Nice resort with beautiful grounds
Posted Sep 10, 2016
I was initially worried about the weather, as I visited during the wet season (early Sept.) and the google forecast predicted rain and thunderstorms everyday. It rained hard my first day, but thereafter, the weather was beautiful! The hotel grounds were beautiful. The service was impeccable! Please keep in mind that I went during the week for rest and relaxation. It was slow, but became busy as the weekend approached. Luckily I was leaving because I noticed you had to wait to get into restaurants, etc. I'm also not sure how crowds affect service provision. The buffet food was decent. Loved the Italian restaurant. It took a while to relax on the beach as people are constantly approaching you to offer you tours, massages, etc. It was kind of annoying. My only real complaint was my room. It could've really used an update. The closest door was broken, as well as the screen door to the balcony. The room didn't look swept and the bathroom tub had stains. There was also an issue with the water where we stayed. Has to use bottles water to brush. In the hotel's defense, I never asked to change rooms. I met a couple who did and they were provided with womderful accommodations, an upgrade even. It was just so beautiful, I didn't bother to complain. I was only in my room to sleep. Other than that, I was enjoying the pool or some other amenity. They had a shuttle to Coco Beach that was only $12 round trip. The ATV tour was so much fun. I wish I was still there!
Comment from Hotel Management
Sep 14, 2016 by Jean Marie Prudencio, General Manager, Hotel Management
First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Occidental Papagayo and that you appreciated our hotel. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know clients like you appreciate our efforts.
We will take seriously your feedback.
It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Costa Rica.
Jean Marie Prudencio, General Manager