Ratings based on 756 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from chihuahua

Simposium dentro de las instalaciones

Posted Jul 18, 2016
Buena cocina . Buena música. Todo muy agradable simposium dentro de las instalaciones sin eventualidades facilidad y comodidad del evento al haberse realizado dentro del mismo hotel.
5 out of 5
by A verified traveler

Hotel muy confortable

Posted Jul 17, 2016
Lo único que la habitación no la entregaron hasta las 5:30 de la tarde porque dijeron que estaban. Llenos comuníquese a expedía que ellos le vendieron la habitación !
5 out of 5
by A verified traveler from Chicago, IL

centrally located

Posted Jul 12, 2016
Pros: Warmth & friendliness of staff. Live musical entertainment in hotel. Quality & variety of food at daily buffet.
Cons: See above regarding medical help.
Staff tries hard but there is little follow through on problems brought to staff. Attention to medical help is sorely lacking. My own experience and that of our fellow traveler were sympathized but little help or advice given. No doctor on site nor on call is needed but here is lacking.
2 out of 5
by A verified traveler

Bad service!!

Posted Jun 21, 2016
Pros: Location
Cons: bed and pillow very old. customer service terrible! If you use Expedia your rooms location is the worst!!
Location: very central located
No clue about customer service, the service in the restaurant and bar was substandard. the rooms are dated.
4 out of 5
by A verified traveler

Posted Jun 20, 2016
Muy buena atención. Tuvimos problemas solamente con el aire acondicionado.
5 out of 5
by A verified traveler

Posted Jun 17, 2016
Very comfortable quiet and spacious rooms. Great views of the city.
5 out of 5
by A verified traveler

Excelente ubicacion y relacion precio calidad.

Posted Jun 14, 2016
Me encanto la preaion del agua en la regadera. Increible vista desde el piso 24 hacia el norte de la ciudad. Buffet de desayuno excelente con opciones para todos los gustos.
5 out of 5
by A verified traveler

Confortable

Posted May 27, 2016
Muy bonito está el hotel, sus restaurantes muy buena la comida, por la noche muy ameno el bar. Excelente todo
5 out of 5
by A verified traveler from Hernosillo

Muy confortable

Posted May 17, 2016
Muy bonitas instalaciones y servicio Buen cuarto Mucho ruido en área de bar lobby Caro el producto que venden en tiendas Falta más cajeros
5 out of 5
by A verified traveler

excelente servicio

Posted May 17, 2016
en esa ocasión nos registramos y tuvimos que salir a las dos horas, no haciendo uso en lo absoluto de las instalaciones del hotel, esto por causas ajenas al hotel, por asuntos personales