Overall we had a nice stay at the hotel, but it was not a 5 star experience. Here’s why:
- On the first day at check-in we were asked if we would like to participate in any of the special activities and we expressed an interest in the cooking class. The check-in staff promised us to check availability for us, however we never heard back from him and next morning at breakfast when we asked again about the cooking class, we were told it was booked out. It would have been nice to hear this earlier, especially as he promised us to get back to us.
- The hotel offers a couple of complementary activities, such as a champagne reception every Thursday night. We decided to attend the champagne event and when we showed up at the hotel, we were told that the event is not taking place as no one had registered for it. Again, the staff did not tell us at check-in that one has to register for this and even if this is the case, they could have invited us for a Champagne tasting the day off when we showed up, as the Champagne card was already prepared in the corner. That was pretty disappointing.
- On our last day, we paid for the room and all additional charges, as we had to leave at 6 am next morning. We were asked if we'd like to schedule help for our luggage and a morning coffee, which we gladly accepted. Next morning, neither the luggage assistance, nor the morning coffee were there. And as we sat down in the cab, a staff member rushed to us asking if we had already checked out.