Posted Aug 3, 2016
I stupidly left my passport in the in-room safe. While on my way to airport, I realized this and called to ask if someone could check the room. The person answering the phone apparently could not reach the right person and said to call back at 5 p.m. – four hours later. I raced back, found a manager, and he let me in the room to get the passport. Basically, the person on the phone lied to me. Major fail, but not uncommon in Mexico, where people (including employees of places you pay money to) would rather lie than find a solution to problems.