Ratings based on 111 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler
its okPosted Nov 8, 2015
the staff and costa rica was great however my problem is more with the JW hotel design itself. If swimming in the ocean is important to you - not the place to stay. The pool is massive - with that said - there is not enough stairs located through out it to get out of it. We had an ocean front room which was great. The screen on the balcony is needed and nice that it roll up. The bathroom is strange. I have never stayed in a hotel where the toilet and the shower were together in one undivided space. Everything gets wet - weird. Also, if you are looking for a bar just to hang out in - maybe during or after sunset - not going to find it here. The one bar they had only had 6 very uncomfortable and short bar stools - not customer friendly at all The food was better than most large resorts of this type and the service was wonderful. They really go out out of there way.
for Everyoneby A verified traveler from Raleigh, NC
Beautiful resort on beach with best staffPosted Oct 12, 2015
We absolutely loved our stay at the JW Marriott. The staff were extremely friendly and helpful. The food was a little pricey, but excellent. The views were amazing from the infinity pools. Rooms were very nice and well attended to. We will definitely be back.
for Familiesby A verified traveler from California
The hotel was the best and the staff was excellentPosted Aug 22, 2015
Pros: We had a surprising and pleasing upgrade to a sweet. It was very nice of the staff to treat us like we have never been treated before.
Cons: Free shuttle to surrounding areas would be good business considering the Hotel is in an isolated area. There could be more to do for teenagers.
Location: A restaurant called Lola's at Aviana beach had a good vibe and good food. You could take surf lessons there and it is walking distance.
The people of Costa Rica were very nice and helpful. It was on of the best trips I have ever taken because of the way every one we encountered went out of their way to please us.
for Everyoneby A verified traveler
AmazingPosted Aug 15, 2015
Love these place wish I was still there. The staff the people te facilities everything is amazing.
for Everyoneby A verified traveler from b
Personaly playaPosted Aug 8, 2015
La atención del personal excelente. La playa muy rocosa con solo una pequeña laguna para bañarse en el mar, pero muy linda
for Everyoneby A verified traveler
Posted Jul 27, 2015
It was wonderful the most nice staff I have ever experience they made this vacations especial congratulations to all you guys
by A verified traveler from San Jose, CR
JW MARRIOT GUANACASTEPosted Jul 27, 2015
Pros: las instalaciones y la musica
Cons: atención al cliente.
Location: Mejores hoteles
La atención y servicio al cliente de la recepción y personas del bar es realmente muy bajo, me parece decepcionante, no lo recomendaría para nada, hay muchas mejores opciones. Pedimos una papas fritas y no quisieron traerlas porque ya estaba en 5 minutos cerraban la cocina y la atención que llegamos impresionante la mala cara y el trato poco amable de la mujer de la recepción.
for Everyoneby A verified traveler from Colorado
Wonderful location!!!!!!!!!!!!!!!Posted Jul 25, 2015
Pros: Location, location, location.
Cons: Check out glitches.
Even given the size of the hotel, the surroundings and pristine beaches make up for it. Location, location, location!
for Everyoneby A verified traveler from california
On the beachPosted Jul 22, 2015
Beautiful grounds several pools plenty of seating hotel is right on the beach very friendly staff, especially Douglas and Yordan who work poolside. Excellent lunches at poolside. Dinner buffet and sushi are nothing special. rooms are very spacious and comfortable
for Couplesby A verified traveler
nice.Posted Jul 21, 2015 on Hotels
Wonderful, except for no hot water in the shower. It was our 20th anniversary and after mentioning it we were treated to champagne and cake!