Ratings based on 328 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from west covina ca

very nice location and friendly staff

Posted Mar 30, 2017
Pros: everything
Location: we had everything with in walking distances restaurants bars pharmacist shopping stores
every employee was wonderful with customers there was a smile in every employee all the time rooms were very clean all the time
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Mar 15, 2017
I only used the room, and everything in it was excellent. I did not use the restaurants or gym or anything else other than the room.
Comment from Hotel Management
Mar 22, 2017 by Cristina Lugo , Hotel Management
Dear Guest thank you so much for the time you took to evaluate us, every comment from our guest is very important to us so we can improve day by day, we hope to see you back soon. have an excellent day best regards Cristina Lugo Flores Guest Relations Hotel NH Collection Guadalajara Providencia
5 out of 5
Recommended
for Everyone
by A verified traveler

Romantic Get-a-way

Posted Feb 16, 2017
Everything met or exceeded expectations. Close to several restaurants, bars and clubs.
Comment from Hotel Management
Feb 17, 2017 by Cristina Lugo Flores Guest Relations , Hotel Management
Dear Guest thank you so mucho for the time you took to evaluate us, every comment of our guests is very important to achieve improvement goals, we are glad that we met your expectations, we hope to see you back soon Cristina Lugo Flores Guest Relations HOTEL NH COLLECTION GUADALAJARA PROVIDENCIA
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Excellent hotel near everything.

Posted Jan 30, 2017
Pros: Everything!
Cons: Nothing!
Location: Major shopping mall is 10 minutes away by taxi.
Excellent rooms with floor to ceiling window with electric shades. Great staff, great food, many restaurants, cafe's, bars steps away. Unbelievable breakfast buffet.
Comment from Hotel Management
Feb 2, 2017 by Guest Relations, Hotel Management
Dear Sr. Andrew we appreciate the time you took to evaluate us, every comment is very important to us so we can improve day by day!, we hope to see you back soon! Cristina Lugo Flores Guest Relations HOTEL NH COLLECTION GUADALAJARA PROVIDENCIA
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE PLACE TO STAY AT.

Posted Jan 21, 2017
Pros: LOCATION AND HOTEL FACILITIES AND CONDITIONS
Location: NICE RESTAURANTS AND SMALL COOL PLACES TO HAVE A FUE DRINKS.
MY BOYFRIEND AND I WERE LOOKING FOR A REALLY NICE PLACE TO STAY AT AND THIS WAS PERFECT SPECIALLY IN THE AREA IT IS LOCATED, SECURED AND NICE RESTAURANTS AROUND, I REALLY RECOMMEND IT.
Comment from Hotel Management
Jan 26, 2017 by Cristina Lugo Flores Guest Relations , Hotel Management
Hello dear guest we really appreciate your feedback, it is very importan to us to receive all comments from our guests so we can improve day by day, we hope to see you back really soon! Cristina Lugo Flores Guest Relations HOTEL NH COLLECTION GUADALAJARA PROVIDENCIA
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great hotel in providencia!

Posted Jan 18, 2017
The NH is a great hotel with an amazing location. The rooms are spacious and the staff is courteous. We recently stayed for almost three weeks and we're really sad to leave. Thanks again NH, we'll see you again soon!! I would recommend this hotel to anyone, there are tons of restaurants near by and lots of things to do as well! You won't be disappointed with the NH!
Comment from Hotel Management
Jan 26, 2017 by Cristina Lugo Flores Guest Relations, Hotel Management
Hello Ms. Laura we appreciate the time you took to evaluate us, all comments from our guests are very important to improve day by day, we hope to see you really soon Cristina Lugo Flores Guest Relations HOTEL NH COLLECTION GUADALAJARA PROVIDENCIA
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Excellent hotel, staff, location. I would stay in the same hotel on my next trip.
Comment from Hotel Management
Jan 26, 2017 by Cristina Lugo Flores Guest Relations, Hotel Management
dear guest we really appreciate the time you took to evaluate us, all the comments from our guests are very important to improve day by day, we hope to see you back soon Cristina Lugo Flores Guest Relations HOTEL NH COLLECTION GUADALAJARA PROVIDENCIA
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2016 on Hotels
3 out of 5
by A verified traveler from Los Angeles

Nice hotel but unfriendly staff.

Posted Dec 21, 2016
Pros: Very nice Hotel and good location. Cons: Front desk staff are not very friendly, not helpful at all. They don't smile or no greetings at all. You felt unwelcome! You need to say hi to them before they say hi to you. And also I ask for a late check out and they are charging me for 25 USD and cancelled it when I check in. I booked Friday to Tuesday. My flight got cancelled Friday so I check in Saturday but I still got charge for Friday and I don't mind that. I ask again for late check out and they charging me now for 35 USD. They should allowed me for late check out since check in Saturday instead of Friday.
4 out of 5
Recommended
for Everyone
by A verified traveler from East Coast, Canada

Solo traveler - Happy stay!

Posted Dec 5, 2016
Pros: The helpfulness of staff. The location. The safe area.
Cons: Updating the unclean and slightly shabby upholstery in the dining room (small thing). Bath towel a little scratchy as in not soft and fluffy.
Location: Restaurants you can walk to and easy access to nearby shopping by taxi.
This was a great choice for me. It is in a safe area close to lots of sight and restaurants. The staff were helpful and happy to serve my requests. I requested a quiet room and they came through for me. The rooms are so comfortable and clean and the views are terrific. I loved the wall of glass. The breakfast is very good value with lots of choices. Although I do not usually like buffets there is a chef station where your fresh cooked egg requests are happily made while you watch. Everyone was polite and helpful. Thanks for a great weekend NH Providencia Guadalajara!! I highly recommend this hotel.