Ratings based on 166 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio, tx

Nice hotel needs a little TLC

Posted Sep 23, 2017
Stay was nice, breakfast area was hot no ac and only 1 window open... pool needs updating and room was mostly clean found grape vine on floor next to bed at check in... staff was friendly and helpful ice machine didn’t work morning of checkout
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Beautiful hotel

Posted Sep 11, 2017
Excellent stay clean hotel great staff breakfast great
3 out of 5
by A verified traveler

Nice hotel, but terrible service

Posted Jul 5, 2017
Very good hotel, comfortable, but the staff is not the best, another thing is they offer free breakfast, horrible, cold foods
Comment from Hotel Management
Jul 7, 2017 by Gabriela Bolanos, Reservations Manager, Hotel Management
Dear guest: We thank you for your valuable feedback, we regret any inconvenience that have happened during your stay, and please accept our sincerest apology for failing to meet your expectations. Kindly be informed that your comments have been communicated with the management for enhancement and we will highly appreciate if you could contact us for more details. Again please accept our apology and looking forward to welcoming your back.
5 out of 5
by MIGUEL

Best sleep of my life!

Posted Jun 19, 2017 on Hotels
Very relaxing and comfortable.
Comment from Hotel Management
Jul 5, 2017
Dear guest: Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations,. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Gabriela Bolanos, Reservations Manager
5 out of 5
by Timothy

Good place for the cost

Posted May 26, 2017 on Hotels
Older hotel but in pretty good shape. My glass shower door would drag on the floor and make an awful screeching noise. Comfy bed, good A/C and hot shower with good water pressure. Did the job for a business trip. It's nice having some good restaurants within walking distance since we did not have a car.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, everything we needed to do business

Posted Apr 24, 2017
Everything was fine, very comfortable, people very friendly
Comment from Hotel Management
May 3, 2017 by Rosario Romero, Hotel Management
We really appreciate your preference and comments; Hope to see you soon! Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Nice hotel and comfortable.. Close to everything👏

Posted Mar 22, 2017
My experience was very nice... All the staff very frendly and full service very comfortable. Without doubt my next stay will do at 5 Points Hotel. Thank you very much🙏👍☺ Enrique
Comment from Hotel Management
Mar 24, 2017 by r.romero, Hotel Management
Dear Enrique, We appreciate your comments, we´ll be glad to host you in your next visit to the city. Best Regards. Rosario Romero.
5 out of 5
by A verified traveler from r

great place to stay

Posted Mar 14, 2017
I will definitely stay in this hotel again. Everything was clean and modern. we loved the breakfast because it had so many options to choose from.
Comment from Hotel Management
Mar 14, 2017 by r.romero, Hotel Management
Dear Erica, We appreciate your comments and preference! Hope to see you soon. Best Regads.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Monterrey

Posted Mar 12, 2017
It has been 2 years since I stayed at this hotel. Everything looks same but I disappointed with amenities and cleaness which are different from the past stays.
Comment from Hotel Management
Mar 16, 2017 by Rosario Romero, Hotel Management
Dear Greg, We appreciate your comments and preference. Please accept our apology for not meeting your expectations during your stay. We will take care about your suggestions regarding amenities and cleaness. Hope to see you soon! Rosario Romero. Ecommerce Coordinator.
5 out of 5
by Roberto Carlos

This traveler left a rating score only Posted Dec 22, 2016 on Hotels