Front of property

Reviews of Hotel Riu Plaza Guadalajara

4.5 out of 5
Hotel Riu Plaza Guadalajara
Av. Lopez Mateos 830 Col. Chapalita, Guadalajara, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2183 out of 3048 reviews" "
Rating 8 - Good. 486 out of 3048 reviews" "
Rating 6 - Okay. 181 out of 3048 reviews" "
Rating 4 - Poor. 86 out of 3048 reviews" "
Rating 2 - Terrible. 112 out of 3048 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Quetzal T, thornton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was fine for price
Stayed 4 nights in Mar 2024

6/10 Okay

Elvia, Melrose Park

Traveled with family
Liked: Staff & service, property conditions & facilities
The breakfast buffet was not all that. The food was mostly all cold and they would run out really fast and not refill in a timely manor. Very disappointed in their quality of food.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!! Loved the pool area and the different entertainment at the bar each night!
Stayed 3 nights in Mar 2024

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got confused that the upgrade was about $30 for two night but was per night, I even asked for the total and I was told $30. The upgrade was a better room and access to the lounge. The lounge had mainly sweet bread for food and tuna sandwiches, compared to other lounges of similar hotels, this lounge was lacking on food options. Overall Riu hotels are above average, for me at least.
Stayed 2 nights in Mar 2024

4/10 Poor

Larry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed at this hotel on at least 6 visits to GDL over the last 10 years. This will be the last. Except for front desk, every staff member treated us like they could care less. Rude and dismissive.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Mar 27, 2024
Dear Larry,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found aspects to be below both your expectations and our standards. Please accept our apologies for any dsicomfort.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

4/10 Poor

Desiree

Liked: Cleanliness
Disliked: Amenities
Elevators were crazy beds were hard no microwave
Stayed 5 nights in Mar 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Was a little thrown off with the electrical outlets and no USB outlets near bed . Wall outlets appears universal...but maybe I'm a little "dusty". 😂😂😂
Stayed 1 night in Mar 2024

10/10 Excellent

Francheska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose Jr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place ,you’ll find a peaceful place here ,boom
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Jose Jr,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

4/10 Poor

natalie

Liked: Cleanliness
Stayed 6 nights in Mar 2024

8/10 Good

Isabel

Stayed 4 nights in Mar 2024

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Apreciado AlejandroGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Gabriel

Business traveler
It was one of the nicest hotels I’ve stayed. The room is up to date and very comfortable. The staff is very helpful. There are lot of restaurants and shops close by. The only thing that could have been better was the elevators. You have to use your key to get to your floor which is a good thing. My key only worked half the time. Not sure how to fix that. It is a small Isis and would not stop me from staying here again.
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on Mar 22, 2024
Dear Gabriel, Thank you for taking the time to let us know about your stay. We really appreciate the highest rating on Expedia and your kind words about our hotel.It is our hope that we will continue to be your hotel of choice in the future.Yours Truly, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOMS
Stayed 1 night in Mar 2024

10/10 Excellent

John Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightly entertainment qas a plus,
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear John Fernando,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Felipe Yanez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose, Santa Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I’ll be looking forward to my next stay here.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Jose,We feel truly valued with their scores, since we do daily teamwork that requires a significant effort of dedication and professionalism.That is why we sincerely thank you for the time you have given us and we hope that you will visit us again soon and offer you a wonderful experience with us.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

Argelia

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Beautiful Hotel with the most amazing staff. Wonderful food! The only disappointment elevators were not all working. Long lines for every elevator trip 😞
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Argelia,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.Please be assured that your comments are noted and will be addressed with the relevant departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Jose, el paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only think I didn’t like that much is the parking. You need to use 3 different elevators to get to your car and need to validate your parking ticket each time you use the parking. This is very unusual in my hotels experience. 🤔 everything else was perfect !!
Stayed 2 nights in Mar 2024

4/10 Poor

Criss

Keys , to the elevator , rooms were always defeated…..Always
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Criss,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details.We hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Erasmo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice, excellent property. Beautiful place.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 15, 2024
Dear Erasmo, Thank you for staying with us and for your awesome review! At Hotel Riu Plaza Guadalajara we take pride in providing ultimate guest service. We are so glad you enjoyed your time with us.Your kind words are greatly appreciated and they will be celebrated with the entire team. We hope that you will visit us again soon!With appreciation,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Gerardo

Only one elevator working. Big lines to get on one elevator. You should not be waiting too long to go to your room and lobby.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Gerardo,First of all, thank you for your comment and rating,We hope that you will give us another opportunity to welcome you at one of our facilities soon and, in this way, be able to offer you a better experience.We are waiting for you with open arms.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear José, Thank you for choosing to stay at Hotel Riu Plaza Guadalajara. We are enchanted to know you had a great time and that enjoyed our location. Certainly, your praises will be passed to the team. It was a pleasure to host you and we look forward to the opportunity to welcome you back in the future. Have a great day!Kind regardsHotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Rosalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Daniel, Miami

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Irritating to charge for in-room coffee service and water. Sends a bad message to guests. Also, gym is very small and therefore crowded each morning
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Daniel,Thank you for taking the time out to leave a review!We are disappointed to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Juaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really convenient location for everything
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Juaquin,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed the Hotel Riu Plaza Guadalajara.We look forward to host you again soon. Have a lovely day. Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Javier

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper recomendado todo muy limpio muy seguro la mejor ubicación
Stayed 1 night in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Apreciado JavierMuchas gracias por su positiva valoración, Estamos encantados que haya vivido tan grata experiencia entre nosotros y que haya valorado tan positivamente nuestro esfuerzo para que todo salga de maravilla cada día.¡Sin más, esperamos que vuelva a visitarnos en breve y ofrecerle su siguiente mejor experiencia!Cordialmente, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Holly

Traveled with partner
Liked: Staff & service, property conditions & facilities
Our 28th floor executive room was ready when we arrived and check in was a breeze. Staff were very friendly and helpful. Our room was clean and comfortable with a great view of the city! We had our breakfast included and it was a fantastic buffet with everything you could want and more! Getting rides from the hotel to
Stayed 3 nights in Feb 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Mar 4, 2024
Dear Holly,Thank you very much on behalf of our lovely team!Your very positive feedback is very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.It is great to learn you enjoyed it.Hoping to see you again soon.Loving wishes, Holly!Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

rudolofo

Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Amenities
Charge you for bottle water
Stayed 1 night in Feb 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Feb 29, 2024
Dear Mark,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We will take it into account and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Ofelia

Stayed 5 nights in Feb 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rebeca Sanchez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Michelangelo

Stayed 2 nights in Feb 2024

10/10 Excellent

Jesus

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little unsafe to walk.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 23, 2024
Dear Jesus,Thank you for your review. Please be assured that we take our guests’ security very seriously. We would have appreciated to have heard about any concern while staying with us in order for us to have had the chance to take action and improve your stay.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Kimberly Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very attentive to your needs and always willing to help in any way possible.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear Kimberly Alexandria,Thank you for your kind words and for taking the time to rate us positively.We want to provide the best service to our guests and we are glad that our team was able to make your stay perfect.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

2/10 Terrible

Monica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My husband and I recently stayed at your RIU location in Guadalajara. We have always loved staying at your RIU hotels due to how secure and safe we have felt. After all the great stays we’ve had at RIU hotels, this stay was different. During one of the days, we requested house keeping and while we left the location we came back and notice how they had gone through our luggage and took money we had securely put away. Even tho we put all of our luggage inside the closet they still took their time to scramble through our belongings. We tried to let the lobby know about this incident and they pretty much said it was our fault for leaving it behind, that if it wasn’t in the safe that it wasn’t their responsibility.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear Monica,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff is amazing, nightly entertainment is perfect and worth the stay. This is my 3rd stay and would not stay anywhere else.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear yolanda,Thank you for visiting us.We are glad to hear that you enjoyed your stay and we are pleased to note your feedback as it is very important for us to know your impressions.Please visit us again soon at any of our facilities, we look forward to providing you with the 100% satisfactory experience that we are known for.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Juan, Hemet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, the rooms were super clean and had some free beverages Loved the ambiance made me and my family feel very safe
Stayed 2 nights in Feb 2024
Response from Online Reputation Manager on Feb 22, 2024
Dear Juan,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Rolando, Smyrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente customer services
Stayed 4 nights in Feb 2024

4/10 Poor

DAYANNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Para nosotros fue increíble que no hubiera calefacción, los cuartos estaban congelados. La calidad de la comida también es muy desagradable
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 21, 2024
Apreciada DAYANNAGracias por su comentario.Lamentamos que se haya marchado con esas sensaciones de nuestras instalaciones.No tenga dudas que analizaremos el tema que nos plantea en profundidad y lo trataremos con los departamentos pertinentes.Por otro lado, lamentamos no haber estado a la altura de sus expectativas en lo que a nuestra amplia y variada oferta gastronómica servida se refiere.Disponemos de un equipo de cocineros que realizan una ardua tarea diaria para llegar a agradar a la cantidad de paladares que nos visitan y, observamos que, en su caso no pudo ser así.Anotamos sus observaciones para tratarlas con los departamentos pertinentes y seguir mejorando cada día.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Eduardo

Stayed 1 night in Feb 2024

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was amazing
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 19, 2024
Dear Omar,Thank you very much for sharing your positive impressions.We look forward to welcoming you again soon.Best wishes, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

Angel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved room with king size bed, but bed was not really soft as expected. Also, pillows not really comfortable for sleeping. Other than that, room size, bathroom excellent. Great WiFi and friendly staff everywhere.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 19, 2024
Dear Angel,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Cesar

Nice view- rooms need improvement and better furniture
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 19, 2024
Dear Cesar,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.Rest assured that your words will be taken into account as we understand that there is always room for improvement.We look forward to welcoming you soon again.Sincerely,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Overall property was is in good shape. Traffic to and from is frustrating.
Stayed 3 nights in Dec 2023
Response from Online Reputation Manager on Feb 20, 2024
Dear Joseph,Thank you for your very satisfactory comment,We are happy to know that you enjoyed an unforgettable vacation with us, and we are also happy to know that your review was so positive in general, as it is recognition for our daily efforts.I hope you come back to visit us soon, we are waiting for you here with open arms.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024