Ratings based on 810 Verified Reviews

3.9 out of 5
78% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Overall ok but bit too old

Posted Apr 15, 2017
Pros: The swimming pool was great. But there's not enough sign, we didn't know there was a family pool on the other side until the last day.
Cons: Hopefully they can renovate their rooms in a near future
Location: The Guam Premium outlets is only 4 mins driving away, very convenient. Hotel also provides free shuttle every 40 mins.
The first night there was no hot water for shower, water was barely warm, and shower was super weak. The air-con was very noisy and not cold. We talked to the front desk the next morning, they sent an engineer who claimed it can't be fixed. However, from second night onwards, water became hotter. Then the third morning the air-con suddenly started dripping all over the floor. They sent engineer to fix again and it was much better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice Hotel on Beach

Posted Mar 24, 2017
Pros: Clean and comfortable room and great staff.
Cons: See comments above (the leak that wouldn't stop).
Location: WWII sites, historical places dating back to Spain's presence on the island, beautiful beaches, local eateries, welcoming culture.
The Sheraton Laguna has beautiful views, comfortable and clean rooms, good restaurants and more than one nice pool. We really enjoyed the breakfast buffet every morning with eggs/omelets made to order, ham & bacon, fresh fruit and cheeses, rolls and pastries and lots of lunch/brunch-type dishes. I would have given this hotel a perfect 5-star rating, but during our stay a ceiling leak developed in the living room of our suite that hotel engineers couldn't seem to fix. Thank goodness it was limited and out-of-the-way. Overall, we really enjoyed our 10-night stay here. And I can't say enough about the friendly, super nice staff.
4 out of 5
by Sarah

A Delightful Stay

Posted Dec 27, 2016 on Hotels
We stayed during Christmas time and the complimentary gift was lovely. The service was great but the rooms were a bit old. Other than that, the infinity pool, bar, restaurants, especially the bayside barbecue with the spectacular Chamorro performance was delightful. And to add on to that, the proximity to the sea and waking up to a rainbow stretched out on the ocean was amazing!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice staff

Posted Dec 16, 2016 on CheapTickets
Pros: staff
Cons: very comfort
Location: -
nice staff very fantastic slide! staff is very kine cheap! and depanki very nice
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 7, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from R.O.K

room condition is very good.the staffs are kind.

Posted Dec 5, 2016 on CheapTickets
during the vacation, the sheraton resort is very comfortable.
4 out of 5
by A verified traveler

Clean and Comfy

Posted Dec 2, 2016 on Hotels
The staff is very friendly. The room was nice and the bed was really comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2016 on Orbitz
Stayed for one night while in transit to Palau. Selected the Laguna for a nice stay - no real disappointments. Has some wonderful amenities (pool, grounds, shuttles) but hotel is a bit dated. For such a large property I am sure an update would be really expensive for the owners. Staff was very helpful and friendly. Only disappointment was the "club floor" lounge which was too noisy due to small children and food offering was limited although free. Would stay there again.
5 out of 5
by David

This traveler left a rating score only Posted Aug 11, 2016 on Hotels
2 out of 5
by A verified traveler from London

Not a family hotel!

Posted Aug 10, 2016
Requested additional bed once there we were told it was 400 dollars extra for 4 nights. In 4 days I was checked in with 3 different nationalities. Staff very inexperienced in general all sorts of mistakes! Beach is inacessible and far away to a sandy beach!