Much worse than expected
Posted Nov 10, 2016 on Orbitz
Based on the reviews I thought that this place would be spectacular. It was far from it. I always check the mattress for bed bugs at any hotel- there were no bed bugs but the entire mattress was dirty. There was literally specks of dirt in every divot and fold of the mattress. But there were several layers of bedding between the mattress and where I would be sleeping so I decided to stay. And in fact the bed itself was comfortable, but just having in the back of my mind the dirty mattress did ruin it a bit. The TV in my room didn't work half the time, and my electronic key card to enter the room didn't work almost every time I arrived at my room so I would have to go back down to the reception almost every time I wanted to enter my room. The turn down service is creepy, because I didn't know that they do it, so when I arrived back at my room at 10pm the sheets on bed bed were folded down, the TV remote control (for the TV that didn't work) was sitting in the middle of the bed, and there was a melted bucket of ice on the night stand- as if someone had been hanging-out in my room! Also, instead of having a hair dryer in the room you have to go to the front desk to ask- inconvenient. Finally, the room was not well-lit to begin with, but the light bulb in the lamp on the night stand was also burnt out and I asked the front desk to change it for me and they never did.