Overall very nice
Posted Dec 13, 2016
The hotel was for the most part very nice. We went on our honeymoon and before we left I had read reviews for the hotel prior to going so we kind of expected some stuff. Our room was in building 16, which was pretty far from everything. They did have shuttles that came and picked you up and brought you wherever you wanted in the resort whenever you wanted, but wish everything was a little more closer. The pillows in our room were HORRIBLE, and to get a better pillow you had to pay $20. The food at the buffet each night was edible, but nothing great. I guess that's why they give you a maximum of 2 reservations at the specialty restaurants they have, because otherwise everyone would be there every night. The food at the specialty restaurants were amazing. We knew this was an adults only resort, which sounded great, but there was a lot of older couples there. The beach was beautiful, but we thought there would be a bar on the beach, but it was a little bit of a walk to get to the "beach bar" because it wasn't directly on the beach. They had listed a "romantic dinner" you could have set up that says its in a secluded area on the resort, and we wanted to do that for our last night there, but it actually ended up just being a table at one of the special restaurants with rose petals on the table. Nothing secluded about it. The staff was very nice.
Comment from Hotel Management
Dec 16, 2016 by Jean Marie Prudencio, Hotel Management
Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.
We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team.
Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.
Jean Marie Prudencio