32-inch flat-screen TV with cable channels, TV

Reviews of Áurea Hotel & Suites

3.5 out of 5
Áurea Hotel & Suites
Av Lopez Mateos 3848, Col. Calma, Zapopan, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1002 reviews" "
Rating 8 - Good. 220 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Branli

Liked: Cleanliness, staff & service, property conditions & facilities
It was really a good stay.
Stayed 9 nights in Mar 2024

6/10 Okay

Lunn and Sherry

We stayed at the Aurea Jan 15-18. The bellman was wonderful, very friendly and helpful, the front desk staff not so much. I had the front desk call us a taxi to take us to the bus station on Jan 18 and left my shoes in the taxi accidentally. The front desk person said the taxi would cost 180 pesos and when we got to the bus station, the taxi driver tried to charge me 300 pesos. I called the Aurea to tell them I had left my shoes in the taxi and they said they would call the taxi driver to see if he had found my shoes in his taxi and to get him to return them to the hotel. When I phoned the hotel back to see if they had been found, they hung up on me. I phoned again and they hung up on me again ☹️☹️
Stayed 3 nights in Jan 2024

4/10 Poor

alfredo

Traveled with family
Disliked: Staff & service, amenities
Person at front desk very unhelpful and unfrendly

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Braulio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mercedes

Traveled with partner
Liked: Staff & service
Most staff was nice. Policies & procedures could be updated for efficiency.
Stayed 1 night in Dec 2023

10/10 Excellent

Santiago

Stayed 3 nights in Nov 2023

4/10 Poor

ARMANDO

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
the place is dirty
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing stay! Clean rooms, nice cold A/C. Friendly staff. The pool was warm. Definitely will stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value for the money. Clean room, parking and centrally located. The pool is small to medium size, clean and warm. Maintaince staff is very friendly and helpful. Some employees at the front desk do lack the same customer service training and friendly and helpful attitude. Yet, it's nothing to influence on choosing this hotel. What you get is a hotel facility at the price and service level of a motor hotel.
Stayed 2 nights in Sep 2023

2/10 Terrible

Judith

Stayed 1 night in Sep 2023

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great I liked,
Stayed 3 nights in Sep 2023

10/10 Excellent

José

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The open spaces weather swimming pool
Stayed 4 nights in Aug 2023

10/10 Excellent

Alfredo, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent service
Stayed 1 night in Aug 2023

6/10 Okay

maritzabel, Naples

El personal súper atento. El hotel y sobre todo el restaurante necesitan un poco de mejoras. La comida del restaurante deja mucho que desear.
Stayed 5 nights in Aug 2023

2/10 Terrible

alfredo

Disliked: Staff & service, amenities
B
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with hotel stuff
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Stayed 3 nights in Jul 2023

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We stayed because we were taking the Jose Cuervo Train. It was convenient for the bus and train station, Staff were super nice and helpful. Room was nice.
Stayed 3 nights in Jun 2023

8/10 Good

Elvia Beatriz

Stayed 2 nights in Jun 2023

2/10 Terrible

Cynthia

Traveled with family
Disliked: Cleanliness, staff & service
don't stay here!!
Had 2 rooms, both of which had issues. People at the front desk are worthless to even try an assist you. Nothing but excuses...overbooked. Jacuzzi tub had no hot water for 4 days!!! Showers were another issue; either getting clogged every other day or the shower head not working properly. Cleanliness was non existent, rooms didn't get the floors cleaned until day 4, last time I will be staying here
Stayed 9 nights in Jun 2023

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Kitchenette but it was completely empty so there wasn't any way to cook or even heat up water.
Stayed 2 nights in Jun 2023

10/10 Excellent

karyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
I stayed here the last night of a five night trip and I regretted so much that I didn't stay here all five nights. I had a horrible experience in the other hotels I stayed, but my stay at this property was amazing!
Stayed 1 night in May 2023

2/10 Terrible

Cynthia

Stayed 4 nights in Jun 2023

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location. Service
Stayed 8 nights in May 2023

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintain, personnel was very helpful, very clean and quiet.
Stayed 1 night in May 2023

8/10 Good

David

Stayed 1 night in May 2023

6/10 Okay

alfredo

Liked: Cleanliness
Nice place
Stayed 1 night in May 2023

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service
Check in time should be as specified, my time was late around 35 minutes
Stayed 1 night in May 2023

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Elvia Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The bathroom was beautiful. Everything was very ckean and their staff was very nice and helpful.
Stayed 3 nights in Mar 2023

10/10 Excellent

Claudia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in this hotel a few years back and glad to see they’ve kept it up nicely. Very comfortable bed and really like the spacious room. It’s conveniently located. Look forward to future stays. Staff was very friendly and professional!
Stayed 3 nights in Mar 2023

6/10 Okay

Armando

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
This is a dirty Motel
This hotels is turning into a motel. It is dirty definitely it doesn’t have the attention to detail as they used to. Going forward this will be a Motel rather than a hotel. Elevator are not working and the front desk people are cold and unfriendly.
Stayed 1 night in Mar 2023

2/10 Terrible

RABIN

Disliked: Cleanliness, staff & service
If you don’t speak Spanish no one can’t communicate with you I left the room at 11 came back at 3 my room was not cleaned I had to wait another 2 hours overall bad experience I rather pay $20 more stay in much better hotel
Stayed 3 nights in Mar 2023

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes instalaciones grandes y limpias y su personal muy atento
Stayed 4 nights in Mar 2023

10/10 Excellent

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel excelente, muy bien ubicado aunque no tiene tienditas alrededor, me gust mucho, las habiraciones son muy grandes y a buen precio! E desayuno muy bueno y Andres, el mesero que tienen, super persona y MUY atento!
Stayed 4 nights in Mar 2023

10/10 Excellent

Maria Jose

Stayed 3 nights in Mar 2023

8/10 Good

maritzabel, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personas muy amables
Stayed 1 night in Feb 2023

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

MARCO, Hermosillo

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
THE PEOPLE IN CHARGE NOT GOOD
Stayed 1 night in Jan 2023

4/10 Poor

maritzabel, Naples

Traveled with family
Liked: Property conditions & facilities
A decaído mucho

10/10 Excellent

horacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything clean and spacious Nice place

2/10 Terrible

Judith

Stayed 1 night in Jan 2023

2/10 Terrible

Hugo

Traveled with family
Liked: Cleanliness
Staff overcharged my credit card, when i talk to front desk they said they accidentally overcharged. I have an extra charge on my credit card. The hotel was under construction the water was shut off and the construction noise was unbearable.
Stayed 3 nights in Jan 2023

10/10 Excellent

Ilda

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Jean-Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!

10/10 Excellent

blanca pineyro

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Muy limpio y en renovación
Stayed 1 night in Dec 2022