Ratings based on 456 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

excelente hotel

Posted Jul 25, 2016
Pros: todo
Cons: nada
Location: para negocios está ubicado perfectamente
Cumple con todos los requisitos que necesito para mi familia, excelente hotel
4 out of 5
by A verified traveler from Hermosillo

centrico

Posted Jul 10, 2016
Pros: Lo alto, servicio multiple de elevadores, seguridad, salon de negocios, privado y area comun
Cons: una alberca de mayor tamano
Location: Relativamente cerca del aeropuerto, cerca de vias rapidas, centro de convenciones enfrente, maravilloso,
Habitacion de gran tamano, comodidad es sus camas, servicio y atencion de sus empleados excelente
Comment from Hotel Management
Jul 20, 2016 by General Manager, Hotel Management
Muchas gracias por honrarnos con la opinión de su última estadía con nosotros. Nos agrada saber que supimos atender a sus expectativas, y eso nos motiva a seguir adelante cumpliendo con nuestra misión de servicio. Así mismo, valoramos su opinión sobre el tamaño de nuestra alberca aun cuando no podamos corregir el mismo.
3 out of 5
by A verified traveler from tijuana

Accesible a cualquier punto de la ciudad

Posted Jun 26, 2016
Pros: Lo acceso l
Cons: Si, falta renovar
Location: Expo, Zapopan, zona Del tequila
La ubicacion Es buena, el personal muy amable, lastima que el cuarto lucia Un poco viejo sin mejoras modernas
Comment from Hotel Management
Jul 9, 2016 by General Manager, Hotel Management
Muchas gracias por haberse tomado el tiempo para compartirnos sus observaciones al respecto del hotel y sus servicios durante su última estadía. Lamentamos mucho los inconvenientes que le hayamos causado, dada la apreciación de las habitaciones. Es solo a través de comentarios tan objetivos y específicos que los damos cuenta donde yacen nuestras oportunidades, para con ello poder tomar las acciones correctivas y preventivas necesarias para que vivencias como la suya no se repitan.
4 out of 5
by A verified traveler from Dallas Tx

vacation 5 nights / 6 day stay

Posted Jun 23, 2016
Pros: cleanliness/ proffessionalism
Location: across street from the expo and next to the West Inn
everyone was courteous and proffessional at all times. 6night/ 5 day stay.
Comment from Hotel Management
Jul 8, 2016 by General Manager, Hotel Management
Thank you very much for sharing your opinion from your last stay with us. We are very happy to learn that we were able to fulfill your expectations during your vacations visit. We all look forward to welcoming you back to GUADALAJARA!!
5 out of 5
by A verified traveler

Cerca de la Expo exente para trabajo

Posted Jun 22, 2016
Cons: Todo está muy bien
Location: Cerca de la Expo y centros comerciales
Personal muy amable el hotel ya tiene sus años pero aún tiene muy buen mantenimiento él área de restaurante es buena y rica la comida
Comment from Hotel Management
Jul 9, 2016 by General Manager, Hotel Management
Muchas gracias por honrarnos con sus comentarios. Nos agrada saber que supimos cumplir con nuestra misión de servicio. Ello los motiva a seguir adelante, en ruta a la Excelencia
4 out of 5
by A verified traveler

Hotel muy agradable

Posted Jun 1, 2016
Pros: Camas muy cómodas para el descanso
Cons: No se me ocurre nada
Las habitaciones muy limpias y cómodas. El personal atento y buena disposición a ayudar
Comment from Hotel Management
Jun 10, 2016 by Gerente General, Hotel Management
Muchas gracias por honrarnos con sus comentarios al respecto del hotel y de la calidad de servicio otorgado a usted durante su estadía. Estamos comprometidos a hacer de cada estadía de nuestros huéspedes una experiencia memorable.
4 out of 5
by A verified traveler from ILLINOIS

Pleasant Hotel

Posted Apr 18, 2016
Pros: Location and food.
Cons: Bathrooms are looking tired.
Nice confortable hotel to stay at. All the amenities required for business travel or for a quiet respite. Staff super nice and the in-house meals at the retaurants were superb. Breakfast recommended!
Comment from Hotel Management
May 4, 2016 by Director, Hotel Management
Thank you very much for taking the time to share with us your feedback about your stay. We are delighted to learn that we were able to fulfill your expectations. We value your comments and will share them with the staff.
4 out of 5
by Lawrence

Posted Apr 18, 2016 on Hotels
Good service, I'll always stay at this hotel in Guadalajara
5 out of 5
by A verified traveler

Family vacation

Posted Apr 13, 2016
We spent 6 nights in hotel. Centrally located. Super kid friendly and the staff goes above and beyond to make your experience awesome. Pool is perfect for the kids and the on-site restaurants are great. Can't say enough good things about this place. I would highly recommend it for families, we have a 5 and 12 year old. My daughter and wife did the spa, which they loved.
Comment from Hotel Management
May 4, 2016 by Director, Hotel Management
Thank you very much for taking the time and sharing your feedback with us. We are very happy to learn that we were able to exceed your family vacations service expectations. We are committed to providing memorable experiences to our guests and you comments encourage us to continue doing so. We look forward to welcoming you back in the near future.
5 out of 5
by Patricia from St. Paul,Minnesota

Posted Apr 12, 2016 on Hotels
Very nice and comfortable hotel. Easy access to great restaurants.