Seasonal outdoor pool, open 10:00 AM to 8:00 PM, sun loungers
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Reviews of Hotel Phoebus Garden & Spa

3 out of 5
Hotel Phoebus Garden & Spa
BP 26/Boulevard De La Planasse, Gruissan, Aude

Reviews

7.8

Good

Rating 10 - Excellent. 97 out of 398 reviews" "
Rating 8 - Good. 193 out of 398 reviews" "
Rating 6 - Okay. 78 out of 398 reviews" "
Rating 4 - Poor. 18 out of 398 reviews" "
Rating 2 - Terrible. 12 out of 398 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

graeme

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing and poor service
The mattress was comfortable enough but not when it overhangs the divan base by a huge amount such that you could fall off. The staff refused to acknowledge our complaint, dismissing it as normal to put a large double mattress over smaller twin bases. They even implied we had created the problem by moving the bases together ourselves. Terrible customer service! Generally the decor was tired and the room too small despite the Privilege category.
Stayed 1 night in Apr 2023

8/10 Good

Mika

Stayed 2 nights in Aug 2022

2/10 Terrible

olivier

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning was working when i checked in the two rooms that they gave me , I had to leave the hotel right away because they did not care I has to Book another place 20 miles away I am asking for a full refund for this hotel, the receptionist was the worst , she did not care at all Please contact me at daubresse.olivier@aol.com
Stayed 1 night in Aug 2022

2/10 Terrible

Michelle

Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Own balcony
Really good hotel comfortable double bed shower/bathtub plus your own balcony, didn’t use the swimming pool or restaurant so can’t comment. Good price at £60 for early September still warm 22-28 degrees
Stayed 1 night in Sep 2021

10/10 Excellent

Renato

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

corinne

Liked: Cleanliness, staff & service, room comfort
Business stay
No WiFi in the rooms
Stayed 1 night in Jun 2019

8/10 Good

Judith S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable nights sleep
Stayed 1 night in Apr 2019

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel style, comfortable hotel
Clean and comfortable hotel. Room was an adequate size with a pleasant balcony which had a pretty view over the water. The pool was a good size and clean although slightly on the chilly side. Had limited dealings with staff but everyone was friendly and helpful. The hotel was quiet and we weren't bothered by noise from the the casino. 5 minute walk to the marina and 15 minutes to the old town. Gruissan old town is lovely and the beach wad clean and not too busy.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

NUNO

Liked: Cleanliness, staff & service, room comfort
noisy exterior. clean and confort. far away from the beach

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly
Stayed in November 2016. The whole hotel was undergoing a revamp. We had a new style room which was very comfy and looked good! The outside was being painted white rather than faded pink. The garden areas are kept smart. Used the casino once which was nice and modern. Had a cocktail in the bar but wasn't very impressed with what we got for €9 each. Probably better in the summer. Didn't bother with the restaurant as it looked expensive but the car park was always full. The location is perfect. Loads of walks and not far from the town. We took our dog and noticed a few other people did too. Doesn't appear to be a weight limit like most other pet friendly hotels.

4/10 Poor

TKL, England

Liked: Staff & service
Practical hotel, but not particularly pleasant.
Hotel is on the edge of town, at the back of a huge carpark for the casino. It looks rather like an american motel. All the bedroom doors are on the outside of the building. Tiny rooms. Our view was of the next building. Very noisy one night with music from a nearby venue. Pool was freezing (mid august!). Not particularly attractive area around it. On the Saturday morning there was a zumba class by the pool and the music was louder earbleeding loud, ruining the breakfast area peace (and you couldn't see the pool from there) Staff were pleasant. Felt sorry for them working here! We only used the hotel as a base, so didn't have to spend any time there.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was basic but clean. Right next to the casino.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Facilities ok and good breakfast but no particularly interesting things to do in immediate area

6/10 Okay

adrian, Telford

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
disapointed
Air con on a hot day was next to useless, looks a bit run down from outside and small rooms for the price, next to a lake so lots of mosquitos the girl on the reception was brilliant though

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Best nights sleep ever!
Was a little surprised on arrival, as it was more like a motel. No bar or restaurant, but plenty of bars, restaurants very close by at the marina. In fact it was the perfect location, with lots of free parking. Breakfast croissants were delicious. Would definitely stay there again. Plus had the best night's sleep, the bed was soooo comfortable.

4/10 Poor

Maria, Dublin

Disliked: Room comfort
Basic
Okay if you're just passing through. Privilege room was tiny, photos very deceptive. Very basic overall, not a hotel for vacation.

8/10 Good

Donal, Denver

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place for a night
Nice hotel to stay at on the way to Provence. Iris at the front desk was very helpful

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Was a lovely room, very clean, had a comfy bed, great bathroom, and we had a nice little deck to sit on.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Get-Away at a location of convenience
Very pleasant location for a rest and some diverse sightseeing. Within minutes of beautiful beaches, interesting villages, historic sites, fine seafood eateries, and casino gaming. Facilities were very clean and the staff was very helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andy M, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guissan was great
Gruissan was great.The Phoebus is a bit tacky next to the Casino with no view from the room but it was clean and comfortable with parking and the location was handy for the town and it was an easy walk almost everywhere.The swimming pool was good for a dip at the end of the day

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mbourke, ireland

Liked: Cleanliness, staff & service, property conditions & facilities
best western gruissan
Nice hotel, very clean rooms and good breakfast. located within walking distance of town centre, enjoyed our stay

10/10 Excellent

Michelle N.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

aLAIN

Liked: Cleanliness
3 dAYS BY THE BEACH
BASIC BUT CLEAN

8/10 Good

Geoff, East Sussex

Liked: Cleanliness, staff & service, room comfort
Easy access to beautiful Gruissan
I visited Gruissan as a teenager in the 90s and was keen to check it out with my girlfreind. I booked the Casino Le Phoebus as it seemed the only decent option available. The hotel is incredibly easy to find, being just off the main road into Gruissan from the motorway. We arrived at 1pm but our room wasn't ready, we were told we could use the pool or visit the village, we decided to look around the marina which is a 5 minute walk away. The weather was beautiful and despite being late July, everything was very quiet. We came back and while waiting for our room, an extremely polite young lady on reception brought us a complimentary coffee. The room itself was clean and spacious with excellent air conditioning but was in need of an update. The pool was lovely though and the location was beautiful and serene, and staff were polite and attentive. Gruissan itself comes alive at night, with bars and restaurants reaching all round the harbour, live music and shops and stalls open late. Weather is often windy, but this is most refreshing when its so hot! Wish I had stayed longer, there is plenty to do in the surrounding area and this is an excellent base to return to and unwind!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Hotel Du Casino Le Phoebus
Is the best hotel in area, very clean and staf is nice..very beautifuul place...but is you go to dinner out side de hotel to the litle town of Grissan go before 9:00 pm because the restaurant close very early.

8/10 Good

JEAN DE DIEU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Très bon accueil et chaleureux. Nous a mis tout de suite a l'aise . Prends soin des clients.
Stayed 2 nights in Mar 2024

8/10 Good

Torsten

Stayed 1 night in Mar 2024

10/10 Excellent

joelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je le conseille vivement. Très bien situé
Stayed 1 night in Feb 2024

10/10 Excellent

Cleopatra, Clearwater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Livia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable. Juste un bémol sur notre lit qui était un peu trop mou ( mais ce n’est pas cela qui a gâchée notre séjour :))
Stayed 2 nights in Jan 2024

10/10 Excellent

Christelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

anthony

Stayed 1 night in Dec 2023

8/10 Good

ATLANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très satisfaisant
Bon séjour. Les chambres sont simples mais d'un bon confort. Très calme. Bon rapport qualité/prix des chambres. Toutefois, nous avons trouvé les petits-déjeuners un peu chers.
Stayed 3 nights in Dec 2023

8/10 Good

françois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sylvie

Stayed 1 night in Nov 2023

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Marie-Thérèse

Stayed 2 nights in Nov 2023

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Christophe

Stayed 1 night in Oct 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023