Ratings based on 362 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
nice hotelPosted Nov 19, 2015
Pros: good service
Location: I like it because ever thing was close
very nice hotel but some people next to my room was smoke
Comment from Hotel Management
Nov 22, 2015 by Director, Hotel Management
Thank you very much for sharing with us your feedback on the hotel services and convenient location. Despite the fact of the hotel being 100% non smoking property, some guests seem not to be respectful of the states norm. We apologize for the inconvenience as we continue reinforcing the hotel's smoke free regulation. Sincerely, Jorge L. Berrio General Manager
for Business Travelersby A verified traveler from Ciudad de México
Hilton Guadalajara excelente opciónPosted Oct 16, 2015
Pros: Su ubicación. Mi viaje fue para participar en un evento de tres días en la Expo Guadalajara y fue excelente tener el hotel a unos cuantos pasos.
Cons: El restaurante: la comida no está a la altura del hotel. Las tiendas: tienen una oferta muy reducida de productos de uso necesario y de souvenirs.
Location: Es un lugar poco turístico, funcional para viajes de negocios.
El hotel es limpio, cómodo, con excelente servicio. El personal de las áreas con las cuales tuve contacto me ´dejó muy satisfecha.
for Everyoneby A verified traveler from Torrance, CA
Good stayPosted Sep 5, 2015
I really enjoyed the stay the week end of August 21 I also stayed at your hotel and enjoyed it However the sleep sofa was very uncomfortable and the breakfast on the 19 th floor was a little disappointed, I stayed at your Hotel before and the breakfast included was on the first floor and it was great.
for Everyoneby A verified traveler from j
BienPosted Sep 4, 2015
Buen hotel, tiene una excelente ubicacion y el trato muy amable
for Business Travelersby A verified traveler
Posted Aug 28, 2015 on Hotels
for Everyoneby A verified traveler from gp
Muy buenoPosted Aug 24, 2015
Me pareció muy bien por el precio, habitación amplio y buenas camas
for Everyoneby A verified traveler
Muy agradable y bien ubicadoPosted Aug 24, 2015
Muy buena opcion con precio razonable excelente ubicacion muy cerca de centro comercial y expo, el perdonal amable
for Everyoneby A verified traveler from Woodville, MS
Close to the expoPosted Aug 24, 2015
I had a wonderful stay. The staff were friendly, kind, and helpful. The new restaurant was excellent!
for Familiesby Yohei from guadalajara
Posted Aug 23, 2015 on Hotels
for Everyoneby A verified traveler from Mexico City
Ok Hotel if you to Expo GuadalajaraPosted Aug 14, 2015
Pros: Food at the Executive Level Floor
Cons: Attitude from some of the employees,furniture and general looks of all the hotel.Towels are older then the last century,so they URGENTLY need new ones
Location: Location is great if you go to work @ Expo Guadalajara, else, traffic is terrible in that part of town.
Hilton @ Expo Guadalajara is a bit torn down; my room was falling apart with old furniture even though I was at the Executive Level. Bed was ok and confy, a/c worked much better than several other hotels that I have been to. TV service was very bad and with terrible reception. Room Service is the worst I have seen; breakfast buffet down at the lobby is good, but the employees do have an attitude. Food at the executive level floor is very good and the hostess there, Giovanna is very nice; she was the best employee during my stay. WiFI works early in the morninfg when the rest of the guests are sleeping; at nite, only a miracle can get you connected and with WiFi service. I did report this 2 nites, but nothing happened. Next time, I will definetively try the WESTIN next door.