We have stayed at the hotel many times over the years as it is close to family. This stay was very disappointing. We booked a smoking room as we had done before but this time the room reeked of smoke. The headboard on the bed fell off the wall & there was no maintenance available to fix it for two days. They did arrive at 8:30 on the morning we were to check out & pounded on the door to wake me up. Very disappointing!!!
Comment from Hotel Management
Jul 26, 2015 by Manager, Hotel Management
I am very sorry you are disappointed with this stay, however our smoking rooms are cleaned the same way as non smoking rooms but there is going to be a smoke smell, because it is smoking . I am sorry that we didn't fix the head board when it occurred. I also know that you were upset with the rate because of your prepaid booking, unfortunately we can't change that. We work very hard to make our guest happy, we are sincerely sorry that your disappointed