Ratings based on 71 Verified Reviews

3.9 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel

Posted Nov 17, 2016
Nice hotel, great location, super clean and friendly staff.
Comment from Hotel Management
Nov 19, 2016 by Antonio, Hotel Management
Muy estimado huésped, gracias por sus comentarios y nos da gusto saber que su estadía fue de su agrado, en verdad esperamos que regrese pronto
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2016
Pros: Beautiful view
Cons: Breakfast on the 9 th floor is very miserly. Can add some eggs/ pancakes etc
Location: Everything is accessible by public transport. Costs only 10 pesos.
Very friendly staff. Enjoyed our stay Excellent food. Clean rooms
Comment from Hotel Management
Feb 21, 2016 by Nmeza, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We have inform our Manager of the restaurant about the service in the 9th floor to make some improvements, We hope you will visit us again. Cordially, Rooms Division Manager Sincerely,
2 out of 5
by A verified traveler

Not Good

Posted Nov 6, 2015
Room was not clean. There were fingerprints of the previous guest. Obviously, room cleaning was not done well. Shower did not have much water pressure. I do not recommend staying there unless you stay at Executive room.
Comment from Hotel Management
Nov 20, 2015 by nmeza, Hotel Management
Thank you for your feedback regarding your last visit at our hotel and please accept our sincerest apologies for the inconveniences you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Very nice hotel in a good location

Posted Aug 14, 2015
Small hotel with very nice service and close to all the important attractions in Guadalajara
Comment from Hotel Management
Aug 14, 2015 by nmeza, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We value sincerely appreciate your feedback. We hope you will visit us again. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

The best

Posted Apr 13, 2015
Been stayin there for years the staff in awesome bells boys receptionist all personal there is great The bar has a happy hour the location to go anywhere around town in minutes
Comment from Hotel Management
Apr 17, 2015 by nmeza, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rooms Division Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean, international standards.

Posted Sep 2, 2013
This hotel has international standards, it is clean, rooms have all the essential amenities. We went for a wedding, and did not had chance to try the restaurant or the bar, but deffinetly I would come back to this hotel. The price is reasonable for what you get.
Comment from Hotel Management
Mar 8, 2014
Dear Guest: We'll be honor to have you back and give us the opportunity to make your stay a pleasant one. Our goal is to provide the service you expect from a IHG Brand Hotel. Thank you for choosing us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean and safe, but English language a struggle

Posted Nov 27, 2012
Clean and safe. Staff anxious to be helpful, but ability to speak English was more limited than I would have expected. Beds were very hard, which was fine by me, but might have been an issue for others. Restaurant had English translations for menu items, and some "american" choices.
5 out of 5
Recommended
for Everyone
by Jorge from San Diego

Great for family vacations

Posted Oct 21, 2012
Pros: Location is great, close to everything
Cons: Pool needs heating
Location: Very good location, close to downtown and commercial areas
Great Location, helpful staff, excellent room condition, amazing view from the pool terrace
4 out of 5
Recommended
for Everyone
by Timbo from Atlanta, GA

Biz Traveler

Posted Sep 17, 2012
Pros: The room furniture and cleanliness
Cons: Street noise
Location: Very good, nice restaurants around and safe area.
The room was noisy, a lot of street noise and I did not sleep well during my 2 night stay. The bfast is good, but overpriced. There are other good restaurants in the neighborhood, within walking distance. The neighborhood is very safe.
4 out of 5
Recommended
for Families
by A verified traveler from El Paso, TX

Comfortable, clean and great location in Guadalajara

Posted May 24, 2011
We stayed 8 nights in this hotel. We have a 5 year old, an 8-month old, my wife and I stayed in a 2 a double bed room. Very clean and comfortable room, a bit noisy at night (you can hear the traffic, people walking on the same floor) but an excellent location. The service was good, we did not have any issues during our stay and would go back. I made the reservation two months in advanced and paid more than if I had done it later. I found a $10/night discount code using Google. Enjoy!