Ok by the beach
Posted Sep 30, 2016
Expensive will recommend anyone traveling to Costa Rica to go all inclusive , food and drinks over price plus 23% tax and 10 % tip already included on your bills concierge took 400 dlls for a trip we couldn't take when we ask for our money back he (Randall) ,he said we never gave him the money , we didn not reported this to
Management for not want it to extend our days since we did not like it and we do not know the laws there and afraid to make our vacation a nightmare
Comment from Hotel Management
Oct 5, 2016 by Eric_Gutierrez, Hotel Management
Thank you for taking your time to write and evaluate.
All our guests' comments are always welcome, both positive and negative; therefore, your feedback is very much appreciated.
In Costa Rica the tax is the 13% and the tip in restaurants and bars are 10%. So people don´t need to give a tip because it is included.
After reading your review we are confused about the $400, if the tour is not available usually the money is back to the guest. We are confused because you did not reported this to the management. Here at the resort we help everybody in averything they need.
Should you give us with another opportunity to welcoming you back again as our guest, we will be more than glad to be at your service.