Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from São Paulo

Hotel agradável e muito bem decorado

Posted Aug 1, 2016
Pros: De ser decorado temáticamente.
Cons: Cuidado com a manutenção dos equipamentos que começam a apresentar sinais de fadiga.
Location: Localização ótima!
Gostamos muito do hotel, perto do centro de atrações da cidade, a cidade é pitoresca e muito agradável.
3 out of 5
by A verified traveler from CA

Reservation was not honored

Posted Jun 30, 2016
When we arrived to check-in we were given any room that we did not reserve. We made a reservation for two doubles and we received one queen and a cot. We filed a complaint with the staff and after two hours of waiting we were placed in a different hotel down the street
3 out of 5
by Francisco

Posted May 26, 2016 on Hotels
Too much hot not air conditioning
Comment from Hotel Management
by Gina, Hotel Management
Dear Francisco, we are soory about the inconvenient (a/c). Did you tell the manager during your stay?
5 out of 5
by A verified traveler

Muy bonito detrás de la parroquia

Posted May 13, 2016
Hermoso hotel muy bien ubicado. El personal muy atento, nos dieron muy buenas recomendaciones para comer. El ares de la alberca está muy bonita y puedes tomar una copa mientras estás en la piscina.
Comment from Hotel Management
Jun 8, 2016 by Eri, Hotel Management
Estimada Aline, nos da mucho gusto saber que su estancia fue agradable. Esperamos verla pronto. Estamos para servirle.
4 out of 5
by Silvia from Long beach, ca

Nice hitel

Posted May 12, 2016 on Hotels
Nice clean hotel. Customer service was very good.
Comment from Hotel Management
by Gina, Hotel Management
Dear Silvia, thank you very much for your comments. Please, come back soon.
5 out of 5
by A verified traveler from northern California

my private oasis

Posted May 2, 2016
Beautiful. Great wonderful people make this gorgeous boutique hotel feel like you are the only ones there. Our own garden, pool, bar etc and the service was wonderful. Close to everything but private and relaxing. And we loved the church bells. Will stay there whenever available. The staff was friendly and sofisticated. For example Javier, not only very handsome and helpful, is also a law student. Excellent.
Comment from Hotel Management
Jun 8, 2016 by Eri, Hotel Management
Excellent! Dear guest, thank you for you comments. We hope to see you soon again.
4 out of 5
by A verified traveler

Posted May 2, 2016 on Hotels
Cozy little hotel, but bring your own pillow - the ones in the room were very firm. They may have been able to switch them, but we did not ask. The street noise can be loud, but the window on the street side of our room (Arbol) was very soundproof. It is a spacious room with high ceilings, and a large (firm) king bed. There is no air-conditioning, but we had a large fan in our room (which was a bit noisy). Light sleepers might want ear plugs, but overall we really liked this hotel.
Comment from Hotel Management
by Gina, Hotel Management
Dear guest, thank you very much for your comments. They help us to impove every day. We hope to see you soon again.
3 out of 5
by A verified traveler

Hotel con buena ubicación, agradable.

Posted Apr 24, 2016
Pros: La ubicación
Cons: En el aire acondicionado
El hotel dice que cuenta con aire acondicionado pero no enfria, al siguiente día me cambiaron de habitación por esto y fue lo mismo, las 2 habitaciones en las que estuve daban a la calle y son ruidosas, el hotel esta muy cerca de la parroquia, tiene buena ubicación y esta bonito decorado. Yo lo recomendaria a las personas que no les interese que tenga aire acondicionado y que no les moleste el ruido.
Comment from Hotel Management
Apr 29, 2016 by Eri, Hotel Management
Estimado huésped, lamentamos los inconvenientes recibidos.nos gustaría saber si usted reporte a la gerencia los inconvenientes antes mencionados, para tomar cartas en el asunto.
2 out of 5
by A verified traveler from DF

Posted Apr 3, 2016
La ubicación del hotel muy buena. El personal y las instalaciones terribles y malas, respectivamente
Comment from Hotel Management
Apr 29, 2016 by Eri, Hotel Management
Estimado huésped,nos gustaría saber si usted tuvo algún inconveniente durante su estancia.
1 out of 5
by A verified traveler from SF

Loud, bright and unable to sleep.

Posted Apr 2, 2016
Our room was on a very busy street, right beside 2 street lights. Ear plugs were left on the pillow which helped somewhat with the noise. The only window opened on to the street. Even with the curtains closed, it was so bright I could almost read in the room! There was no fan or air conditioning. The only way we could have gotten any air to cool the room would have been to sleep with the door open. We had a miserable night without a wink of sleep.
Comment from Hotel Management
May 4, 2016 by Eri, Hotel Management
Dear Angie, thank you for your comments. We are sorry about the inconvenients during your stay. Most of the times downtown is very noisy, we are located in a touristic zone.. Did you tell the manager about the fan/AC problema during your stay?