Ratings based on 527 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from California

Dirty terrible hotel

Posted Feb 5, 2017
Cold atmosphere. Unfriendly environment. Room needs decoration. Room very dirty. Terrible experience. I will never come back to this hotel.
Comment from Hotel Management
Feb 22, 2017 by Karis, Hotel Management
Dear guest Thank you for your feedback. I apologize for the bad experience. We will reinforce our service procedures to improve it Best regards Karina Meneses General Manager
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Estimado huésped, gracias por su evaluación. Reciba un saludo cordial Karina Meneses Gerente General
5 out of 5
by A verified traveler

Posted Aug 28, 2016 on Hotels
Best hotel for the expo area
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear guest: Thank you for your comment, we are pleased that your stay was pleasant. Best regards Karina Meneses General Manager
5 out of 5
by JOSE ARTURO

Posted Aug 8, 2016 on Hotels
Comment from Hotel Management
Aug 13, 2016 by General Manager, Hotel Management
Estimado huésped Gracias por su evaluación. Reciba un saludo cordial Karina Meneses Gerente General
4 out of 5
by Guillermo

Posted Jul 24, 2016 on Hotels
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Estimado huésped, Gracias por su evaluación Reciba un saludo cordial Karina Meneses Gerente General
2 out of 5
by A verified traveler

The Real Inn has gone downhill

Posted Apr 14, 2016 on Hotels
I have stayed many times at the Real Inn and all of them have been great until this trip. The hotel AC was not working properly. They changed the concept of the restaurant is now overpriced and the quality of the food is poor at best. I ordered the french onion soup which had no salt or taste and they brought out a meat pasta when I ordered a chicken pasta. It took so long to get the food that I ate it in order to leave. Not sure if there is new management but the staff seemed like they didn't want to be there compared to the friendliness of other visits.
Comment from Hotel Management
Jul 2, 2016 by Karis, Hotel Management
Dear Guest: Thank you for your feedback. I offer an apology for the incidents. We'll work on improving our service and attention. Best regards Karina meneses General Manager
3 out of 5
by A verified traveler

Need an update

Posted Mar 21, 2016 on Hotels
This hotel needs an upgrade urgently. The location is great if you are attending the expo across the street. The room was big but furniture is outdated and carpet is run downed. There were bell boys the first night but nobody for rest of stay. Service was ok nothing out of the ordinary. Certainly not worth the $300 a night I paid, of course because there was an expo across the street.
Comment from Hotel Management
May 28, 2016 by Karis, Hotel Management
Dear guest Thank you for your feedback. receive an apology for the inconvenience during your stay Best regards Karina Meneses General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2016 on Wotif
Friendly and helpful staff. Room was always kept clean and position was great.
Comment from Hotel Management
Feb 24, 2016 by Karina M, Hotel Management
Dear guest: Yhank you for your comments. Kindest regards Karina Meneses General Manager
5 out of 5
by Enrique from El Paso TX

Nice trip to Guadalajara MX

Posted Feb 11, 2016 on Hotels
Fine l will there
Comment from Hotel Management
Apr 30, 2016 by Karis, Hotel Management
Dear guest: Thank you for yur comments. Kindest regards Karina Meneses General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2015
Stayed only one day in the middle of the road trip, was a great option, room was I good conditions y really clean, personnel was kind, and the room service fulfilling