Ratings based on 64 Verified Reviews

3.3 out of 5
59% of guests recommend
3.3 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Ottawa, Canada

An average place

Posted Oct 31, 2016
Pros: The breakfast and the swimming pool . It is economic for students or lower-budget travelers...
Cons: No safe box...Too much noise from the train and the night club nearby
Location: The location is ok. There are some dark areas close by along Lopez Mateos...which may make you uncomfortable at night.
There is no Safe Box...no place to keep your passport in the room ...
4 out of 5
Recommended
for Everyone
by A verified traveler from Caribbean

Arborea Hotel review

Posted Nov 16, 2015
Pros: Clean room, Free WiFi, Breakfast with local foods, Affordable Rate, Good dinner. And I found the passing train to be fun :).
Cons: Internet speed comparably slow, but this is a country issue. Some people might 0 like train passing, but I was ok, heard it twice a day for 30seconds
Location: Location is close to airport, walking distance of night club, dinning areas, grocery. Lots of taxis, buses pass
I needed accommodation close to a conference being held at Fiesta Americana Guadalajara. This hotel was about 8 minutes walk from that location. I was able to easily stroll between the two hotels as needed. And the stay was quite comfortable.
2 out of 5
by A verified traveler from USA

Disappointed

Posted Aug 1, 2015
Pros: The neighborhood was nice and the gardens in the hotel.
Cons: Everything I mentioned in the first box.
Location: Location was good.
Unsafe due to a window that did not lock in the first room assigned and there were 4 dead cacaroaches, the other two rooms also had dirty walls, carpet very old and disgusting , mold on walls, humidity, smelly. it caused us to have a scratchy throat. The shampoo, lotion and handsoaps were in large refillable bottles that did not smell nice and gave me the impression that they were refilled with cheap stuff and who knows what else. The towels were ragged and not white anymore. Expedia tried to work with the staff to cancel my stay, but they pretended that personnel was not available and that they did not speak English, when all hotels have people that speak English in Guadalajara, Mex. Very bad experience.
1 out of 5
by A verified traveler from mcallen tx

Bad decision, bad experience

Posted Dec 30, 2014
the train tracks are 100 meters from the hotel, you really can not sleep, the bedrooms upstairs move, and the train noise really scary !!
Comment from Hotel Management
Jul 11, 2015 by oscar, Hotel Management
Good afternoon Dear Atzali! We appreciate very much your visit and the time spent to make us know your experience. It was a pleasure to serve you, we really sorry because the train don't left you rest comfortably, we offer you an apology but it's something that we can't control. Thanks for your comprension. We wish you succes and a wonderfull 2015.
4 out of 5
Recommended
for Everyone
by Venezuelan from Bellingham

Nice economic Hotel

Posted Apr 9, 2014
Pros: location, staff and price
Cons: beds are hard and room needs better ventilation.
Location: Close to the brand new Riu Hotel, great restaurants.
Nice Hotel, great staff, very good location for a very good price. The train that goes by couple of times a day can be a bit annoying, but for the price and location is worth it. I will definitely stay here again.
Comment from Hotel Management
Nov 22, 2014 by oscar, Hotel Management
I Aprecciate for yours comments y and we extedend to all our staff , and say congratulations, to the personal , at the hotel, we are working togheter with the govewrment to fix, the schuedule that the train doesnt make a noise REGARDS Oscar Nuñez
5 out of 5
Recommended
for Everyone
by Mike from North Carolina

Very convenient to the Riu Hotel.

Posted Mar 14, 2014
Pros: Described above. Mainly price, convenience and c.omfort
Cons: Shower head needed replacement.
Location: Very convenient for attending RIU activities and have comfort and convenience at a reasonable price.
Was attending a conference at the Riu Hotel. Price was much more reasonable here for a very comfortable room, clean room and very helpful staff. I speak no Spanish and had no problems. There was always someone at the main desk that spoke English. Excellent buffet breakfast at 85.00. Best fresh fruits ever. Fresh squeezed orange juice. Not much English spoken in the dining room so ordering other meals was more challenging. Still wait staff was patient and always delivered what was in the picture. My room was a little farther from the train tracks and there was noise but after A day I didn't notice the noise. Beautifully maintained grounds, landscaping and pool. Plenty of parking. Felt safe walking in the neighborhood day or night.
Comment from Hotel Management
Nov 22, 2014 by oscar, Hotel Management
Dear Mike : we aprecciateyour awesome commnets about our staff and tell them four your positive descripcion , every day we take care for detailsas the f fresh fruit , and razonable cost , sorry for the train nosie but we are speking whit the goverment , so ctmove the train tracks , to another direction. we felt so proud , and it will be nicethat you return , and visit us again , thanks four your recomendation. OSCAR NUÑEZ HERNANDEZ SALES DIRECTOR
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2013
Comment from Hotel Management
Nov 22, 2014 by oscar, Hotel Management
Dear Anonymous:: we apre cciate for yours positive comm ents T hanks Oscar Nuñez Hernandez Sales Director
4 out of 5
Recommended
for Everyone
by jbw from Portland, OR

Trees in the middle of a dusty city

Posted Jun 8, 2013
Pros: The best thing about this hotel is the attentive staff who were extremely helpful and attentive, and the grounds are lovely and tranquil.
Cons: Maybe softer beds. Apparently some off the rooms are more soundproof and quieter so don't hear trains as much.
Location: Many international restaurants within walking distance. Buses or taxis to urban center.
The best thing about this hotel is the attentive staff who were extremely helpful and attentive (we speak Spanish, so don't know if they would be able to answer requests in English). They booked a tour to the Guachimontones archaeological site, told us how to take a bus to the Sunday crafts fair at Tonanla, called taxis when the hotel shuttle van was unavailable (you can save lots of cash by using the shuttle which will take you downtown or nearby for free -- but tip the driver). Really appreciated the well kept mini-forest on the grounds, full of chirping birds in the morning, and cool on hot afternoons. The breakfast is also very good and you should pay to have it included. Less hustle than in historic zone. Rooms were clean, roomy & comfortable -- but bed is HARD (seems to be the case in most Mexican hotels). If you arrive by car you can park it right outside your room. Yes, there are VERY loud trains at odd hours of the night, but after a few nights you can get used to them. I'd gladly stay there again.
Comment from Hotel Management
Nov 29, 2014 by oscar, Hotel Management
Dear Mr. JBW : We really aprecciate about yours sincerily comments, because that opinionis like a push forward to increse the service to all ours co stumers In F act the little woods its mean so much importantbecause i ts some of ours fortress that we count, We will extend your comments to all our staf f and we hope to seeyou again , in this amazing hotel. Oscar Nuñez Hernandez Sales Director
3 out of 5
by A verified traveler from Mazatlan Sinaloa

The train passes by, every 1hr. CHOOOOOOOOOOOOOOUUUUUUUUUUUUUU!!!!

Posted Dec 9, 2009
The train passes by, every 1hr.CHOOOOOOOOOOOOOOUUUUUUUUUUUUUU!!!! so if you like to relax, think twice, i asked for a smoking room, never got it and never got an ashtray.... the restaurant, isn't good at all, and they don't change table cloth until 3 days of use, so if you sit in table, probably you will watch the stain for 3 days... very nice front desk ladies, really cute and service focused!!
Comment from Hotel Management
Jan 3, 2015 by oscar, Hotel Management
Dear Adolfo: we are very sorry for this situation that , is not our fault, but we are working, to put final point and the goverment makes the diference on this train .. and we are taking , desicion about to get better service in our restaurant. we a`pologized for this situation. Lic. Osc ar Nuñez Hernandez Sales Director
4 out of 5
Recommended
by A verified traveler

Not impressed

Posted Jun 25, 2009
It is a regular hotel, clean and comfortable, although the restaurant service is really bad.
Comment from Hotel Management
Jan 3, 2015 by oscar, Hotel Management
Dear Jesus : We are working in all our staff, to get better our service, and we speak whit our chef t o get better about the meals Regards Lic. Oscar M. Nuñez Hernandez Sales Director