Ratings based on 597 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CR

Posted May 25, 2017
Nice hotel but it needs updating. Spacious bathroom. Nice lobby. Good internet service
5 out of 5
Recommended
for Everyone
by A verified traveler from Wayne, NJ

Nice hotel close to downtown

Posted Apr 23, 2017
Nice, clean rooms, excellent breakfast. Its worthed to stay there for only breakfast
4 out of 5
by A verified traveler

Clean and friendly hotel

Posted Feb 22, 2017 on Hotels
Great service, good breakfast and comfortable beds. Only down side was some maintenance issues in the rooms. (Light switches were wonky, shower wand not operational, wi-if was weak). Overall, good!
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review at Presidente Intercontinental. We are pleased to know that we have met your expectations. We strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved your expectations and it will be a pleasure to share your comments with all our staff. We will to review the comments with the corresponding deparment Once again, thank you for your comments. We look forward to having the opportunity serving you again in the nearest future. Best regards, SMC General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel. Centrally located. accesible.

Posted Jan 12, 2017
All was great! Nice hotel, nice staff. Room service is great and fast. I like that to access floors, you need access card. Secured.
Comment from Hotel Management
Jan 20, 2017 by SMC, Hotel Management
Dear Guest, Thank you very much for your comments regarding your stay at Presidente InterContinental Guadalajara, we sincerely value your preference. We will be happy to welcome you again during your future visits. Regards, SMC General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel across from a shopping mall

Posted Jan 4, 2017
Pros: Location, is clean, staff
Cons: A little bit more training in the housekeeping department
Location: Shopping mall. Two main boulevards. Nice neighborhood. Convenience stores pharmacies.
I was a regular guest years ago. This hotel is conveniently placed. It's clean nice and the staff are really nice. Kudos to waiter Roberto and hostess Jessica at the Urban Restaurant. They both provide an impeccable service and remembered many details about us such as who wanted coffee or tea. The only small issue was that we were missing facial towels, purified water, coffee pods and cream on a regular basis. quite often I had to call the front desk to require such commodities that were supposed to be provided every morning by the maid. Their response to our requests was always nice and expedite I guess they may have been very busy due to the Christmas holidays We stayed December 19-30th I recomend this hotel
Comment from Hotel Management
Jan 20, 2017 by SMC, Hotel Management
Dear Guest, Thank you very much for your comments regarding your stay at Presidente InterContinental Guadalajara, we sincerely value your preference. We will be happy to welcome you again during your future visits. Regards, SMC General Manager
3 out of 5
by A verified traveler

Posted Dec 29, 2016 on Orbitz
Cons: Guest are the most important person in the hotel.do your best to please.
Location: Nice area
Even though there were not too many guests,since I refused to upgrade for 40 dollars a night more,they gave us e room in the corner,no view,n,small.
4 out of 5
by Jose

This traveler left a rating score only Posted Dec 25, 2016 on Hotels
3 out of 5
by Victor

Nor worth upgrate rooms, higher price less service

Posted Dec 22, 2016 on Hotels
At checkin the room was not available, I was offered to upgrade for an immediate availability which I did. I didn't find any difference in the room other than having to pay extra and even for the coffe in the room which no other hotel I have stayed in charges for. Other hotels would leave fruits and/or chocolats for the guests free of charge. I was extremelly dissapointed with the additional charges. Definitely not worth upgrading at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from L. A

Great as always

Posted Dec 21, 2016
We always stay here when we go to Gdl. Every one is very service oriented and super helpful. Rooms are clean and spacious. Very nice shower and restroom. Conveniently located near shopping& restaurants Reasonable rates.
Comment from Hotel Management
Feb 25, 2017 by Gerente General, Hotel Management
Dear Guest Thank you for your comments. We appreciate your trust in us and make your stay comfortable. We are happy to know that you had a good service by our co- workers. We are located one of the best areas in Guadalajara to make everything accessible for our guest. Once again Thank you, your voice is crucial for us and we will keep working to make Presidente InterContinental the best hotel in Guadalajara Thank you Best regards, SMC