Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Good Hotel but the Room looks old

Posted Aug 29, 2016
Pros: Location, food and beds are good.
Cons: Mentioned above.
Location: Has good location if you have a car.
At least you have to consider in changing or remodeling the Rooms as they look that its being used for the last 20 years. A lot of the furniture has scratches, unpainted and/or has been repaired with some kind of "silicon" gasket type of glue mostly on the bad-tube, WC and sinks which make it look really old and dirty.
3 out of 5
by A verified traveler

Nice Hotel old facilities

Posted Aug 26, 2016
Pros: Staff, restaurant
Cons: Rooms appearance, comfort
Hotel rooms need upgrade considering it is a Hilton Chain. Thought the room comfort and appearance was goingto be different but it shows that the Hotel has not had room upgrades in a while.
4 out of 5
by A verified traveler from Mexico

Muy bueno! Me quedaría otra vez sin problema

Posted Aug 21, 2016
Muy buenas camas y almohadas! El cuarto en general estaba muy bueno. Solo me faltó que tengan más variedad en las leches, pues no había soya o almendra (algo que hoy en día buscamos más los viajeros) Lo demás muy bien, buenos amenities de baño
5 out of 5
by A verified traveler from brown

Hotel muy agradable y súper ubicado

Posted Aug 19, 2016
Grandiosa estancia Volvería a hospedarme. Vacaciones en familia mi hija se la pasó increíble
4 out of 5
by A verified traveler from Sinaloa, Mexico

Buena ubicación para desplazarse por Guadalajara

Posted Aug 17, 2016
Me esperaba más elegancia, pero entiendo que por el precio que obtuve en expidia, resultó superior a los de la competencia. Limpio, elegancia ejecutiva y muy comodas camas, lo considero viable para mis futuras estadias
2 out of 5
by A verified traveler from Austin, Texas

Nice Hotel just stay away from room 1131

Posted Aug 13, 2016
Pros: Personnel is exceptional, in particular the breakfast and restaurant personnel. As a matter of fact all personnel is exceptional and offering their se
Cons: Elevator from the lobby to the garage needs work, I had to walk up the stairs four times due to the one elevator of the two that was working failed to
Location: very good location is you are going to the Guadalajara expo center
I stayed for four nights in room 1131. I should have requested another room bus as I'm not in the room all day I tolerated the problems with the room. The sink faucet is loose it moves and has a continuous drip unless you press on it very hard. The plumbing of the bathtub fell - the lever for the water to come out of the showerhead instead of the spout that fell so the first day I used a cup to get water on me. I placed back the lever the next morning but when I selected the hot water the water went off and the plumbing started to produce a lot of noise and knocking. The bathtub floor has a dirty feel, it looks like they had some sort of plastic mat that was clued to the floor of the tub. The mat war removed but the adhesive they used was left behind on the floor giving it a dirty feel. The bathtub/shower walls have mold and well they are not cleaned. The bathroom area floor has a lot of embedded dirt that doess not come off with a mopping or sweep, it appears to be some sort of cement or black rubber adhesive. I will not stay at the Hilton in Guadalajara again, I will try another Hilton hotel in the area.
Comment from Hotel Management
Aug 26, 2016 by Director, Hotel Management
Thank you so very much for having taken the time to write and share with us your feedback from your most recent stay with us. It is never pleasant to learn that we were not able to fulfill our guests´ expectations. However, we are thankful to you for having pointed out the irregularities that were the reason of your disappointment. Our Maintenance and Housekeeping teams will be working on the matters you pointed at once. Kindly receive our most sincere apologies, for any inconveniences we may have caused you.
2 out of 5
by A verified traveler from Austin

In the past it was excellent

Posted Aug 12, 2016
Pros: staff is excellent
Stayed four night in room 1131, plumbing is terrible, bathroom has mold, plumbing fixtures falling off, floor and tub very dirty.
Comment from Hotel Management
Aug 18, 2016 by Director, Hotel Management
Thank you very much for having taken the time to share with us your feedback about the current conditions of the room you stayed in last. It is only through candid and objective feedback from loyal customers like yourself, when we learn about how far we are from Excellency. Nevertheless, we are thankful for having brought to our attention the detailed areas of opportunities. We apologize for having taken you through such negative experience. Rest assured that we will focus on fixing them at once.
4 out of 5
by A verified traveler

Bien

Posted Aug 8, 2016
El hotel en general esta bien pero las habitaciones considero necesitan una remodelacion. Alfombra muy vieja, puertas muy rayadas y baños viejos.
Comment from Hotel Management
Aug 18, 2016 by Director, Hotel Management
Muchas gracias por honrarnos con sus observaciones al respecto del hotel. Nos agrada compartirle que en breve daremos inicio con un proceso de mejora en las condiciones actuales de las habitaciones, mismo que contempla la eliminación de las alfombras, reemplazo del trabajo de madera y baños en general de todas las habitaciones. Estamos seguros que en su próxima visita, su impresión de la propiedad será diferente.
4 out of 5
by A verified traveler

Comfortable and clean.

Posted Aug 7, 2016
Very clean, easy access to coffee shop, comfortable, quiet & clean.
Comment from Hotel Management
Aug 18, 2016 by Director, Hotel Management
Thank you very much for sharing with us your feedback about the hotel facilities and benefits. It is very satisfying to learn that we were able to fulfill our service promise. We look forward to welcoming you back to Guadalajara in the near future.
5 out of 5
by A verified traveler from CULIACAN

DE 5 ESTRELLAS!

Posted Aug 2, 2016
Pros: LA UBICACIÓN Y EL ESTADO DE LOS CUARTOS
Location: PLAZAS DE COMPRAS PEGADAS, VIALIDADES RAPIDAS Y DE FACIL ACCESO A TODO GUADALAJARA Y EL CENTRO DE EXPOS MAS GRANDE DEL NOROESTE FRENTE AL HOTEL.
PASAMOS UN FIN DE SEMANA MUY AGRADABLE CON LAS COMODIDADES QUE EL HOTEL BRINDA, PERO RESALTO LA CALIDAD DEL PERSONAL EN TODAS SUS AREAS
Comment from Hotel Management
Aug 13, 2016 by Director, Hotel Management
Gracias por compartirnos sus comentarios referentes a su última estadía con nosotros en Hilton GUADALAJARA. Nos agrada saber que supimos cumplir con nuestra promesa de servicio y ello nos motiva a seguir adelante cultivando una cultura de excelencia entre nuestros colaboradores, para servirles mejor cada día!