Ratings based on 43 Verified Reviews

3.1 out of 5
59% of guests recommend
3.5 Room cleanliness
2.8 Service & staff
3.7 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by Lloyd from Hometown

Terrible and NO support from hotels.com

Posted Aug 3, 2016 on Hotels
Hotel was no representative of what we purchased. 1. The hotel had NO water for two of the three days and we were not advised of this on either occasion. 2. The wi-fi is only available in reception. This is a serpate building that is only open weekdays from 8.30 am until 8.30pm. 3. Room was painfully tired 4. Holes in walls and plugs hanging off. 5. Air conditioning was at best poor. 6. Out of hours there is no option to get clean linens or towels. 7. Contacted hotels.com on a very expensive phone call for in excess of 35 minutes and was promised call backs and vouchers. Still nothing received.
3 out of 5
by hans p from exeter

sad to see things going down hill

Posted Jun 14, 2016 on Hotels
This place has all the ingredients for a great wedding cake, but the pastrie chef was absent!!!
4 out of 5
Recommended
for Couples
by A verified traveler from Washington, DC

Unexpected Pleasantry

Posted Jan 14, 2016
Pros: We liked that the place felt like a hideaway. The staff was friendly and accommodating and the rooms were surprisingly larger than anticipated.
Cons: Bed mattresses could be softer and better wi-fi connections. Wi-fi only in the reception area which is in a different building than the rooms.
Location: The location is semi-remote but 5 minute drive to Center St. Francois. The island is small enough that everything is nearby by rental car ( a must).
Very nice facility that is off the beaten path. Located on the far eastern end of the island just pass the touristy area of St. Anne. Has a nice quiet pool and the beach is within a 5 minute drive or 10 min bike ride away. Very quiet and peaceful with a spa and daily workout activities for those who want to maintain activity while there. 5 minute drive to the Center of St. Francois to go shopping for food/art/clothes. Those traveling there should know some French and have an appreciation for French/Caribbean norms. Great appreciation for the Guadaloupe after this visit and plan to return and stay at this location. Not yet tarnished by too many visitors outside of France so has a laid back feel to it. If you stay at this location, please try Au Colombo restaurant. The food there is incredible!!!
1 out of 5
by A verified traveler

Drilling at 7:45 am

Posted Jan 6, 2016
Awoken at 7:45 am by drilling in the building concrete walls. We're not talking about simple noise here, it's penetrating, such that you can't hear each other talking in the room! That went on intermittently for over 3 hours. Staff was completely incompetent, claiming it was not the hotel, but the contractor of a private unit owner, who refused to stop when told so....
3 out of 5
Recommended
for Everyone
by A verified traveler from Cannes

Nice plantation for discovering east guadeloupe

Posted Dec 14, 2014
Cons: wifi only in lobby
just on nigth during a business trip. Wish i cannot stay more
2 out of 5
by A verified traveler

Shouldn't be rated as 4 star hotel

Posted Jan 23, 2012
I wouldn't recommend this hotel. It's overpriced and the customer service is extremely poor.
2 out of 5
by Matt from Detroit, MI

a great hotel, 20 years ago

Posted Jan 6, 2012
Pros: Quiet neighborhood, good room size and friendly staff.
Cons: 4 star price for a 2 star hotel, aging hotel in need of a complete overhaul, staff on "island time".
Location: Quiet neighborhood, only a short drive away from the lively marina with shops and restaurants and the golf course.
This hotel has seen much better days. Certainly not a 4 star hotel anymore that would justify the steep price charged. It looks like large parts of the original hotel complex have been sold and are now separated by a fence from the hotel. The remaining buildings probably do not generate enough revenue for the upkeep. There were a few new pieces of furniture in the room, but the majority is aging. This applies for the rest of the hotel too, some renovation has been completed, nice new furniture around the pool, but the walkways urgently need an overhaul, as do the elevators, and at the seating area at the bar the seat covers were covered in mold so nobody on his right mind would sit there. The room, we had a duplex unit, was spacious with a good sized outdoor area. Quite nice breakfast buffet too. The staff was friendly, but works "on island time", so do not expect timely and efficient service or room readiness at the time it is promised. In summary a hopelessly overpriced hotel in 2 star condition that needs a complete overhaul, but most likely will never get it.
2 out of 5
by A verified traveler from London, united kingdom

Disappointing

Posted Mar 1, 2011
The hotel is advertised as a 4 star but realistically will meet only just 3 stars Staff is not at all motivated and does not try to make your stay one to remember positively. Anything asked seems to be to much and will be solved tomorrow. The breakfast lacks absolute diversity and it has been 7 days the same bland White bread and mini croissants and pain au chocolat Definitely not up to western standards The big exeptions is the swimming pool and the independent restaurant
4 out of 5
Recommended
for Couples
by A verified traveler from Montreal

Nice hotel, ordinary restaurant

Posted Feb 18, 2010
Hotel is well located, quiet, not new, but in fairly good condition and generally clean. Restaurant however is in need of renovations, but food is okay. Magnificent swimming pool, great for children as well as adults.
4 out of 5
Recommended
for Everyone
by A verified traveler from magny les hx

Appart-hôtel agréable et très sympatique

Posted Apr 17, 2017
Pros: Le côté fonctionnel avec la grandeur du duplex pour une famille de 4 pers, sa kitchenette et la terrasse bien équipée + la grande piscine.
Cons: Si beaucoup de touristes autour de la piscine mettre qq parasols en plus.....
Location: À proximité pointe des châteaux, anse de la porte d'enfer et anse à eau entre St Francois et le Moule.
Revenons de 10j passés à l'hôtel la Plantation en famille 4 pers à Saint Francois. Appart hôtel duplex spacieux et très fonctionnel face à la piscine (avec 2 wc très appréciables). En plus du linge de toilette, serviettes de piscine également fournies par la résidence. Début du séjour très calme avec peu d'occupants. Étions seuls dans cette très grande piscine accessible même tard le soir. Fin de séjour au wk de Pâques avec plus de monde et donc plus de bruit mais cela ne tenait qu'à nos voisins très adeptes de la musique Zouk du matin au soir.... sinon très calme. Petits déjeuners très bien : pain, confiture Nutella, viennoiseries, chocolat café, jus de fruits et assiettes de fruits frais et toujours servis par du personnel très gentil ! À recommander pour un séjour sur st Francois
Comment from Hotel Management
May 20, 2017 by commercial, Hotel Management
Nous vous remercions de votre commentaire. Cordialement.