Ratings based on 162 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
well trained staff, very knowledgeable with surrounding area, and a pleasant stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota,FL

Close to Canal Winchester

Posted Apr 12, 2017
Staff was very accommodating. Breakfast attendant was exceptional!
4 out of 5
by LEE

Posted Feb 20, 2017 on Hotels
Mattress was worn out but they made it right
Comment from Hotel Management
Mar 28, 2017
Lee, I am sorry that you experienced a problem during your recent stay with us, but I am glad to see that the staff did what was needed to make the situation right. Thanks again, and see you next time! Stephen Barger Operations Manager
3 out of 5
by A verified traveler

Just ok

Posted Feb 15, 2017
Cons: Bedding comfort.
This hotel was just ok. I wasn't overly impressed or disappointed. The sheets were clean, but they were not very soft. On the positive side, there were a lot of DirecTv channels from which to choose.
Comment from Hotel Management
Mar 28, 2017 by Stephen Barger, Operations Manager, Hotel Management
Dear Guest, Our bedding and sheets that we provide are what are required by Holiday Inn Express & IHG Standards. I apologize that you weren't thrilled by the sheets, but I am glad to see that we provided clean accommodations and that you enjoyed our DirectTV selection. Thanks again! Stephen Barger Operations Manager
4 out of 5
by laura b

Posted Feb 12, 2017 on Hotels
Comment from Hotel Management
Mar 28, 2017
Laura, Thank you for your business. I am glad to see that you enjoyed your stay with us and hope to see you again the next time your travels return you to the Columbus area! Stephen Barger Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mason, OH

Great Hotel for an overnight stay.

Posted Dec 26, 2016
Staff are attentive. Room is clean and comfortable.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
4 out of 5
by A verified traveler

OK for the price.

Posted Oct 10, 2016 on Hotels
Keep up with your ordering of supplies! Fix the lighting! Wipe the tables.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear guest, Thank you for providing feedback regarding your recent stay with us. We sincerely apologize for the problems you experienced with our amenity and maintenance department . Rest assured we value your comments and work very hard to make sure we address all concerns including making sure adequate supplies are are available to all our guests and housekeeping and maintenance are on point. We are very sorry that your stay with us was not what we hoped it to be. We hope to see you again to make things right.
2 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Jack hammers started at 7 in the morning. Not very happy about that
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
We sincerely apologize that the noise level outside your room was not what we had hoped. We are very sorry for the inconvenience this may have caused you. Thank you for taking the time to comment on your stay.
5 out of 5
Recommended
for Families
by A verified traveler from Claymont, De

Weekend getaway with the kids to visit family

Posted Oct 4, 2016
Pros: Location to my family
Location: Visited COSIi, Franklin Park Conservatory, The Horseshoe, Bob Evans and White Castle's
Clean, indoor pool, friendly staff, great breakfast
Comment from Hotel Management
Oct 17, 2016 by ap, Hotel Management
Dear Guest, we thank you for staying with us and for your candid comments regarding your weekend getaway. We are very happy we were a part of your trip and you are always welcomed to stay with us. Once again thank you!