Posted Nov 10, 2016
We checked in on a Thursday with our rental vehicle, valet took our vehicle to a nearby parking lot. The receptionist was not very friendly and not welcoming. Rooms were very well kept and clean, my husband killed three spiders and most likely more were around but really was not bothered by them, maybe next time would take some bug killer spray just to be safe and spray some before. When we checked out on Saturday valet brought our vehicle (we had not used it since we checked in on Thursday) we put our luggage in the car. My husband checked the vehicle and that is when he noticed that oue rental had a dent on front bumper, he then went inside to let receptionist know of damage. Valet let my husband know vehicle has been hit the night before, manager was called and he got there within 15 minutes and we called rental office and they reached an agreement and everything was handled. I don't believe they were going to mention anything had my husband not checked for any damage, if they knew of damage the night before manager should have told receptionist to let us know there had been an incident when we were checking out and manager should have then be called. I don't know if we would stay there again there are many hotels around the area for same price.