Ratings based on 445 Verified Reviews

3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Ana Ca...

Cloce to everything from stores to parks

Posted Feb 19, 2017
Comfortable and relaxing..quiet and convenient...helpful to my every need.
Comment from Hotel Management
Feb 20, 2017 by Gerente, Hotel Management
Dear Guest We appreciate your comments. We hope to have you back in this house. Cordially Ruben Rosales Hotel Mision Guadalajara
2 out of 5
by Shirley

Posted Jan 25, 2017 on Hotels
We requested to have bathroom light fixed three times to no avail. Had to take showers in the dark.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Dear Guest: We are sorry for the inconvenience, I´m working to improve in our service. Best regards. Ruben Rosales Gerente Hotel Mision Guadalajara
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2017
Staff at the counter not friendly... but the guys at the restaurant five star costumer service
Comment from Hotel Management
Jan 17, 2017 by Gerente, Hotel Management
Dear Guest: We appreciate your comments and in advance we offer an apology for the inconveniences presented with our reception staff, we are already taking the necessary actions. Cordially Ruben Rosales Hotel Mision Guadalajara
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Estimado Huésped: Agradecemos mucho sus comentarios acerca de nuestros servicios, esperamos verlo nuevamente por esta su casa Hotel Misión Guadalajara. Cordialmente Ruben Rosales Gerente General Hotel Misión Guadalajara
5 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Very nice and clean hotel recommend it
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Dear Guest We appreciate your comments, we are happy to know that you enjoyed the art of hospitality during your visit to our State, and we hope to have you in your home again. Cordially Ruben Rosales Hotel Mision General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mazatlan

“Friendly Hotel with Great Service"

Posted Nov 24, 2016 on Orbitz
My family and I are having a wonderful stay here at the "Hotel Misión Guadalajara Carlton". This Hotel is under rated. The rooms are spacious, very clean and the beds are very comfortable. The location is great, close to Av Chapultepec Sur, the Americana district, Street Market, Centro Cultural and 15-20 minutes to the Punto Sao Paulo and other nice areas of Guadalajara. This hotel has all the Amenities such as free bottled water, free WiFi in all rooms, pool, hair salon, Laundry/Dry cleaning, Hair dryer & Iron in rooms, and Business Center, Conference space, Concierge services, Tours/ticket assistance, Bar/lounge, Restaurant, Free self parking and much more. The Breakfast Buffet is a must... great food and a wonderful friendly staff with great service. "Especially Alberto" he gave us such outstanding service and care. From his warm friendly greeting to his anticipating our every need. Alberto is always going out of his way for us. He makes you feel very special, however he is this way with all of the guests. We highly recommend the Hotel Misión Guadalajara Carlton and we will be back soon!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Posted Nov 2, 2016 on Orbitz
Pros: Staff are nice and great location, service is great,
Cons: No iron in the room and i will ask the fromt desk and they couldnt provide me one but other than that it was fine
Location: The location is perfect, downtown is really close by
Comment from Hotel Management
Nov 23, 2016 by Gerente, Hotel Management
Dear Guest we are very sorry for the incident that happened to us, we inform you that they have already taken the necessary measures to improve this situation, hoping to have the pleasure of being able to assist you again in this your home Hotel Mision Guadalajara. Cordially Ruben Rosales General Manager Hotel Mision Gudalajara
2 out of 5
by A verified traveler from Mexico city

As a chain hotel, should've meet higher standards

Posted Oct 25, 2016
The hotel had better days. From check in, everything was OK until we got into the room. Furniture color is horrible, orange with golden details. Awful. We missed the room from the pictures in the Expedia description. To look outside, you do it through a sliding door, that doesn't close well, so the noise from the street is always flooding the room. At night you can hear the trailers engine breaking as if you were down in the street. The carpet is dirty. There is a couch that is pretty worn. There aren't enough electrical outlets for these days lifestyle. There isn't an extra lock on the door. The room needs maintenance in general. The bed is comfortable and the pillows, too.
Comment from Hotel Management
Nov 5, 2016 by Gerente, Hotel Management
Dear Guest, we very much regret the incidents mentioned we have the assurance that monitoring and improvement will be giving to them, we hope will give us the opportunity to serve you again in this home Hotel Mision Guadalajara. Cordially Ruben Rosales General Manager Hotel Mision Guadalajara
1 out of 5
by A verified traveler

Should have a warning form Hotels.com

Posted Oct 25, 2016 on Hotels
I stayed in this hotel because my guests were already booked in this hotel. The hotel is very old, renovations are done with the cheapest materials, very slippery materials, which make bathroom, common areas, every place where they have renewed very dangerous, mostly if there is water on the floor. Very old construction, no renovation, everything full with termites. And room terribly noisy because of bars and discos around. One of the worst places ever.
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest: We very much regret the incidents mentioned we have the assurance that monitoring and improvement will be giving to them, we hope will give us the opportunity to serve you again in this home Hotel Mision Guadalajara. Cordially Ruben Rosales General Manager Hotel Mision Guadalajara
4 out of 5
by A verified traveler from CA

Room needs alot od repair

Posted Oct 14, 2016
The air condition did not blow cold air and made alot of noise. I had to request a fan. The windows were not sound proof and weather proof and alot of noise would come in. The bathroon shower head would splash water outside to the sink area and would wet all the floor. The sinks faucet from bathroom was leaking day and night. We call for room maintenance but it never got fix. We ask for a flower base and we never got one. The staff was nice and we enjoy the breakfast but those minor repairs needed to be fix to have a better experience.
Comment from Hotel Management
Oct 20, 2016 by Gerente, Hotel Management
Estimado Huésped: Lamentamos mucho los incidentes que nos menciona tenga la seguridad de que estaremos dando seguimiento y mejora a los mismos, esperamos nos brinde la oportunidad de poder atenderle nuevamente en esta su casa Hotel Mision Guadalajara. Cordialmente Ruben Rosales Gerente General Hotel Misión Guadalajara