Ratings based on 608 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convinient to the expo center

Posted May 20, 2017
Breakfast with a lot of choices , local and international goods , great service . Restaurant & Bar with Mexican food , tequilas and spirits . Have a Cuervo store inside , prices are better than outside and much better than a duty free store
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted May 15, 2017
Everything was good here but they really need to maintance their pool. They had broken tiles and my daughter ended up cutting her hand.
Comment from Hotel Management
May 22, 2017 by Director General, Hotel Management
Thank you very much for sharing with us your feedback from your last stay. It is never pleasant to learn that we were not able to fulfill your expectations. Nevertheless we are thankful to you for having pointed out the area of opportunity concerning the chipped tiles in the pool. Kindly accept our most sincere apologies for any inconveniences caused.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Staff was great! Only thing I would change it the bathroom shows it's age it's not bad but the rest of the room is Great
5 out of 5
Recommended
for Everyone
by A verified traveler

They got Starbucks, and 2 restaurants inside!!!!!!

Posted May 13, 2017
They treat you great in there, I felt safe all the time. The staff are very nice and funny
Comment from Hotel Management
May 22, 2017 by Director General , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

A somewhat "HILTON"

Posted May 1, 2017
Pros: Location
Cons: Rooms cleaning, odors, a filled frigobar !!
Location: Location is OK in a nice beiboouhood
The hotel must have been a nive hotel in the past....now the rooms are SMELLY, with disguting odors coming out of the bat basin... The frigobar is EMPTY !! Something really weird for a hotel that calls themselves 5/5 stars...
Comment from Hotel Management
May 22, 2017 by Director General , Hotel Management
Thank you very much for sharing with us your feedback from your last stay. It is never pleasant to learn that we were not able to fulfill your expectations. Nevertheless we are thankful to you for having pointed out the area of opportunity concerning the smell in your room, which generated your disappointment. Our Maintenance Team will be working on solutions to this particular matter. Kindly accept our most sincere apologies for any inconveniences caused.
4 out of 5
Recommended
for Everyone
by A verified traveler from Eastvale, Ca

Big and comfortable.

Posted Apr 30, 2017
Great service and room is big and comfortable. They are fast to respond when you need something.
Comment from Hotel Management
May 22, 2017 by Director General , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorba Linda Ca

Very Nice Hotel and Very Clean

Posted Mar 22, 2017
Pros: Everything
Cons: None
Location: Very close to the Expo Plaza Patria and more.
My husband and I stayed for 7 days and everything was perfect! Food, Parking, very Clean, definitely we will come back.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara Mexico

Excellent hotel and very close to weddingreception

Posted Mar 20, 2017
The hotel staff was very attentive and friendly. The morning breakfast was ok. However we did have a water backup when taking a shower. The restaurant was very good. Overall experience was very satisfactory. Would recommend staying there.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. We value your comments concerning the water pressure in your room, which have been shared with the hotel´s maintenance team in order to have it fixed. Kindly accept our most sincere apologies for any inconveniences this matter may have caused you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Best hotel to stay in GDL.

Posted Mar 19, 2017
Enjoyed our stay, wonderful food, excellent staff and beautiful facilities. Directly across the street from huge Expo Center. Uber to many fine restaurants nearby.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. Your feedback motivate us to continue striving for excellence. We all look forward to welcoming you back to the hotel in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from northern Ca.

nice experience

Posted Mar 14, 2017
Pros: Like the resturant
Cons: We thought everyone was very welcoming, we felt very secure, we would stay there again in the future.
Only one problem, our room was at the end of a hall, we were awakened on Sunday morning 9:00 am, with construction going on, hammering, very loud, could not sleep, went to breakfast, came back to nap, hammering started again, I requested they move our room and they were quick to comply with my request.
Comment from Hotel Management
Apr 13, 2017 by Director , Hotel Management
Thank you very much for sharing with us your thoughts and evaluation about the hotel, its staff and services, during your last stay with us in Guadalajara. We value your comments concerning the noise from the ongoing renovation work. Kindly accept our most sincere apologies for ay inconveniences this matter may have caused you.