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32-inch LCD TV with cable channels, first-run movies
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Guest reviews

4.6/5 Wonderful
1,001 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available
  • Bar
  • Laundry

Map

Explore the area

Popular LocationGuadalajara Cathedral12 min walk
Popular LocationPlaza de Armas12 min walk
Popular LocationMuseo de Cera (Wax Museum)13 min walk
AirportGuadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)29 min drive

Choose dates to view prices

  • Standard Room

    4.9/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room
  • Standard Double Room (Dos Camas Matrimoniales)

    4.8/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Double Room (Dos Camas Matrimoniales)
  • Double Room Standard

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Bed(s)
    More detailsDouble Room Standard

About this area

Guadalajara

Located in Guadalajara, Hotel Portobelo is in the city center and near a metro station. Plaza del Sol and Avienda Chapultepec are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque Agua Azul and Barranca de Oblatos. Looking to enjoy an event or a game? See what's going on at Jalisco Stadium or Akron Stadium.

Visit our Guadalajara travel guide
Map
Popular Location

What's nearby

  • Guadalajara Cathedral - 12 min walk
  • Plaza de Armas - 12 min walk
  • Museo de Cera (Wax Museum) - 13 min walk
  • United States Consulate Guadalajara - 17 min walk
  • Plaza de los Mariachis - 18 min walk

Getting around

  • Juarez Station - 1 min walk
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 29 min drive

Restaurants

  • PBH — 1 min walk

About this property

Hotel Portobelo

3-star Guadalajara hotel in Centro, near United States Consulate Guadalajara
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/café. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning. All 86 rooms offer comforts like pillowtop beds and premium bedding, plus free WiFi and LCD TVs with cable channels. Guests will also find 24-hour room service, first-run movies, and rainfall showerheads.
Hotel Portobelo offers 86 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free nearby parking
Extended parking
Parking height restrictions apply

Food and drink

Continental breakfast available for a fee daily 7:00 AM–noon: MXN 95 for adults and MXN 55 for children
1 restaurant and 1 coffee shop/café
1 bar
24-hour room service

Family friendly

Dry cleaning service
Laundry facilities

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service

Languages spoken

English
Spanish

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Down comforter
Pillow-top mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower

Entertainment

32-inch LCD TV
Cable channels
First-run movies
Premium channels

Food and drink

Free bottled water

More

Desk
Free local calls
Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 95 for adults and MXN 55 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Frequently asked questions

Can I cancel my reservation for free at Hotel Portobelo and receive a full refund?
Yes, Hotel Portobelo offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Portobelo cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Portobelo pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
There is free parking nearby.
What time is check-in at this hotel?
Check-in is from 3:00 PM–anytime.
What time is check-out at this hotel?
Check-out is at noon.
Where is this hotel located?
Located in Centro, this hotel is within a 15-minute walk of Parque Revolucion, Guadalajara Cathedral, and Plaza de Armas. United States Consulate Guadalajara and Avienda Chapultepec are also within 1 mi (2 km). Juarez Station is only a 2-minute walk and Refugio Station is 10 minutes.

Guest reviews

Overall score and ratings for Hotel Portobelo

4.6
Wonderful
5 - Excellent
714
4 - Good
230
3 - Okay
39
2 - Mediocre
7
1 - Poor
11
4.7
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jun 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Location was great hotel nice and clean excellent rooms

    Stayed 2 nights in Mar 2020

    2/5

    • Liked: Cleanliness, amenities
    • Disliked: Property conditions & facilities

    I’ve stayed at this property for a few years now. It’s always been wonderful, never had any issues however this time I stayed I had a terrible experience. The room (119) we stayed in had BED BUGS! I woke up with bites all over my back face and arms. As we were turning pillowcases inside out we found two live bugs. My husband started checking the wall above the bed and along the crevices you could see the bugs hiding in the cracks. That’s an obvious sign that they have been there for a while. A few of the bites ended up infected and swollen. It was miserable. What bothered my husband and I was that when we summoned the manager of the hotel he never showed up and then when my husband spoke to the front desk they offered zero apologies or remorse for what we experienced instead when he turned to leave he caught a glimpse of them in a mirror and they were laughing. I wish I could have shown them my bites that had gotten infected so they could have laughed in my face. Later that day we seen the manager and he tried hiding! I asked to speak to him and he finally came out. He tried apologizing said he felt bad etc and offered to give us a free meal on the house. He said they had torn that room apart and we’re going to take care of the infestation. Again, we’ve stayed in this hotel for a few years and have always loved it. I honestly want to believe that the bed bugs were probably limited to that one room as the rooms we stayed in the other two night we’re fine.

    Stayed 1 night in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    the hotel is located on the center of everything did we needed the facility is not ready for travel they don't have some amenities,

    Stayed 3 nights in Feb 2020