Ratings based on 638 Verified Reviews

3.4 out of 5
72% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Apr 13, 2017
No sauna, no whirlpool, gym in very bad condition, but everything presented very nicely on their website. Hotel room never was cleaned properly. Very noisy neighborhood, one wing is above a compressor making noise 24 hours a day, the other wing is above the recreational area of PIC hotel, very noisy from 07:00 to 22:00.
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, New York

Great view of the area

Posted Mar 11, 2017
Fast check-in, great employees, great location right next to the beach.
1 out of 5
by A verified traveler

Poor experience

Posted Jan 13, 2017 on Hotels
The place was terrible for the price .H
4 out of 5
Recommended
for Everyone
by A verified traveler

Rooms need to be updated

Posted Jan 8, 2017
Pros: The location and the spectacular view
Cons: Upgrade the beds and bathrooms, flat screen TV.
Location: Very close to a lot of restaurants and shopping. Beach access from the hotel.
The hotel, beach access, pool, restaurants, and hotel staff were great. Only the rooms were a little outdated. Very nice location, close to a lot of shopping and restaurants. Our room was on the west side facing the water park of the Pacific Island club hotel, a little noisy. The TV was not a flat screen and the power button was broken. I wanted a king bed but got 2 double beds. One bed was comfortable but the other bed you sank into the middle. For the price we paid, the rooms should have been better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for work on Guam.

Posted Dec 8, 2016
Pros: Easy to get to destinations outside the crowded hotel area of Tumon. Breakfast buffet starts at 0600. Security personnel in parking structure.
Cons: Parking structure is occasionally full in the early evening because of functions. Parking for hotel guests should always be available.
Location: Access to short stretch of beach. Japanese WWII pill box between pool and beach.
The hotel stay was almost 4 weeks while working on projects at Andersen AFB and Guam Naval Base.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice stay

Posted Nov 18, 2016
Great checkin experience and prompt. Room was satisfactory and clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with friendly staffs!

Posted Nov 1, 2016
Staffs are friendly and committed. Nice beach view from the balcony.
3 out of 5
Recommended
for Everyone
by A verified traveler from yokohama

Posted Oct 8, 2016
Pros: Pretty Korean women
Cons: Prices
Location: Close to uso
Good but expensive for no reason, otherwise good. Llllllllllllllllllllllllllll
3 out of 5
by A verified traveler

Posted Aug 22, 2016 on Hotels
They gave us two twin beds pushed together instead of a king size that we requested.
3 out of 5
by A verified traveler from North Carolina

This place looks like it was real nice long ago.

Posted Aug 19, 2016
The hotel had a great staff. The hotel needs some upgrading. The bathroom plumbing leaked and was dated. The common areas were clean but dated also. Lots of wasted space. The room was quiet and the bed very comfortable. Nice location right on the beach