Hard Rock Hotel Guadalajara

Photo gallery for Hard Rock Hotel Guadalajara

Primary image
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
1 bedroom, in-room safe, desk, soundproofing
Room amenity

Overview of Hard Rock Hotel Guadalajara

Hard Rock Hotel Guadalajara

4.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040

Explore the area

  • Popular LocationNational Chamber of Commerce8 min walk
  • Popular LocationLa Gran Plaza Fashion Mall13 min walk
  • Popular LocationPlaza Galerias Guadalajara Shopping Center10 min drive
  • AirportGuadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)32 min drive

Choose dates to view prices

About this area

Zapopan

Located in Zapopan, Hard Rock Hotel Guadalajara is connected to a shopping center. Notable landmarks in the area include La Minerva and University of Guadalajara Assembly Hall, and travelers wishing to experience a bit of culture can try Telmex Auditorium. Looking to enjoy an event or a game while in town? See what's going on at Jalisco Stadium.

What's nearby

  • National Chamber of Commerce - 8 min walk
  • La Gran Plaza Fashion Mall - 13 min walk
  • Los Arcos de Guadalajara - 4 min drive
  • Plaza Galerias Guadalajara Shopping Center - 10 min drive
  • La Minerva - 10 min drive

Getting around

  • Santa Filomena Station - 7 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 32 min drive

Restaurants

  • El Farallón de Tepic - 11 min walk
  • Italianni's - 13 min walk
  • Sushi Factory San Ignacio - 14 min walk
  • Tai Spice - 17 min walk
  • Silvano Hamburguesas - 17 min walk

About this property

Hard Rock Hotel Guadalajara

Beaux Arts hotel connected to the convention center in Zapopan with full-service spa
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. All 348 soundproofed rooms provide free WiFi, free wired Internet, and MP3 docks. For a bit of entertainment, guests will find Smart TVs with cable channels and Netflix, and other amenities include 24-hour room service and coffee makers.
Hard Rock Hotel Guadalajara offers 348 accommodations with MP3 docking stations and safes. A pillow menu is available. 49-inch Smart televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:30 AM: MXN 240 for adults and MXN 120 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • MP3 dock
  • Netflix
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 27 to July 28:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
Welcoming dogs and cats only
1 per room (up to 50 lbs)
Pets cannot be left unattended
Food and water bowls and litter boxes are available
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 240 for adults and MXN 120 for children (approximately)
  • Airport shuttle fee: MXN 330 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 0 (one-way), (up to 18 years old)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 9:00 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hard Rock Hotel Guadalajara Hotel
Hard Rock Hotel Guadalajara Zapopan
Hard Rock Hotel Guadalajara Hotel Zapopan

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 617 out of 960 reviews
5 - Excellent 64%
Rating 4 - Good. 184 out of 960 reviews
4 - Good 19%
Rating 3 - Okay. 72 out of 960 reviews
3 - Okay 8%
Rating 2 - Poor. 36 out of 960 reviews
2 - Poor 4%
Rating 1 - Terrible. 51 out of 960 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.5/5

Eco-friendliness

1/5 Terrible

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had bad smell coming from the bathroom
Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional, helpful and attentive. The food was great, valet parking very fast. Checking in and Checking out was fast. An excellent experience. Thank you.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

2/5 Poor

Traveled with family and small children
Liked: Staff & service
I was not satisfied with the cleaning of the room
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Escape reality
Stayed 1 night in Apr 2022