Ratings based on 555 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Baltimore, MD

Beautiful hotel in the city center

Posted Dec 9, 2016
Pros: Building, room, staff, position
Cons: I guess that, at the end of the renovation process, it will look tidy and even more gorgeous
Location: not sketchy as it might look like. 5-to-10-minute walk to everywhere in the city center (read main monuments and attractions)
The building is beautiful and I suppose it was built around the 17th-18th century. Nevertheless, my room was completely renovated: the bed comfortable and big enough, a large couch, a desk, big window and the bathroom was probably the gem of the room, with a surprisingly enormous shower. The hotel staff has been amazing, from the guys at the lobby to the ladies in charge of the restaurant. Breakfasts and dinners are very good and at a great price: it was almost hard for me to leave the hotel to look for something to eat. Both the food and the setting are incredible!
4 out of 5
by A verified traveler from San Diego, CA

Nice hotel in the downtown

Posted Dec 9, 2016
Pros: I like the staff and the restaurant with Mexican cuisine.
Cons: The hotel needs more comfort in the rooms
Location: Good place to be seen
I am stayin in the hotel every month and very happy to be a guest.
4 out of 5
by A verified traveler from COLIMA

HOTEL CERCA DEL CENTRO

Posted Dec 2, 2016
Pros: SU COMIDA Y SU DESAYUNO
Cons: EL LUGAR DONDE PONGAN LAS SABANAS SUCIAS YA QUE SE VEN FEAS EN EL PASILLO
Location: HAY BARES CERCAS, TIENDAS, RESTAURANTES, UN JARDIN Y ESTACIONAMIENTO
UN HOTEL MUY CERCA DEL CENTRO DONDE TE PODRAS TRASLADAR A MUCHOS LUGARES, ADEMAS PUEDES DESAYUNAR AHI MUY RICO
5 out of 5
by A verified traveler from COLIMA

HOTEL AGRADABLE

Posted Dec 2, 2016
Pros: SU UBICACION Y SUS INSTALACIONES
Cons: EL MANTENIMIENTO DEL PERSONAL DE LIMPIEZA
Location: DE TODO, BARES, RESTAURANTES Y TIENDAS
UN HOTEL MUY CERCA DE TODO Y CON EL PERSONAL MUY AMABLE ASI COMO SU COMIDA MUY RICA, RECOMENDADO PARA PASEOS FAMILIARES
4 out of 5
by A verified traveler

lindo y agradable hotel

Posted Nov 26, 2016
Pros: la arquitectura de la construccion
Cons: realmente estaban en obra de remodelacion, esto genera un poco de incomodidad y visualmente no se ve muy bien, pero se entiende que una vez concluidas
Location: los alrededores muy regulares, para nada recomendables
La llegada en la noche un poco complicada por los alrededores del hotel, zona de rumba poco recomendable, por lo demas el hotel esta muy bien, es lindo, comodo, limpio y en general muy agradable.
Comment from Hotel Management
Dec 4, 2016 by Gerente de reservas, Hotel Management
Muchas gracias estamos trabajando para brindar un mejor servicio, disculpe las molestias que esto le causo esperemos pronto quede listo, más que nada para que el huesped este mucho mas comodo y feliz. Lamentamos mucho lo de la ubicación.
4 out of 5
by A verified traveler from s

Agradable pero ruidoso

Posted Nov 22, 2016
Todo excelente solo que se escucha todo. Muy amables las personas del restaurant, muy buena comida
Comment from Hotel Management
Dec 2, 2016 by Gerente de reservas, Hotel Management
Deberas una disculpa por el ruido, estamos trabajando para poder ofrecer mejores instalaciones a nuestros huespedes, pero esperamos pronto terminar para que el hotel sea de su total agrado la proxima vez que nos visite.
3 out of 5
by A verified traveler from Merida

Posted Nov 15, 2016
Pros: La amabilidad del personal del hotel
Cons: Que no tuvieran registradas mis habitaciones al llegar. El baño pequeño.
El personal del hotel son amables. La ubicación es céntrica. Las habitaciones que en lo personal nos tocaron con apariencia antigua, baños muy pequeños y en una de las habitaciones hasta la puerta del baño no cerraba bien.
Comment from Hotel Management
Dec 2, 2016 by Gerente de reservas, Hotel Management
Muchas gracias por sus comentarios lamentamos deberas los percanses que tuvo con respecto a sus habitaciones, estamos trabajando en ofrecer un mejore servicio, y espor esto que nos encontramos en remodelación, esperamos que en su proxima visita le pueda tocar una de nuestras nuevas y remodeladas habitaciones.
4 out of 5
by A verified traveler from US

Posted Nov 12, 2016
Location: Everything is nearby walking distance
Room size was great but bathroomspace needs improved
Comment from Hotel Management
Dec 2, 2016 by Manager of reservations, Hotel Management
Thanks for your coments. We are working for you and we whan to ofher a better intalations and rooms. I hope you can come back.
4 out of 5
by A verified traveler from CANADA

LARGE ROOMS WITH COMFORTABLE BEDS AND GREAT STAFF

Posted Oct 27, 2016
Pros: 1. THE STAFF 2. THE SIZE OF THE ROOMS AND COMFORT OF THE BED 3. THE QUIETNESS 4. THE SECURITY 5. THE BREAKFAST BUFFET
Cons: 1. PERHAPS EXPANDING THE SELECTION OF TELEVISION CHANNELS TO INCLUDE SPORTS CHANNELS:):) 2. WIFI RECEPTION - DEPENDS ON WHERE YOUR ROOM IS LOCATED
Location: THE HOTEL IS 4 BLOCKS FROM THE HISTORICAL DISTRICT OF GUADALAJARA AND IS LESS THAN 10 MINUTES WALK FROM A HUGE INDOOR MARKET.
I STAYED AT THE HOTEL FOR A TOTAL OF 12 DAYS AND ENJOYED MY STAY. ALL OF THE STAFF SPEAK GOOD ENGLISH AND ARE VERY FRIENDLY AND HELPFUL. IN SPITE OF THE FACT THAT THE HOTEL IS UNDER RENOVATION, IT WAS RELATIVELY QUIET. IT IS A VERY SECURE HOTEL, REPLETE WITH NIGHT SECURITY AND IS CLOSE TO THE HISTORICAL AREA OF GUADALAJARA WITH IT'S MAGNIFICENT OLD COLONIAL STYLE BUILDINGS, AS WELL AS THE LARGEST INDOOR MARKET IN THE LATIN WORLD. TRANSPORTATION IS BASICALLY A FEW STEPS FROM THE HOTEL, WITH MANY FREQUENT BUSES AND TAXIS ABOUND. THE HOTEL ALSO HAS A FANTASTIC BREAKFAST BUFFET FOR ONLY 85 PESOS, WHICH INCLUDES 8 HOT ITEMS, TOAST, FRESH CUT FRUIT, APPLE, GRAPEFRUIT AND ORANGE JUICE, AS WELL AS MILK AND COFFEE. I WOULD STAY HERE AGAIN AND RECOMMEND IT TO OTHERS.
Comment from Hotel Management
Dec 2, 2016 by manager of reservatios, Hotel Management
thank for your coments, we are working to ofter a better please.
3 out of 5
by A verified traveler from Tijuana

Centrico

Posted Oct 18, 2016
Location: centrico y cerca de la comida la chata
Al momento de llegar al hotel como llegamos temprano nos cobraron un extra de 80 pesos para ya que no era la hora del check in.. ( ningun problema con eso) pero al momento de darnos la habitacion , al parecer tenian tiempo sin usarla las sabanas olían a humedo y viejo, pedimos que las cambiaran y no hubo ningun problema con ello...
Comment from Hotel Management
Dec 2, 2016 by gerente de reservaciones, Hotel Management
Lamentamos mucho el insidente de sus sabanas, esteremos mas al pendiente con la limpieza en las habiciones. Estamos trabajando para ofrecer un mejor servicio para nuestros huespedes.