulked was the wax ring installed properly? Toilet seat was covered in debris and sheet had multiple hairs resembling pubic hair. Vert disappointed!
Stayed 1 night in Nov 2023
Response from Rachel S General Manager on Nov 21, 2023
Dear Douglas,Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping and maintenance team to improve our service.

10/10 Excellent

Vera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were close to our exit. Close to several restaurants.
Stayed 1 night in Nov 2023
Response from Rachel S General Manager on Nov 6, 2023
Dear Vera,Thank you for your time in reviewing your stay, and we hope to host you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Rachel S General Manager on Nov 6, 2023
Dear Andrew,Thank you for your 5 star review, we loved having you as a guest. We hope to see you again soon.

10/10 Excellent

Laurel L.

Stayed 3 nights in Oct 2023
Response from Rachel S General Manager on Nov 21, 2023
Dear Laurel L,We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 Excellent

Jarrod

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service & great breakfast
Stayed 2 nights in Oct 2023

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had to change hotels as the room we were given had a sulphur smell to it. Front desk informed us that they were having issues with room 102 and 202 and we were told we would be refunded as we had to change hotels. Smell was to the point that it was making us sick
Stayed 1 night in Oct 2023

10/10 Excellent

Kimari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms had a pool was clean just would have liked the bathroom to be swept and mopped again.
Stayed 2 nights in Oct 2023
Response from Rachel S General Manager on Oct 20, 2023
Dear Kimari,Reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.

6/10 Okay

Russell, littleton

Disliked: Cleanliness, staff & service
I liked the location. What I didn't like was the way I was treated from I believe the manager. I had an issue with my room and this person made me feel like it was an inconvenience for them.
Stayed 2 nights in Oct 2023
Response from Rachel S General Manager on Oct 20, 2023
Dear Russell,I apologize for your poor experience this week at our hotel with the staff. Please be assured I will be discussing your comments with the team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY CLEAN NICE, I WOULD GO BACK THERE AGAIN.
Stayed 1 night in Oct 2023
Response from Rachel S General Manager on Oct 20, 2023
Dear John,Thank you for taking the time to share your kind review. I’m glad you found our accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Stayed 1 night in Sep 2023
Response from Rachel S General Manager on Nov 6, 2023
Dear Wayne,Thank you for staying with us. We loved being your hotel of choice while in the Grove City, Ohio area.

10/10 Excellent

CLARA

Stayed 1 night in Sep 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who ran the lobby while we were there was absolutely great! Very nice and clean. Definitely will stay here again
Stayed 2 nights in Sep 2023
Response from Rachel S General Manager on Sep 25, 2023
Dear Amber,Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit.

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rachel S General Manager on Sep 20, 2023
Dear Vincent, Thank you for your recent review of our property, we greatly appreciate it. We hope to see you again soon in the area.

10/10 Excellent

Tiera

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place
Stayed 1 night in Sep 2023
Response from Rachel S General Manager on Sep 20, 2023
Dear Tiera,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!

10/10 Excellent

Melanie

Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Stayed 1 night in Aug 2023

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy friendly check in.
Stayed 1 night in Aug 2023
Response from Rachel S General Manager on Aug 26, 2023
Thank you for your Kind Comments. We are glad to hear that you enjoyed your stay. Please don't hesitate to come back!

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Kevin

Stayed 2 nights in Aug 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Everything was top of the line except the bed. One night was all we could do on that mattress.
Stayed 1 night in Jul 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing. The person that checked us in on Monday was wonderful and made us feel at home!
Stayed 1 night in Jul 2023
Response from Rachel S General Manager on Aug 2, 2023
Dear Shawn,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service, modern accommodations, and central location. Thank you for your time in reviewing our hotel. Your words serve as encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Chris

Stayed 1 night in Jul 2023

6/10 Okay

Cindy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2023

8/10 Good

Matthew, Livonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Either a newly built hotel or a newly renovated one. However the owner must have cheaped out on a few things. Because of exterior lights, our room was lit up all night like it was sunset outside. Simple blackout curtains would have taken care of it….instead of sleeping with two pillows over my face to block out the light. Also the walls are very thin. We were able to hear (and laugh at) the conversations had by the guests next door. They weren’t even talking loud. But the walls are so thin. I guess that is cheaper than making soundproof rooms with thicker walls. But the hotel staff, breakfast and cleanliness were all great. The pool is really tiny but looked clean. The photos on their website make it look much larger than it it.
Stayed 1 night in Jul 2023

2/10 Terrible

Stephen

Stayed 1 night in Jul 2023

8/10 Good

Sesn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very friendly and very clean
Stayed 2 nights in Jul 2023
Response from Rachel S General Manager on Jul 17, 2023
Thank you for your 5 out of 5. We hope to see you again!

6/10 Okay

ROBERT

Stayed 1 night in Jul 2023

2/10 Terrible

Pstricia

Stayed 1 night in Jun 2023
Response from Rachel S General Manager on Jul 17, 2023
I am terribly sorry that you were displeased with your stay, If you would like to talk about it. I would be happy to assist. Please call the Hotel directly

6/10 Okay

Terry

Traveled with partner
Liked: Cleanliness
My wife and I arrived and was notified that there was a little league tournament going on and we had to listen to children running up and down the hallway all evening. The front desk receptionist was not a very friendly person.
Stayed 1 night in Jun 2023
Response from Rachel S General Manager on Jun 28, 2023
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rachel S General Manager on Jun 28, 2023
Thank you for taking the time to write. I’m happy to hear that our service and convenient location made for an enjoyable stay. A return visit is the best compliment!

6/10 Okay

John

Stayed 5 nights in Jun 2023
Response from Rachel S General Manager on Jul 17, 2023
Thank you for you 3 Star Review, we would love to discuss more on what we can do to improve. Please do not hesitate to call the hotel directly

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Clean, very comfortable bed. Friendly staff. Quiet although on a busy location. Great breakfast.
Stayed 1 night in Jun 2023
Response from Rachel S General Manager on Jun 20, 2023
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice.

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer setvice
Stayed 1 night in Jun 2023
Response from Rachel S General Manager on Jun 18, 2023
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jun 2023
Response from Rachel S General Manager on Jun 18, 2023
Thank you for your 5 Star Review.We hope to see you again on your next travels to Grove City Ohio.

10/10 Excellent

abbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room as clean and neat. But the bathroom floor around the tub had mold and falling apart. The vent in the bathroom was nasty.
Stayed 1 night in Jun 2023
Response from Rachel S General Manager on Jun 28, 2023
We appreciate your review. Your valuable feedback is of great importance to and allows us to monitor and continually improve our property. I have reviewed your comments about the maintenance issues and will have them taken care of right away. Thank you for staying with us and we hope to have an opportunity to serve you again.

8/10 Good

Kimberly

Stayed 5 nights in Jun 2023

8/10 Good

Kevin E

Stayed 2 nights in Jun 2023

6/10 Okay

Kevin

Stayed 2 nights in May 2023
Response from Rachel S General Manager on Jun 8, 2023
Thank you for your recent review of our property. We hope to see you again soon when you are in the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Great, busy location. Hotel was kept nice. You can hear the cars on the interstate.
Stayed 1 night in May 2023
Response from Rachel S General Manager on May 16, 2023
Thank you for your recent review of our property, we were thrilled to have you as a guest. We hope to see you again soon when you are in the Grove City, Ohio area!