Posted Apr 13, 2016
The hotel is beautiful & upscale. The only thing lacking is the service is some respects. The check in people were always helpful in getting things done when others did not complete their duty. We needed to call for fresh towels (things taken out but not replaced), shampoo, soap, bottled water. Once the room wasn't cleaned & when we called their response was "Oh did you want it cleaned?". They did send someone right up. We reminded ourselves, many times, that this was Guam and things are a bit more lax here. The morning buffet was always very good with a variety of choices. We went every morning and if you sign up for their free club, you get a discount. Service here was excellent! The little store has very little. No books or magazines, cards... Come prepared. The Wi-Fi which is fairly new to the hotel is pretty dysfunctional!. Eventually they installed a box that solved the in room problem. A sim card is a great option. Our room had a gorgeous ocean view & balcony. Loved that. The bathroom is small & cramped & there is little room to put things down. There are blinds in the bathroom on a big glass window between the bathroom & the bedroom. This is great for letting natural light in from the main room but it also lets light into the bedroom if someone uses the bathroom in the middle of the night. The lights are dim throughout. But, like I said, a beautiful place.