Ratings based on 133 Verified Reviews

3.9 out of 5
71% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Nice hotel but with problems

Posted Nov 29, 2017
I reserved a suite as I wanted a higher quality experience. Unfortunately 2 of the 3 days I stayed here there was no hot water in the showers. Parking is very limited and tight. The WIFI did not work with my cell my entire trip. Hotel is nice and in a good area but will not be staying here again. Lucerna is cheaper and my stays there have always been 5/5 stars.
1 out of 5
by A verified traveler

Not hot water

Posted Nov 14, 2017 on Hotels
The hotels looked cool ut there was no hot water and a lot.of cigwrrete asa
5 out of 5
Recommended
for Everyone
by A verified traveler from california

great experience

Posted Sep 3, 2017
This hotel was a great experience and i recomend to everybody to stay
Comment from Hotel Management
Sep 8, 2017 by Linette Pompa, Hotel Management
Thank you for your comments, we are committed to continue improving our service and attention to our customers and friends.
5 out of 5
by jose

Great hotel

Posted Aug 17, 2017 on Hotels
Great hotel close to everything
Comment from Hotel Management
Aug 25, 2017
We welcome the positive perception that you usually have of our services. Having received your comments, we are committed to continue improving our service and care for our customers and friends.
4 out of 5
by Jerry

No hot water as usual !!

Posted Jul 7, 2017 on Hotels
Very nice carpeted room. Nice bath and huge shower, however, no hot water. Very limited parking. I pity the travelers that get here late. They will be parking on the street. The pool was not available due to a special event and no compensation was offered nor accepted.
Comment from Hotel Management
Aug 25, 2017
We welcome the positive perception that you usually have of our services. Having received your comments, we are committed to continue improving our service and care for our customers and friends.
4 out of 5
by Jesus

Posted Jul 4, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017
Nos congratula la percepción positiva que en lo general tiene de nuestros servicios. Haber recibido sus comentarios, nos comprometemos a seguir mejorando nuestro servicio y atención para nuestros clientes y amigos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view and close to everything in the city

Posted May 2, 2017
Good area and great view to the city really convenient location close a church as well
4 out of 5
Recommended
for Everyone
by A verified traveler

Culiacán Stay

Posted Apr 14, 2017 on Orbitz
The stay was pleasant. The room was clean and spacious. I loved the snacks given to us out of courtesy.
Comment from Hotel Management
Apr 28, 2017 by Linette Pompa, Hotel Management
We appreciate your comments, we welcome them to continue improving our service and attention to our customers and friends.
3 out of 5
by A verified traveler

Posted Mar 4, 2017
Hotel is in good location but its old. Needs to be remodeled.
Comment from Hotel Management
May 29, 2017 by Linette Pompa, Hotel Management
We appreciate your comments, we welcome them to continue improving our service and attention to our customers and friends.
5 out of 5
by Ali

This traveler left a rating score only Posted Jan 25, 2017 on Hotels