Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of Guam Reef Hotel

4 out of 5
Guam Reef Hotel
1317 Pale San Vitores Road, Tamuning

Reviews

8.4

Very Good

Rating 10 - Excellent. 473 out of 1004 reviews" "
Rating 8 - Good. 339 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Vilma, Dededo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view from our room is breathtaking and infinity pool is great!
Stayed 1 night in Apr 2024

6/10 Okay

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel has clearly seen better days and is in desperate need of a complete renovation. The staff, however, are very cheerful, helpful and efficient.
Stayed 1 night in Mar 2024

10/10 Excellent

Osamu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guam Reef Hotel on Apr 9, 2024
Guam Reef Hotel would like to thank you for choosing and staying at the hotel. Your positive review is greatly appreciated. Please pay us another visit soon.

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On beach, lots of restaurants selections.
Stayed 2 nights in Feb 2024
Response from Guam Reef Hotel on Feb 27, 2024
Thank you. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated and we hope to be your choice of accommodation again on your next trip to Guam.

10/10 Excellent

Nathaniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water fountain in the room. Definitely a GREAT idea.
Stayed 1 night in Feb 2024
Response from Guam Reef Hotel on Feb 7, 2024
We are overjoyed that you were satisfied with your stay here at Guam Reef Hotel. We hope that this is not the last and you'll visit us again soon.

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk, service and maintenance teams are great. Everyone was very professional, friendly and courteous. Appreciate the accommodations when a challenge was found. Thank you Michael for helping resolve ac issue! Thank Jacky for your information assist and getting items resolved quickly. The area is beautiful! Needs some modernizing and brightness…still a nice place for resting while taking the outdoor vacation activities.
Stayed 7 nights in Jan 2024
Response from Guam Reef Hotel on Feb 3, 2024
We are extremely grateful for your kind words. Our staff will definitely be happy to hear about your appreciation. We are continuously working on improving our hotel and services. I hope you pay us a visit again on your next visit to Guam.

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hallway we were in smelled like cigarettes in some areas. Staff and service was great.
Stayed 7 nights in Jan 2024
Response from Guam Reef Hotel on Feb 3, 2024
Your kind words are highly appreciated and keep us working towards giving a better and excellent service. However, we would like to apologize for the hallways. We understand that this is a concern and have made sure that it is cleaned well. Not just the hallways but the hotel as a whole. Thank you for bringing this to our attention. We hope to be given another chance to serve you again on your next visit to Guam.

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Had to try several ice machines before finding a working one. Pool is really nice. Beach is just down a few steps. Reasonably priced breakfast options. Beach/ocean view from our room was fantastic.
Stayed 2 nights in Jan 2024
Response from Guam Reef Hotel on Feb 3, 2024
Hafa Adai! We’ve passed your wonderful review onto our team. Thank you so much for taking the time to leave a review about your stay here at Guam Reef Hotel.We've recently checked the ice machines on each floor and we are now down to fixing few units. This should be completed anytime soon. We hope to see you again soon on your next visit to Guam.

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guam Reef Hotel on Feb 3, 2024
We truly apologize that we did not live up to your expectations fully. We will certainly work harder to make sure that our guests are satisfied. If you have time, we would want to know more how we could have made your stay enjoyable.

8/10 Good

Noel

Response from Guam Reef Hotel on Jan 17, 2024
We are happy to know that all your needs are met during your stay. Guam Reef Hotel is always ready to accommodate you on your next trip Guam.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guam Reef Hotel on Feb 2, 2024
We truly apologize that we did not live up to your expectations fully. We will certainly work harder to make sure that our guests are satisfied. If you have time, we would want to know more how we could have made your stay enjoyable.

6/10 Okay

Christian

Traveled with family
Disliked: Staff & service
Management put trainees to check-in/check-out customers. There were a lot of them under a senior staff. One looked frantic as she went to attend to guests. I guess they’ll need training, especially in customer relations (i.e., be friendly and speak as if we are valued).
Stayed 1 night in Dec 2023
Response from Guam Reef Hotel on Feb 3, 2024
Hafa Adai! Thank you so much for taking the time to give us your feedback. We know how important this is and agree with you. We have communicated this matter with the appropriate team to schedule our staff's training. We know that customer service is one of the cores of the business and that we shouldn't fall short on this. We do hope that you still consider us as your accommodation on your next visit to Guam.

8/10 Good

David, APO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guam Reef Hotel on Jan 15, 2024
We are delighted to know that you enjoyed your stay and our services. We really hope that we will have the pleasure of welcoming you back again here at Guam Reef Hotel.

8/10 Good

Motoaki

Stayed 4 nights in Dec 2023
Response from Guam Reef Hotel on Jan 5, 2024
We appreciate your positive feedback about Guam Reef Hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to Guam again soon, don’t hesitate to call us.

8/10 Good

Christoph

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Gute Lage aber altes Hotel
Nettes Hotel ab sehr guter Lage. Aber das Hotel ist in die Jahre gekommen und dürfte renoviert werden. Auch die Bar- und Essensmöglichkeiten sinf sehr beschränkt. Würden aber gerne wieder kommen.
Stayed 7 nights in Dec 2023
Response from Guam Reef Hotel on Jan 5, 2024
Thank you for sharing your experience here in Guam Reef Hotel. We will continue to strive harder to make our guests more comfortable during their stay. We hope to welcome you again as our guests.

10/10 Excellent

YONG JU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guam Reef Hotel on Dec 26, 2023
We are happy to know that all your needs are met during your stay. Guam Reef Hotel is always ready to accommodate you on your next trip Guam.

10/10 Excellent

JAEHYUG

Stayed 3 nights in Dec 2023
Response from Guam Reef Hotel on Dec 26, 2023
Your satisfaction is what keeps us driven towards providing an excellent service to our guests. We hope to welcome you again here at Guam Reef Hotel.

8/10 Good

Carl, Hagatna

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Guam Reef Hotel on Dec 19, 2023
We are delighted to hear that you enjoyed your stay and our services. We really hope that we will have the pleasure of welcoming you back again here at Guam Reef Hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was the second stay for me after 8 years. Facilities have now gotten old.
Stayed 3 nights in Dec 2023
Response from Guam Reef Hotel on Dec 18, 2023
We are happy to know that all your needs are met during your stay. We understand that there is a lot to improve and we will all be working towards giving the best to our guests.

10/10 Excellent

Jeseung

Stayed 2 nights in Dec 2023
Response from Guam Reef Hotel on Dec 12, 2023
We are delighted to hear that you enjoyed your stay and our services. We really hope that we will have the pleasure of welcoming you back again here at Guam Reef Hotel.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guam Reef Hotel on Dec 12, 2023
Your satisfaction is what keeps us driven towards providing an excellent service to our guests. We hope to welcome you again here at Guam Reef Hotel.

10/10 Excellent

MASAYUKI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 3 nights in Nov 2023
Response from Guam Reef Hotel on Nov 30, 2023
Your positive review about your stay here at Guam Reef Hotel is really appreciated. We love making our guests’ days and we can’t wait to have the opportunity to make you smile again! Thanks for staying with us.

10/10 Excellent

Hirohisa

Stayed 3 nights in Nov 2023
Response from Guam Reef Hotel on Dec 19, 2023
Hafa Adai! We are glad that you enjoyed your stay with us. We hope to see you again here at Guam Reef Hotel.

2/10 Terrible

KENGO

Stayed 2 nights in Nov 2023
Response from Guam Reef Hotel on Dec 19, 2023
We truly apologize that we did not live up to your expectations fully. We will certainly work harder to make sure that our guests are satisfied. If you have time, we would want to know more how we could have made your stay enjoyable.

10/10 Excellent

Jiyoung

Stayed 3 nights in Nov 2023
Response from Guam Reef Hotel on Dec 18, 2023
Hafa Adai and thank you for choosing Guam Reef Hotel as your accommodation in Guam. We are glad you enjoyed your time here and hope to see you again in the future!

2/10 Terrible

NOBUAKI

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
バルコニーの手すりが1本欠落していて、子供には大変危険で有るにも関わらず、補修なりをした形跡もない。 このホテルの危機管理意識の欠如は、ホテル運営する企業とは考えられない程最低レベル。 グアムを訪れる計画のある方たちには絶対勧めません。
Stayed 3 nights in Nov 2023
Response from Guam Reef Hotel on Nov 30, 2023
Thank you for taking the time to share your valuable feedback with us. We understand your concerns about the missing balcony railing. We want to assure you that the safety and well-being of our guests are of utmost importance to us.Please accept our sincere apologies for any inconvenience this may have caused. We have immediately raised this with our maintenance team. You have their assurance that they will be working diligently to fix this and ensure that repairs are completed promptly.Once again, we appreciate your feedback and hope you will consider giving us another opportunity to serve you in the future.

4/10 Poor

Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
To begin, this has to be one of the cleanest hotels that I have ever stayed in and the staff were kind, it's location is also prime. I did some research and decided to give the Guam Reef a try. However, I cannot ignore that it is severely outdated. Despite the cleanliness, I need to acknowledge the following. 1. Our room wasn't ready at 3 PM, it was ready a few minutes past 3, but smelled of strong cleaning agents. 2. Our room was hot, the hallway was colder than our room and this was our biggest complaint. 3. On the first night, the coldest that our shower could get was a little above warm. This was most uncomfortable with a hot room. We had 4 travelers but were only refilled with 2 towels when we prepared them for replacing. 4. Parking - it fills up rather quickly at night but there's sufficient parking available. It is a bit of a walk from the lobby. I really wanted to write a positive review, but I cannot since this was one of my least favorite stays while on Guam.
Stayed 3 nights in Nov 2023
Response from Guam Reef Hotel on Nov 30, 2023
Thank you for giving us this detailed feedback. We put highest importance in what our guests have to say. Let us start off by saying we are extremely sorry for the inconvenience. We have raised all your concerns to the appropriate team and will make sure that all the necessary repairs & resolution are completed immediately. We also want to assure you that we are actively exploring ways on how to improve our guests’ experience. Once again, thank you for choosing Guam Reef Hotel. We value your patronage and hope to welcome you back under more favorable circumstances.

10/10 Excellent

donghyeon

Stayed 2 nights in Nov 2023
Response from Guam Reef Hotel on Nov 21, 2023
Your satisfaction is what keeps us driven towards providing an excellent service to our guests. We hope to welcome you again here at Guam Reef Hotel.

6/10 Okay

young hoon

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Guam Reef Hotel on Nov 17, 2023
We appreciate your feedback and are aware that there is a lot more that needs to be improved. We will strive harder for giving a better service. It would be great if we could have the opportunity to accommodate you better in the near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Guam Reef Hotel on Nov 16, 2023
We are delighted that you enjoyed your stay here at Guam Reef Hotel. It will be our great pleasure to serve you again as our guest.

6/10 Okay

EIKO

Stayed 3 nights in Nov 2023
Response from Guam Reef Hotel on Nov 9, 2023
We truly apologize that we did not live up to your expectations fully. We will certainly work harder to make sure that our guests are satisfied. If you have time, we would want to know more how we could have made your stay enjoyable.

6/10 Okay

Saengyon

Stayed 4 nights in Oct 2023
Response from Guam Reef Hotel on Nov 7, 2023
We truly apologize that we did not live up to your expectations fully. We will certainly work harder to make sure that our guests are satisfied. If you have time, we would want to know more how we could have made your stay enjoyable.

10/10 Excellent

JAMES

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guam Reef Hotel on Nov 2, 2023
We are happy to know that all your needs are met during your stay. Guam Reef Hotel is always ready to accommodate you on your next trip Guam.

10/10 Excellent

Buck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guam Reef Hotel on Oct 31, 2023
Hafa Adai! We are glad that you enjoyed your stay with us. We hope to see you again here at Guam Reef Hotel.

10/10 Excellent

kenichi

Stayed 2 nights in Oct 2023
Response from Guam Reef Hotel on Oct 30, 2023
Your satisfaction is what keeps us driven towards providing an excellent service to our guests. We hope to welcome you again here at Guam Reef Hotel.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guam Reef Hotel on Oct 26, 2023
Thank you. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated and we hope to be your choice of accommodation again on your next trip to Guam.

8/10 Good

Michael Kent, Sendai

Stayed 3 nights in Oct 2023
Response from Guam Reef Hotel on Oct 23, 2023
We are happy to know that all your needs are met during your stay. We understand that there is a lot to improve and we will all be working towards giving the best to our guests.

4/10 Poor

NORIKO

Stayed 5 nights in Sep 2023
Response from Guam Reef Hotel on Sep 28, 2023
We appreciate you sharing your review. We believe in providing an excellent service and we are truly sorry to hear that the hotel did not meet your expectation. We will work on this and hope that you consider staying with us again in the future.

10/10 Excellent

Shunta

Stayed 4 nights in Sep 2023
Response from Guam Reef Hotel on Sep 28, 2023
We are overjoyed that you were satisfied with your stay here at Guam Reef Hotel. We hope that this is not the last and you'll visit us again soon.

10/10 Excellent

Michael

Stayed 4 nights in Sep 2023
Response from Guam Reef Hotel on Sep 24, 2023
We are overjoyed that you were satisfied with your stay here at Guam Reef Hotel. We hope that this is not the last and you'll visit us again soon.

10/10 Excellent

Patricia

Great hotel.
Stayed 1 night in Sep 2023
Response from Guam Reef Hotel on Sep 18, 2023
Hafa Adai and thank you for choosing Guam Reef Hotel as your accommodation in Guam. We are glad you enjoyed your time here and hope to see you again in the future!

10/10 Excellent

Ayako

Liked: Staff & service
Stayed 6 nights in Sep 2023
Response from Guam Reef Hotel on Sep 15, 2023
Hafa Adai and thank you for choosing Guam Reef Hotel as your accommodation in Guam. We are glad you enjoyed your time here and hope to see you again in the future!

8/10 Good

Vera neide, Nerima-ku Tokyo

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Hi ! It’s was not my first stay at Guam Reef Hotel’ but during the pandemic and restart of normal daily life, the hotel has been really in bad conditions. General bad condition ! But as usually the wonderful staff made us feel cared about. I hope the property get a treat .
Stayed 4 nights in Aug 2023
Response from Guam Reef Hotel on Sep 1, 2023
Hafa Adai! Our staff will be delighted to hear about your appreciation. We will extend your comments to them. We understand that there is a lot that needs to be improved and we thank you also for giving a feedback about it. We will certain work on the betterment of the hotel as a whole for the satisfaction of our valued guests like you. We hope you consider us again on your next visit to Guam.

10/10 Excellent

dongik

Stayed 1 night in Aug 2023
Response from Guam Reef Hotel on Sep 1, 2023
Hafa Adai and thank you for choosing Guam Reef Hotel as your accommodation in Guam. We are glad you enjoyed your time here and hope to see you again in the future!

8/10 Good

Masahiro

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guam Reef Hotel on Aug 28, 2023
We are happy that it was a pleasant experience for you. We will continuously work on providing a better service to our guest. We look forward to serving you again.

8/10 Good

REYNALDO

Traveled with family
Liked: Cleanliness, staff & service
The stay at Reef was as expected. The hotel is old but in ok condition. There is some pressure washing or paint needed on the exterior and some touch up in the interior. Minor things need to be looked at like pulling the weeds on the building that are growing, wiping down the glass windows etc.
Stayed 9 nights in Aug 2023
Response from Guam Reef Hotel on Aug 25, 2023
Hafa Adai and thank you very much for staying at Guam Reef Hotel. We appreciate your time spent to give us your feedback. We shared your comments with the management and will keep working on enhancing our services and facilities so that our guests have better experience inside and outside our hotel. Your comments are a big help. We always welcome what our guests have to say. We hope to welcome you again here on your next visit to Guam.

8/10 Good

HARUYO

Stayed 4 nights in Aug 2023
Response from Guam Reef Hotel on Aug 28, 2023
Hafa Adai and thank you for choosing Guam Reef Hotel as your accommodation in Guam. We are glad you enjoyed your time here and hope to see you again in the future!

8/10 Good

YOSHIKO

Stayed 4 nights in Aug 2023
Response from Guam Reef Hotel on Aug 28, 2023
Hafa Adai and thank you for choosing Guam Reef Hotel as your accommodation in Guam. We are glad you enjoyed your time here and hope to see you again in the future!

8/10 Good

Soohyun

Reasonable Hotel in Guam (amazing view)
i would like to visit again after the renovations post-typhoon. The view from the room was absolutely amazing and the price for the room was reasonable compared to the view. Swimming pool had amazing view as well !! Water fountain(?) in the room was unbelievably comfortable. thank you for that.
Stayed 3 nights in Aug 2023
Response from Guam Reef Hotel on Aug 22, 2023
We are delighted that you enjoyed your stay here at Guam Reef Hotel. It will be our great pleasure to serve you again as our guest.

4/10 Poor

Sachiyo

Stayed 1 night in Aug 2023
Response from Guam Reef Hotel on Sep 8, 2023
We would like to know more about how we could have given you a better service. We are truly sorry that the experience you had here did not match your expectation. We can assure you that we always try our very best to satisfy our guest requests.