Ratings based on 195 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great 👍

Posted Feb 23, 2017
Had a great stay everything was clean and satisfactory empty lot next-door for big truck park just watch with you driving very Sandy
Comment from Hotel Management
Feb 23, 2017 by Kanta, Hotel Management
Thank you, we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice quiet location.

Posted Jan 20, 2017
Pros: Everything
Cons: Breakfast. I think you need about three more foods in the morning, but again, space on the counter is a problem.
Location: Outstanding. There're places all around or in close proximity to eat.
I was only there for two nights, but I had a wonderful stay. The area was quiet, the rooms were very clean and I felt quite at home. I got up Saturday morning and the maid was cleaning rooms on my floor. I stopped and said to her, " this hotel is very clean and looks fairly new. She said "it's not new", I've here for nine years. It's just that the owner takes pride in his establishment. I said thanks, I can see it. This hotel doesn't look a day over two years old, inside and out. Good up keep by the owner. I will definitely come back again and again. This is a beautiful property.
Comment from Hotel Management
Jan 20, 2017 by Kanta, Hotel Management
Thank you for sharing your observations, and thank you for staying with us. You are correct, there are restaurants within walking distance of our hotel, and others are just a quick drive up the street. We do take great pride in our property; we recently replaced furniture in all of the guest rooms. We hope that when you next visit our area that you will choose to stay with us. Again, thank you for staying at our Best Western Augusta West.
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Good, clean place to stay. Staff was pleasant and helpful. Rooms and common areas were clean and well kept.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you, we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from va

Right off I-20

Posted Nov 9, 2016
Pros: Cleanliness
Location: Some restaurants in walking distance. Right off I-20
The hotel is tucked away and quiet even though it is right off the freeway and near a busy street. I was able to walk to a few restaurants as well. Overall I enjoyed my one night stay. I also enjoyed the complimentary breakfast. I will stay again if passing through this area in the future!
Comment from Hotel Management
Nov 10, 2016 by Kanta, Hotel Management
Thank you, we appreciate your comments and we're glad you enjoyed your visit. Please stay with us when you next visit our area.
3 out of 5
by A verified traveler

Room rate excessive given lack of comfort.

Posted Oct 11, 2016 on Hotels
1. Staff was very helpful and rates outstanding. 2. Reservation through Hotel.com - room not equipped as guaranteed. No sofa bed. 3. Characterized as a suite. Room contained a large jet tub which apparently crowded out any room for even a single comfortable chair. Room rated 0 on a scale of 1-10. 4. Lack of chairs made it necessary for one of us to lie on bed for reading. Lighting for bed was inadequate. Simple lighting behind headboard would have helped.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Thank you for your feedback. We appreciate that you noted our staff was helpful. We are sorry to learn the accommodations were not what you had requested and we are researching the website to correct any erroneous information. We hope that when your travels bring you to our area under more favorable circumstances, that you will give our hotel another try. We hope you had a safe journey home.
3 out of 5
Recommended
for Everyone
by A verified traveler

affordable clean accomodations

Posted Oct 10, 2016
Pros: Clean and quiet
We traveled to Augusta to escape hurricane Matthew and stayed at Best Western Augusta. We found the motel to be clean and quiet. The staff was friendly and accomdating. There were several inexpensive restaurants and fast food places near the motel. It was a very hectic time for the hotel staff every room was booked but they did a good job insuring everyone received good service.
Comment from Hotel Management
Oct 11, 2016 by Kanta, Hotel Management
Thank you, we're glad you enjoyed our southern hospitality, and that you chose to stay with us. We hope that when you visit the Augusta area in the future, that you will stay with us.
5 out of 5
by A verified traveler

Overnight for hamfest

Posted Sep 18, 2016 on Hotels
Close to our event
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Thanks!
5 out of 5
by Jason

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Thanks!
4 out of 5
by Peter

Posted Jul 24, 2016 on Hotels
Comment from Hotel Management
Jul 28, 2016 by Kanta, Hotel Management
Thanks!
3 out of 5
by A verified traveler

Not the best deal for the money

Posted Jun 27, 2016 on Hotels
Went to visit son who works at the base and pick up the older grandkids to bring home while they have their been a baby.
Comment from Hotel Management
Jun 30, 2016 by Kanta, Hotel Management
We hope you enjoyed your visit with family.