Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Claymont, De

Weekend getaway with the kids to visit family

Posted Oct 4, 2016
Pros: Location to my family
Location: Visited COSIi, Franklin Park Conservatory, The Horseshoe, Bob Evans and White Castle's
Clean, indoor pool, friendly staff, great breakfast
Comment from Hotel Management
Oct 17, 2016 by ap, Hotel Management
Dear Guest, we thank you for staying with us and for your candid comments regarding your weekend getaway. We are very happy we were a part of your trip and you are always welcomed to stay with us. Once again thank you!
4 out of 5
by A verified traveler

Great hotel, dead staff.

Posted Sep 25, 2016
Pros: The bed was clean and so were the rooms, incredibly comfy.
Cons: The hotel staff being a tad more positive and less drab.
Location: Lots of food joints and shopping options, as well as entertainment!
The stay itself was entirely comfortable, but we were told to come back about 20 minutes before check in and were told to come back in half an our because they were still not done cleaning the rooms. The hotel staff was nearly lifeless and don't get me wrong, I don't expect flying colors customer service where they are all happy and hunky dory to see me, but at least have somewhat of a positive attitude and don't sound so depressed when you tell us it was a pleasure having us.
5 out of 5
by A verified traveler

Posted Aug 29, 2016 on Hotels
enjoyed the hotel ,but could offer a tip. Would like to have a soapdish on the counter by the sink. I do not like to lay my soap, on the counter. Other than that , the room was fine.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your candid comments, we love to hear that we are doing great! We will definitely take your suggestion into consideration because at the end of the day, its all about you and what you like. Please visit with us again, we'd love to have you back!
5 out of 5
by Brendan from Stone Mountain, GA

Very Clean Room at a Convenient Location

Posted Aug 15, 2016 on Hotels
My mother and I were in Columbus to visit my brother who lives nearby. Clean and fairly quiet room. I could hear some footsteps from the room above us but basically no complaints. They did run out of regular size bowls at breakfast one morning.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest, thanks for your candid comments about your recent stay with us. We are very happy to be close to your family's residence as your convenience is very important to us. We apologize for the noise level while you were here and will also check on our supplies more regularly. We look forward to seeing you on your next trip!
4 out of 5
by A verified traveler

nice and clean - close to places to eat

Posted Jul 27, 2016
easy - comfortable - great location in Groveport. Right off the highway and close to places to eat.
3 out of 5
by Carol from Ohio

I wouldn't stay here again

Posted Jul 16, 2016 on Hotels
First, the hotel staff was very nice and courteous. Our room, however, was directly across from the elevator and overtop the hotel entrance. Seemingly, there were those who wanted to stand outside all night and talk, laugh, & yell at the top of their lungs. So definitely do not accept a room in this location in the hotel. Beds were comfortable. Bring your own pillows if possible, theirs were like sleeping on footballs. Electric sockets needed replaced in the room as well. It wouldn't hold a phone charger. Breakfast ok. We usually have no problem with Holiday Inn Express but this one is not worth the $175 room cost.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest, we thank you for your 3 star review. As it relates to the location of your room, we do apologize for the noise level you were exposed to. We're reminding our staff to double check with our guests at the time of check-in, asking about room preference and location and trying to accommodate those as much as possible. We sincerely apologize that our pillows did not meet your needs as we hoped they would have. We have taken everything you mentioned into consideration to make it better for yourself and other guests. Once again, we appreciate your feedback.
5 out of 5
by Vicki S from Decatur, IL

Posted Jun 21, 2016 on Hotels
Wonderful, friendly people at all levels of staff.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your kind and genuine comments about our staff. We feel very happy knowing that you are taken care of at all levels. Please stay with us again, we promise another great experience!
5 out of 5
by Joey from Virginia

Great Experience!

Posted Jun 20, 2016 on Hotels
Great overall value. Very clean, quiet with wonderful breakfast.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest, we cannot thank you enough for your candid comments! We appreciate the time, effort and consideration that you have put into letting us know how we're doing. Another great experience awaits you on your next trip, thank you!
4 out of 5
by A verified traveler

Posted Jun 15, 2016 on Hotels
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest, thank you for rating us 4 stars! We appreciate your participation in letting us know how we're doing, we look forward to having you back!
3 out of 5
by beth from Greensboro

Very average hotel

Posted Jun 8, 2016 on Hotels
This hotel isn't near any restaurants other than Bob Evans next door. I wouldn't stay again simply based on the location. Made a reservation. Arrived at 5 and had to wait while housekeeping cleaned up the room. Didn't leave soap.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear valued guest. Thank you for choosing to stay with us and for your comments. I am very sorry that you were not checked into your room at the time of your arrival. Our goal is to meet all of our guests' expectations, however, there are times when various circumstances prevent us from doing so. The front desk has a list of restaurants within a 7 mile radius that we offer to our guests. Again thank you for staying with us.