Ratings based on 572 Verified Reviews

3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to many amenities

Posted Jul 17, 2017
Pros: Staff
Cons: DK
Location: Great location, easy access to the historical center of the city.
Helpful staff, clean facilities, small rooms and cramped bathroom. Close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
Views from the top floors are incredible. There's construction going on, but we were not disappointed.
Comment from Hotel Management
Jul 15, 2017 by Hotel One Guadalajara Centro Historico , Hotel Management
Dear Guest, Thank you so much for your comment. We hope to see you again, here in your second home. Have an excellent day. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from ct

Room was very small but very clean. staff very nic

Posted Jul 4, 2017
Pros: The hotel was closed to everything. restaurant, stores etc
Cons: Maybe for the future having a lockbox in the room and a refrigerator. The other issue construction closed by. I was told its going to take a year.
Location: closed to everything I wanted to see. I don't have no photos at this time.
First time in this Hotel. The only comment when I left the hotel that night I ask for a taxi. I ask the receptionist the price of the taxi 120 Mexican pesos. When we arrived at the bus station the taxi driver charged a extra 80.00 Mexican pesos. I wasn't to happy. To all my fellow travelers be careful. always ask first the taxi driver how much is the fare. My only complain was the taxi driver.
Comment from Hotel Management
Jul 14, 2017 by Hotel One Guadalajara Centro Historico , Hotel Management
Dear Al, Thank you for staying with us, we appreciate your comments and we hope to see you again. Have a nice day. Best regards.
1 out of 5
by A verified traveler from San diego

Cockroaches and Bedbugs !

Posted Jul 3, 2017
Pros: staff are friendly and at least.
Location: great location.
This place is disgusting, bedbugs and small cockroaches every where !!! ... location is great but the rooms are a nightmare ! we went to the market to get bugs spray and that it was how we handled it, we knew a new room will not fix the problem. but never again we will stay here...
Comment from Hotel Management
Jul 15, 2017 by Hotel One Guadalajara Centro Historico , Hotel Management
Dear Humberto, Thank you for taking the time and leave your comment. We sincerely apologize for the inconvenience during yor stay. We will work hard to fix this opportunity area. Once again, were are sorry. Have a nice day. kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice hotel

Posted Jun 1, 2017
Fantastic time,clean hotel,exelent services,recommend this hotel
Comment from Hotel Management
Jun 2, 2017 by Hotel One Guadalajara Centro Historico , Hotel Management
Dear Cesar, Thank you so much for your comment, we hope to see you again. Thanks for staying with us, we work to make our guests happy. Have a nice day. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Metro Station construction blocks access to street

Posted May 5, 2017
Pros: Price and cleanliness.
Cons: Cramped elevators.
Location: Shops and restaurants abound. At the historic center, with a big church, piazza and a department store.
Didn't know construction for their metro station was blocking street access to the front of the hotel. Had to pull luggage for about 300 ft/100 meters. Breakfast was OK, room was clean. Wifi worked fine. Call before booking to see if construction has completed and front street access is restored. Cramped elevators.
Comment from Hotel Management
May 5, 2017 by Hotel One Guadalajara Centro Historico , Hotel Management
Dear Calvin, Thank you for staying with us and leave your comment. We are happy to know you enjoyed your stay. When you arrive, you can call to front desk, and someone will go and help you with your luggage. We hope to see you soon again. Have a nice day. kind regards.
1 out of 5
by A verified traveler

Smells Bad

Posted Apr 24, 2017
Pros: nada
Cons: everything
Location: I love everything about the location.
I had to turn around walk out and find another hotel.
Comment from Hotel Management
Apr 28, 2017 by Hotel One Guadalajara Centro Historico , Hotel Management
Dear guest, Thanks for your comment, we are sorry you couldn´t stay with us. Have a nice day. Best regards.
1 out of 5
by A verified traveler

Not a nice place

Posted Apr 21, 2017
I walked in it was dirty and smelled. Horrible hotel a minus one out of ten. I could not stay...I had to check in to another hotel The Collection which was excellent.
Comment from Hotel Management
Apr 28, 2017 by Hotel One Guadalajara Centro Historico , Hotel Management
Dear guest, Thank you so much for your review, Nh hotel is another category vs One Hoteles. We are 3 stars and low price, we are sorry you couldn´t stay. Have an excellent day. Best regards.
4 out of 5
by Alejo

Basic. OK.

Posted Apr 11, 2017 on Hotels
Overnighter. Construction on metro going on in front of hotel. Otherwise, basic hotel. Second time staying here. Towels a bit frayed. In need of freshening up. Perhaps when construction is finished. Good breakfast though.
Comment from Hotel Management
Apr 13, 2017 by Hotel One, Hotel Management
Deear Alejo, Thank you for your comment, we hope you enjoyed your stay. Have a nice day ¡Kind regards!
4 out of 5
by lourdes

Posted Apr 9, 2017 on Hotels
Comment from Hotel Management
Apr 13, 2017 by Hotel One, Hotel Management
Dear Lourdes, Thank you so much for staying with us. We hope to see you again. Have a nice day. Best regards.