Ratings based on 237 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel, rooms very simple!

Posted Jun 6, 2017
Pros: Breakfast... Definitely!!!
Cons: a little more details on the room. Add towels to the bathroom.
Location: Location was great, very close to the airport.
Great customer service, breakfast is amazing!!! The room assigned to me was very simple, I was expecting a little more!
5 out of 5
Recommended
for Everyone
by A verified traveler from Downey, California

Great place to stay in

Posted Mar 15, 2017 on Orbitz
Pros: Great service and very quite
Cons: nothing
we arrived and everyone was very friendly at this Hotel.
3 out of 5
by A verified traveler

Afortable Hotel

Posted Feb 28, 2017
The hotel staff was friendly but the facilities are outdated.
4 out of 5
by Dulce

This traveler left a rating score only Posted Feb 12, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Yiwu China

Nice hotel close in central Mexico city

Posted Feb 7, 2017
Easy access to major express ways, great location. Nice staffs.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tecoman Mx.

Good overall Bad front office people

Posted Jan 26, 2017
Pros: Good location. Good Price Bell staff was very helpfull
Cons: Front desk people could use some Training
Location: Mall and restaurants close
The room was not ready upon arrival, had to wait 45 minutes. Had reservations for two for two nights, I paid the bill on arrival. The next day We returned to the hotel we were locked out of the room. Checking with the front desk they said the billing was not correct, said I only paid for one day. I said I paid the bill they presented me in Pesos on a credit card. Whent back to the room on the 9 th. floor I couldnt get in the room had to return to the front desk three more times before the lock was repared by a service guy. Had no problem with the lock before the lock out. The internet going off and as well as the TV. The hotel was fine , People nice except the FRONT OFFICE PEOPLE. Price was good for the hotel.
Comment from Hotel Management
Jan 28, 2017 by GLORIA VARELA, Hotel Management
Thanks for your comments . We have sent your comments to the staff involved. I apologize for this bad experience. It is very disappointing to hear what happened, but we hope you give us another opportunity to show you that we have improved
5 out of 5
by Ana

Posted Jan 15, 2017 on Hotels
Very friendly staff!
2 out of 5
by A verified traveler

Posted Jan 11, 2017 on Hotels
I thought it was closer to airport and shuttle was not available those were the reasons choosing this hotel but neither were
4 out of 5
Recommended
for Everyone
by A verified traveler

Accessible to everywhere

Posted Dec 12, 2016
A window were A/C used to be allows to much noise from outside fraffic
Comment from Hotel Management
Dec 12, 2016 by Gerencia Ventas, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone.
2 out of 5
by A verified traveler

No comments

Posted Dec 10, 2016 on CheapTickets
The matress was to hard not comfy at all. Bad breakfast.
Comment from Hotel Management
Dec 12, 2016 by Gerencia Ventas, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. . We will solve the problem indicated. Thank you for your opinión