Ratings based on 274 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from O

Bad

Posted Mar 18, 2017
When I saw the pictures I love but when I check in omg the rooms is so different no electric plugs, just one, la furniture is concrete I was booking for 4 nights and I just stayed one night. I moved to other hotel.
Comment from Hotel Management
Mar 22, 2017 by Vruiz, Hotel Management
Hello, Thank you for your comment, we have different types of rooms, you probably booked the small one, we have 3 electric plugs and some of our rooms have concrete bases for Orthopedic uses, on your next visit we give you an upgrade, Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from fontana ca

Very nice hotel

Posted Mar 15, 2017
Hotel is very nice we where there for the baseball world classic very nice staff took care of us in every witch way, oxxo in restaurant are close by.....
Comment from Hotel Management
Mar 16, 2017 by Vruiz, Hotel Management
Thank you for your comment, we are glad that you enjoy your stay at the hotel. we hope to see you soon. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Convenient location

Posted Jan 22, 2017
Pros: The rooms were very spacious
Cons: The bathrooms smell like sewage, so this was a small issue
Location: Very close to coffee shops and restaurants, located on a major street.
We needed a suite for our family just for one night, and this was exactly what we needed. Great location and very spacious rooms.
Comment from Hotel Management
Feb 1, 2017 by Vruiz, Hotel Management
Thank you for your comment, we will check the issue of the bathroom, I am glad that most of the service was Ok. Hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles California

Fair price and Excellent service

Posted Jan 21, 2017
There were a couple of glitches, but the staff were so nice and professional i can overlook those glitches and say I would stay at his hotel again because the price was well worth it , especially if your on a budget. The hotel should consider itself fortunate for having such great front desk staff. What i can say is that the free breakfast needs to improve drastically and i didn't bother to give it the benefit of the doubt. Tip: Take your electrical outlet because there is no more than 2 wall sockets in the room or at least visible. ( I took my electrical outlet after reading a review that it is needed). Hotel is located near a major, congested hwy but a Uber ride is within 2 minutes away.
Comment from Hotel Management
Feb 1, 2017 by Vruiz, Hotel Management
Thank you for your comment. We will work to improve and have verything in order. We are glad that our staff was helpfull. See you soon.
1 out of 5
by A verified traveler

Posted Jan 13, 2017 on Hotels
it was cockroach all over the room, I ask 2 times to change the light bulbs but it never happen, breakfast was very basic, very noise
5 out of 5
by Hilda

High degree of eminence for the price

Posted Jan 11, 2017 on Hotels
Elegance of the Ritz, with affordability of a Holiday Inn or other chains. Staff very accommodating. Thank You All.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2016
Pros: Close to where I needed to be, very friendly staff.
Cons: Weak WiFi in my room. Works great in lobby and restaurant.
3 out of 5
by A verified traveler from Chula Vista, CA

The hotel looks nice but...

Posted Sep 8, 2016
The hotel looks nice and it is clean. The car we rented was secured overnight in a gated parking lot. The beds were very uncomfortable, the mattresses were hard and it felt like we were sleeping on bricks. We checked in 5 minutes before check-in time but our room did not become available until an hour later. The food from the restaurant in the hotel was awful and there are no ice machines, we had to purchase a pitcher of ice from the restaurant. It is conveniently located near a mall and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Livonia Mi

wonderful stay

Posted Sep 7, 2016
Pros: first and foremost the hotel staff and the restaurant staff inside the hotel
Cons: the hotel parking
Location: there are plenty of nice restaurants and a restaurant named Bariachi had a show and mariachi that was awesome
the staff was super friendly and helpful with directions and suggestions of things to do and see.
4 out of 5
by Antonio

This traveler left a rating score only Posted Aug 16, 2016 on Hotels